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Business Profile

Used Appliances

99¢ & Appliance Center, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/21/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wash machine from Discount Appliance August 2022 for a rental property. The renters reported issues with the washer within 2 weeks. When the washer has a full load, the washer will stop working and the circuit breaker has to be re-set. Spoke to ******* to have the repairman came and supposed fixed the washer on Sep 10. The renter knows how to make the washer work and the issue only happens when on a full load so they did not call to report more issues. Spoke toAbraham again in January as the renter now said the washer is having more issues. ******* said it is the circuit break causing the issues. I had an electrician come out to test out the circuit breaker and washer outlet on 2/16/23. The electrician found no issues with any electrical circuits or outlets and all electrical is up to code and working correctly. Spoke ******* to request the washer be replaced as it is a washer issue, not a circuit breaker issue. I insisted he replace the washer with a different washer. ******* informed me I would have to pay $99 to have the washer exchanged. There have been issues with the washer since September and I should not have to pay to have the washer exchanged for another washer. I spoke with ******* again on 2/20/23 and he said to call T about the washer. I spoke to T and he said he would have to talk with ******* about the washer and would call back the next day. On 2/21/23 I called T from a different number since he would not answer my cell phone number. T said I would have to call ******* again to arrange for the exchange and pay $99. I called ******* immediately and ******* said T would be handling the issue as he was leaving out of town. I called T back and he said ******* is the only person who could authorize the exchange without me paying another $99. I want the washer exchanged for free as the washer has had issues since it was purchased in August. I have the text thread as evidence.

    Business Response

    Date: 03/03/2023

    Please call Tee and pay the $99 to have your washer replaced.

    Thank You

99¢ & Appliance Center, Inc is NOT a BBB Accredited Business.

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