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Business Profile

Used Car Dealers

The Auto Connect

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    08/12/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I was looking for a ****** Prius for my husband to replace our family's car. ***** met me at the *************** (corner of ****** and ************.). I drove a Suburban and loved it but explained to ***** that I needed a Prius & the Suburban was a non-essential. I asked if he could get me 2 vehicles instead of one and told him my requirements for the Prius:1. Mechanically Sound 2. No more than ******* miles 3. Good overall condition 4. Not ********************* explained that he was a wholesaler for dealerships and worked all over the country. As I was driving around the beltline in *******, he looked up on his phone and found a Prius that would match all of my requirements. I agreed to pay the listed price for the Prius he'd found on the phone, $5500 and would wrap it into my loan for the Suburban, if possible. But, I needed that done the next week so my husband had a way to take my kids to school everyday. Our Prius was leaking Carbon Monoxide into the cab and was not a healthy option for us anymore. ***** agreed (and we even shook hands on the deal that day, has later given me his word) to knock down the price of the Suburban so that my loan amount would be within the financing range. It was $28.5K and was given to him in a check from Navy Federal. In my bill of sale, he wrote down that there was to be delivery of the ****** Prius we'd agreed upon that day.Now it's been 10 months and he has lied repeatedly about vehicles. He continues to deflect and has admitted to not having the money to repay me. I have multiple text messages from him and messages from FB Messenger where he confirms and acknowledges the debt owed and puts me off. This man had no intention of ever bringing that car and I'm an idiot for not knowing that sooner. My husband needs a vehicle and my kids need a way to get to their school and I need help figuring out how to get this guy to either 1) honor his debt and bring me a vehicle, or, 2) pay me the money back.

  • Initial Complaint

    03/13/2023

    Complaint Type:
    Product Issues
    Status:
    BBB unable to locate business
    I purchase two vehicles one **** cash Audi Q5 and **** towards Chevrolet Silverado back on April 23,2022 and have not produce a reliable vehicle from either. **************** (****************** has been promising me since then and been giving me cars to drive that all have problems saying he has been getting the vehicles fixed and supposed to refund my money back for the truck because he cant produce a replacement I need the vehicles in good running condition with no issues as he claimed or my entire money back. He has bought several vehicles since the repairs of mine and all had problems. Now he have not been returning my calls.

  • Initial Complaint

    03/29/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    ***** came to my house on 3/8/22 to sale me a 2012 Chrysler town and county I paid him 6300 6000 for the van 300 for tax tag and delivery to my door he promised that the car and the paperwork was good to go well I took the van to the shop because it was having problems the van has 7 codes and white smoke coming out the back the Mechanic told me the car needs a lot of work and that the car shouldn't even be sold in this type of Condition the car has a blown Motor and other issues he also won't give me any paperwork on the van I've been calling and leaving messages I've also been texting him he still won't return any of my calls ... he sent me fake pictures of paperwork 2 different picture of different paperwork ever time I asks him about it he gives me Excuses on why he can't give it to me he sold me a lemon I have a Copy of his id I also have pictures of the fake paperwork I also have every conversation between us on the deal even when I asked for my money back he still wouldn't give it to me he's a Crook it wasn't until I ******* his name I found out that he's been doing this for some time now he's also stole from so many people making promises he can't keep ... he also lied about the year on the van he told me the van was a 2012 it's not it's a 2011 His name on his license is ************************

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BBB Rating & Accreditation

F

This business is not BBB Accredited

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Businesses in this category

Years in Business: 6

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

Raleigh, NC 27603-2552

(919) 322-0008

Customer Complaints Summary

3 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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