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Business Profile

Used Car Dealers

The Auto Connect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking for a ****** Prius for my husband to replace our family's car. ***** met me at the *************** (corner of ****** and ************.). I drove a Suburban and loved it but explained to ***** that I needed a Prius & the Suburban was a non-essential. I asked if he could get me 2 vehicles instead of one and told him my requirements for the Prius:1. Mechanically Sound 2. No more than ******* miles 3. Good overall condition 4. Not ********************* explained that he was a wholesaler for dealerships and worked all over the country. As I was driving around the beltline in *******, he looked up on his phone and found a Prius that would match all of my requirements. I agreed to pay the listed price for the Prius he'd found on the phone, $5500 and would wrap it into my loan for the Suburban, if possible. But, I needed that done the next week so my husband had a way to take my kids to school everyday. Our Prius was leaking Carbon Monoxide into the cab and was not a healthy option for us anymore. ***** agreed (and we even shook hands on the deal that day, has later given me his word) to knock down the price of the Suburban so that my loan amount would be within the financing range. It was $28.5K and was given to him in a check from Navy Federal. In my bill of sale, he wrote down that there was to be delivery of the ****** Prius we'd agreed upon that day.Now it's been 10 months and he has lied repeatedly about vehicles. He continues to deflect and has admitted to not having the money to repay me. I have multiple text messages from him and messages from FB Messenger where he confirms and acknowledges the debt owed and puts me off. This man had no intention of ever bringing that car and I'm an idiot for not knowing that sooner. My husband needs a vehicle and my kids need a way to get to their school and I need help figuring out how to get this guy to either 1) honor his debt and bring me a vehicle, or, 2) pay me the money back.

  • Initial Complaint

    Date:03/13/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase two vehicles one **** cash Audi Q5 and **** towards Chevrolet Silverado back on April 23,2022 and have not produce a reliable vehicle from either. **************** (****************** has been promising me since then and been giving me cars to drive that all have problems saying he has been getting the vehicles fixed and supposed to refund my money back for the truck because he cant produce a replacement I need the vehicles in good running condition with no issues as he claimed or my entire money back. He has bought several vehicles since the repairs of mine and all had problems. Now he have not been returning my calls.

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