Complaints
This profile includes complaints for RTI International's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 31 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today I received another letter from RTI International stating that me and/or my family had been "selected" for a groundbreaking study. I have researched this study, as well as the tactics used by the "interviewers" who invade the privacy of residents. We want nothing to do with this study, and do not want any further correspondence from them, and especially do not wish to have someone trespassing on our property. Further contacts will be considered harassment. Please remove our address and have us coded as refusals.
Business Response
Date: 10/25/2023
Good Afternoon,
We are writing in response to the customer complaint received at the ******************** on October 22, 2023 regarding the Health and Media Study1. In the review the individual indicated that they did not want to participate in the survey and that they did not want any future contacts about the study. This case was coded as a final refusal on October 24,2023, and no one else from RTI or *** will be contacting the resident.
The Health and Media Study is conducted by RTI on behalf of *** to improve our understanding of how public education campaigns affect attitudes, beliefs, and behaviors about health.Household addresses, not specific people, are randomly chosen through scientific sampling methods. Once a household has been chosen, it cannot be replaced for any reason. This ensures that the study accurately represents the many different types of people in *****************. Participation is incredibly important, which is why we make every attempt to contact residents of selected households through mailings; however, we never want to make respondents feel upset. To note, this study does not have an in-person component so there will not be home visits to any respondents. On behalf of RTI, wed like to apologize for any distress our mailings may have caused.
If there are any further questions,please contact the Health and Media Study hotline Monday through Friday between 9:00 AM and 5:00 PM (Eastern Time) at **************** or e-mail us at ********************************************
1 The Health and Media Study project is sponsored by an agency of the U.S. Department of Health and ***** Services (OMB No. 0910-0915).Customer Answer
Date: 10/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****************Initial Complaint
Date:08/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I wish to opt out of all future communications with RTI.org. I don't want to participate in any surveys. RTI. org. keeps sending me their mails. If there is no response, they should figure out I don't want to participate.Business Response
Date: 09/01/2023
We are writing in response to the complaint received at the BBB on August 30, 2023 regarding the National Survey on Drug Use and Health (*****) 1. In the message the individual indicated that they did not want to participate in the survey, and that they did not want any more letters sent to their home. The case was coded out as a final refusal on 8/30/2023 and no one else from ***** will be contacting the resident. The resident may receive a letter that was mailed before the case was coded out as a refusal.
The National Survey on Drug Use and Health (*****) provides up-to-date information on alcohol, tobacco, drug use, mental health and other health-related issues in *****************. Information from ***** is used to support prevention and treatment programs, monitor substance use trends,estimate the need for treatment facilities and assist with the creation of government policy. Household addresses, not specific people, are randomly chosen through scientific sampling methods. Once a household has been chosen,it cannot be replaced for any reason. This ensures that ***** accurately represents the many different types of people in *****************.
Participation is incredibly important, which is why we make every attempt to contact residents of selected households through mailings and sometimes visits from our professional Field Interviewers; however, we never want to make respondents feel upset. Respondents are always welcome to call the ***** helpdesk number that is provided on our letters ***************) to have their case coded as a refusal and stop all future contact from *****. On behalf of *****, wed like to apologize for any distress our letters and visits may have caused.
If there any further questions, please contact the ***** Hotline Monday through Friday between 9:00 AM and 5:00 PM (Eastern Time) at **************.
1 The ***** project is sponsored by an agency of the U.S. Department of Health and ***** Services (OMB No.0930-0110). Additional information about the ***** can be accessed on the Internet at ************************, ************************* ******************.
Sincerely,
***********************
***** Helpdesk
**************Initial Complaint
Date:07/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I wish to opt out of all future communications with RTI.org. I dont want to participate in their surveys or have a field representative knock on my door and ask me to answer the questions on the survey. I consider it an intrusion of my privacy and that of my family. The fact that RTI didnt get a response after sending the survey should have been enough to figure out that I dont want to participate.Business Response
Date: 07/27/2023
Good Afternoon,
We are writing in response to the customer complaint received at the ******************** on July 26, 2023 regarding the National Survey on Drug Use and Health (*****)1. In the review the individual indicated that they did not want to participate in the survey and that they did not want a field interviewer to come to their home. This case was coded as a final refusal on March 31, 2023 and no one else from ***** will be contacting the resident.
The National Survey on Drug Use and Health (*****)provides up-to-date information on alcohol, tobacco, drug use, mental health and other health-related issues in *****************. Information from ***** is used to support prevention and treatment programs, monitor substance use trends, estimate the need for treatment facilities and assist with the creation of government policy. Household addresses, not specific people, are randomly chosen through scientific sampling methods. Once a household has been chosen,it cannot be replaced for any reason. This ensures that ***** accurately represents the many different types of people in *****************. Participation is incredibly important, which is why we make every attempt to contact residents of selected households through mailings and visits from our professional Field Interviewers; however, we never want to make respondents feel upset. On behalf of *****, wed like to apologize for any distress our mailings or interviewers visits may have caused.
If there any further questions, please contact the ***** Hotline Monday through Friday between 9:00 AM and 5:00 PM (Eastern Time) at **************.
1 The ***** project is sponsored by an agency of the U.S. Department of Health and ***** Services (OMB No.0930-0110). Additional information about the ***** can be accessed on the Internet at ************************, ************************* ******************.
Sincerely,
***********************
***** Helpdesk
**************Customer Answer
Date: 07/28/2023
Complaint: 20375255
I am rejecting this response because:RTI said in their response that Final Refusal was dated 3/31/2023 and no field agents would come to my home. Yet I had a field agent at my door 7/25/2023 at approximately 3:00 pm. I want NO further contact by mail or in person regarding by RTI, not just that particular survey.
Sincerely,
***********************Business Response
Date: 08/07/2023
We are writing in response to the customer complaint received at the ******************** on July 26, 2023. In the review and subsequent communication, the individual indicated that they do not want to participate in surveys, receive further contact, or have a field interviewer to come to their home. RTI will put any available safeguards in place to prevent future survey contact by RTI.
The particular activity noted in the complaint is associated with the National Survey of Family Growth (****)survey. This was coded as a final complete on July 25, 2023, and no one else from the **** will contact the resident. The **** asks questions about health and health care, plans and experiences related to having children,and other general health behaviors. The information is used to help understand health and health behaviors in *****************. Household addresses, not specific people, are randomly chosen through scientific sampling methods. Once a household has been chosen, it cannot be replaced for any reason. This ensures that **** accurately represents the many different types of people in *****************. Participation is incredibly important, which is why we make every attempt to contact residents of selected households through mailings and visits from our professional Field Interviewers; however, we never want to make respondents feel upset. On behalf of ****, wed like to apologize for any distress our mailings or interviewers visits may have caused.
If there are any further questions,please contact the **** Hotline Monday through Friday between 9:00 AM and 5:00 PM (Eastern Time) at **************.Customer Answer
Date: 08/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:06/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
PLEASE **** AS FINAL REFUSAL.After receiving 3-4 letters from your company to complete a survey with no response, a representative arrived at my door at 7:00 p.m. today. This was unwelcome and uncomfortable. I was told I needed to answer a few questions to see if Ive been selected to participate in the survey. Is there no way you can figure that out before arriving at my door step? I attempted to politely decline participating and the representative became pushy citing that my participation will help our country. After my third decline the representative left. I know they are just doing there job but this is quite invasive. Please do not contact me again.Business Response
Date: 06/30/2023
Good Afternoon,
We are writing in response to the complaint received at the BBB on June 28, 2023 regarding the National Survey on Drug Use and Health (*****) 1. In the message the individual indicated that they did not want to receive any more visits from a ***** field interviewer and that they do not want to participate in the survey. The case was coded out as a final refusal on 6/28/2023 and no one else from ***** will be contacting the resident. The resident may receive a letter that was mailed before the case was coded out as a refusal.
The National Survey on Drug Use and Health (*****) provides up-to-date information on alcohol, tobacco, drug use, mental health and other health-related issues in *****************. Information from ***** is used to support prevention and treatment programs, monitor substance use trends,estimate the need for treatment facilities and assist with the creation of government policy. Household addresses, not specific people, are randomly chosen through scientific sampling methods. Once a household has been chosen,it cannot be replaced for any reason. This ensures that ***** accurately represents the many different types of people in *****************.
Participation is incredibly important, which is why we make every attempt to contact residents of selected households through mailings and sometimes visits from our professional Field Interviewers; however, we never want to make respondents feel upset. Respondents are always welcome to call the ***** helpdesk number that is provided on our letters ***************) to have their case coded as a refusal and stop all future contact from *****. On behalf of *****, wed like to apologize for any distress our letters and visits may have caused.
If there any further questions, please contact the ***** Hotline Monday through Friday between 9:00 AM and 5:00 PM (Eastern Time) at **************.
1 The ***** project is sponsored by an agency of the U.S. Department of Health and ***** Services (OMB No.0930-0110). Additional information about the ***** can be accessed on the Internet at ************************, ************************* ******************.
Sincerely,
***********************
***** Helpdesk
**************Customer Answer
Date: 07/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:06/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A representative from RTI International keeps coming to our door demanding to interview my children. We are nice people and live in a small town, so of course, we initially just naively answered their questions. BUT, we will not be answering any more questions and 100% my CHILDREN will not be answering ANY questions of a STRANGER!!! If these people come to my door again, I will ************ law enforcement. They have now been told at least 3 times that we are not interested in answering any further questions. It is also really difficult to get them to GO AWAY! They get an A+ for annoying persistence. I do not want to receive mail from them. I do not want to receive emails from them. And I definitely DO NOT want them coming to my door again. Take my name off of every list for this company. We will not be participating in your "survey".Business Response
Date: 06/23/2023
Good Afternoon,
We are writing in response to the complaint received at the BBB on June 22, 2023 regarding the National Survey on Drug Use and Health (*****) 1. In the message the individual indicated that they do not want to participate in the survey and that they did not want a field interviewer to visit their home. Their case was coded out as a final refusal on 6/22/2023 and no one else from ***** will be contacting the resident. The resident may receive a letter that was mailed before the case was coded out as a refusal.
The National Survey on Drug Use and Health (*****) provides up-to-date information on alcohol, tobacco, drug use, mental health and other health-related issues in *****************. Information from ***** is used to support prevention and treatment programs, monitor substance use trends, estimate the need for treatment facilities and assist with the creation of government policy. Household addresses, not specific people, are randomly chosen through scientific sampling methods. Once a household has been chosen, it cannot be replaced for any reason. This ensures that ***** accurately represents the many different types of people in *****************.
Participation is incredibly important, which is why we make every attempt to contact residents of selected households through mailings and sometimes visits from our professional Field Interviewers; however, we never want to make respondents feel upset. Respondents are always welcome to call the ***** helpdesk number that is provided on our letters ***************) to have their case coded as a refusal and stop all future contact from *****. On behalf of *****, wed like to apologize for any distress our letters and visits may have caused.
If there any further questions, please contact the ***** Hotline Monday through Friday between 9:00 AM and 5:00 PM (Eastern Time) at **************.
1 The ***** project is sponsored by an agency of the **** Department of Health and ***** Services (OMB No.0930-0110). Additional information about the ***** can be accessed on the Internet at ************************, ************************* ******************.
Sincerely,
***********************
***** Helpdesk
**************Customer Answer
Date: 06/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It is ridiculous that in *******, you have to go to these lengths to keep a "business" from invading your space and harassing you and your family. This kind of soliciting should be illegal.
Sincerely,
Candy SinarInitial Complaint
Date:05/31/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A woman from FOR has sent ** surveys which we will.not respondto. She has come to our residence twice already about this survey. When asked to leave she became insistant. I am disabled and do not need this annoying encounter. I want both the mail and the visits to stop. Help protect the *** community!Business Response
Date: 06/01/2023
Good Afternoon,
We are writing in response to the complaint received at the BBB on May 31, 2023 regarding the National Survey on Drug Use and Health (*****) 1. In the message the individual indicated that they do not want to participate in the survey and that they did not want a field interviewer to visit their home. Their case was coded out as a final refusal on 5/31/2023 and no one else from ***** will be contacting the resident. The resident may receive a letter that was mailed before the case was coded out as a refusal.
The National Survey on Drug Use and Health (*****) provides up-to-date information on alcohol, tobacco, drug use, mental health and other health-related issues in *****************. Information from ***** is used to support prevention and treatment programs, monitor substance use trends,estimate the need for treatment facilities and assist with the creation of government policy. Household addresses, not specific people, are randomly chosen through scientific sampling methods. Once a household has been chosen,it cannot be replaced for any reason. This ensures that ***** accurately represents the many different types of people in *****************.
Participation is incredibly important, which is why we make every attempt to contact residents of selected households through mailings and sometimes visits from our professional Field Interviewers; however, we never want to make respondents feel upset. Respondents are always welcome to call the ***** helpdesk number that is provided on our letters ***************) to have their case coded as a refusal and stop all future contact from *****. On behalf of *****, wed like to apologize for any distress our letters and visits may have caused.
If there any further questions, please contact the ***** Hotline Monday through Friday between 9:00 AM and 5:00 PM (Eastern Time) at **************.
1 The ***** project is sponsored by an agency of ******** Department of Health and ***** Services (OMB No.0930-0110). Additional information about the ***** can be accessed on the Internet at ************************, ************************* ******************.
Sincerely,
***********************
***** Helpdesk
**************Customer Answer
Date: 06/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:04/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
No one in this household wishes to participate in the ***** survey. Two separate notices have been received so far. A lack of response should be enough of a "no" to stop communication/outreach. Please **** this as a final refusal. I am reporting this here to the BBB for my own records as a warning. Any/all subsequent in-person visits or notices will be reported immediately to the sheriff's department. Participant ID: **********.Business Response
Date: 04/24/2023
Good Afternoon,
We are writing in response to the complaint received at the BBB on April 20, 2023 regarding the National Survey on Drug Use and Health (*****) 1. In the message the individual indicated that they did not want to receive any more letters and that they do not want to participate in the survey. The case was coded out as a final refusal on 4/20/2023 and no one else from ***** will be contacting the resident. The resident may receive a letter that was mailed before the case was coded out as a refusal.
The National Survey on Drug Use and Health (*****) provides up-to-date information on alcohol, tobacco, drug use, mental health and other health-related issues in *****************. Information from ***** is used to support prevention and treatment programs, monitor substance use trends,estimate the need for treatment facilities and assist with the creation of government policy. Household addresses, not specific people, are randomly chosen through scientific sampling methods. Once a household has been chosen, it cannot be replaced for any reason. This ensures that ***** accurately represents the many different types of people in *****************.
Participation is incredibly important, which is why we make every attempt to contact residents of selected households through mailings and sometimes visits from our professional Field Interviewers; however, we never want to make respondents feel upset. Respondents are always welcome to call the ***** helpdesk number that is provided on our letters ***************) to have their case coded as a refusal and stop all future contact from *****. On behalf of *****, wed like to apologize for any distress our letters and visits may have caused.
If there any further questions, please contact the ***** Hotline Monday through Friday between 9:00 AM and 5:00 PM (Eastern Time) at **************.
1 The ***** project is sponsored by an agency of the U.S. Department of Health and ***** Services (OMB No.0930-0110). Additional information about the ***** can be accessed on the Internet at ************************, ************************* ******************.
Sincerely,
***********************
***** Helpdesk
**************Initial Complaint
Date:04/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is in regards to a survey. That was mailed to my home address with project number: ******* Remove my address from your survey database for any current and or future surveys. We are not interested. Do not mail, contact electronically, telephone call, or visit in person. From reading the compliants about your company. If you try to tresspass onto my property. To complete any current and or future surveys. You will be prosecuted to the full extent of the law.Thank You.Business Response
Date: 05/04/2023
Good Afternoon,
We are writing in response to the complaint received at the BBB on May 2, 2023 regarding the National Survey on Drug Use and Health (*****) 1. In the message the individual indicated that they did not want to receive any more letters and that they do not want to participate in the survey. The case was coded out as a final refusal on 5/4/2023 and no one else from ***** will be contacting the resident. The resident may receive a letter that was mailed before the case was coded out as a refusal.
The National Survey on Drug Use and Health (*****) provides up-to-date information on alcohol, tobacco, drug use, mental health and other health-related issues in *****************. Information from ***** is used to support prevention and treatment programs, monitor substance use trends,estimate the need for treatment facilities and assist with the creation of government policy. Household addresses, not specific people, are randomly chosen through scientific sampling methods. Once a household has been chosen,it cannot be replaced for any reason. This ensures that ***** accurately represents the many different types of people in *****************.
Participation is incredibly important, which is why we make every attempt to contact residents of selected households through mailings and sometimes visits from our professional Field Interviewers; however, we never want to make respondents feel upset. Respondents are always welcome to call the ***** helpdesk number that is provided on our letters ***************) to have their case coded as a refusal and stop all future contact from *****. On behalf of *****, wed like to apologize for any distress our letters and visits may have caused.
If there any further questions, please contact the ***** Hotline Monday through Friday between 9:00 AM and 5:00 PM (Eastern Time) at **************.
1 The ***** project is sponsored by an agency of the **** Department of Health and ***** Services (OMB No.0930-0110). Additional information about the ***** can be accessed on the Internet at ************************, ************************* ******************.
Sincerely,
***********************
***** Helpdesk
**************Customer Answer
Date: 05/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:03/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My complaint is the same as many others have already reported.A questionnaire was received in the mail 2x; I did not respond. A woman showed up at my home stating that she did not receive my completed questionnaire, and left another copy, which I also disregarded. Today, the same woman showed up at my home again-for the same reason. This is harassment!!Business Response
Date: 03/24/2023
Good Afternoon,
We are writing in response to the complaint received at the BBB on March 23, 2023 regarding the National Survey on Drug Use and Health (*****) 1. In the message the individual indicated that they did not want to participate in the survey, and that they were upset by our letters and the ***** field interviewers visit to their home. The case was coded out as a final refusal on 3/23/2023 and no one else from ***** will be contacting the resident. The resident may receive a letter that was mailed before the case was coded out as a refusal.
The National Survey on Drug Use and Health (*****) provides up-to-date information on alcohol, tobacco, drug use, mental health and other health-related issues in *****************. Information from ***** is used to support prevention and treatment programs, monitor substance use trends,estimate the need for treatment facilities and assist with the creation of government policy. Household addresses, not specific people, are randomly chosen through scientific sampling methods. Once a household has been chosen,it cannot be replaced for any reason. This ensures that ***** accurately represents the many different types of people in *****************.
Participation is incredibly important, which is why we make every attempt to contact residents of selected households through mailings and sometimes visits from our professional Field Interviewers; however, we never want to make respondents feel harassed. Respondents are always welcome to call the ***** helpdesk number that is provided on our letters ***************) to have their case coded as a refusal and stop all future contact from *****. On behalf of *****, wed like to apologize for any distress our letters and visits may have caused.
If there any further questions, please contact the ***** Hotline Monday through Friday between 9:00 AM and 5:00 PM (Eastern Time) at **************.
1 The ***** project is sponsored by an agency of the U.S. Department of Health and ***** Services (OMB No.0930-0110). Additional information about the ***** can be accessed on the Internet at ************************, ************************* ******************.
Sincerely,
***********************
***** Helpdesk
**************Customer Answer
Date: 03/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:02/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For several weeks we received probably about 10 pieces of mail from RTI asking us to complete their survey and receive $30. We do not respond to surveys and therefore did not respond to the mail. Now the mail has stopped but we have had someone come to our door to interview 10+ times, a person with a clipboard. All times of day/days of the week, might be coming when we are not home as well. Please code our lack of response as a refusal. You are harassing us. Even if we had considered doing the survey, we would choose not to because of how pushy RTI is. We do not feel safe having a stranger knocking on our door repeatedly or coming in our home so we can fill out a survey. This is 2023 and you have to be sensitive to why someone might not want to have a stranger come in their home or why they might not want to offer personal information. I don’t care if RTI isn’t a scam, (really doubting their legitimacy because of this inappropriate behavior). We will not compromise and let you in our home just because you say you’re doing a survey. RTI- don’t ever contact us again or come to our address.Business Response
Date: 02/28/2023
Good Afternoon,
We are writing in response to the complaint received at the BBB on February 24, 2023 regarding the National Survey on Drug Use and Health (NSDUH) 1. In the message the individual indicated that they did not want to participate in the survey, and that they were upset by our field Interviewer’s visits to their home. The case was coded out as a final refusal on 2/27/2023 and no one else from NSDUH will be contacting the resident. The resident may receive a letter that was mailed before the case was coded out as a refusal.
The National Survey on Drug Use and Health (NSDUH) provides up-to-date information on alcohol, tobacco, drug use, mental health and other health-related issues in the United States. Information from NSDUH is used to support prevention and treatment programs, monitor substance use trends, estimate the need for treatment facilities and assist with the creation of government policy. Household addresses, not specific people, are randomly chosen through scientific sampling methods. Once a household has been chosen, it cannot be replaced for any reason. This ensures that NSDUH accurately represents the many different types of people in the United States.
Participation is incredibly important, which is why we make every attempt to contact residents of selected households through mailings and sometimes visits from our professional Field Interviewers; however, we never want to make respondents feel upset. Respondents are always welcome to call the NSDUH helpdesk number that is provided on our letters (**************) to have their case coded as a refusal and stop all future contact from NSDUH. On behalf of NSDUH, we’d like to apologize for any distress our letters and visits may have caused.
If there any further questions, please contact the NSDUH Hotline Monday through Friday between 9:00 AM and 5:00 PM (Eastern Time) at **************.
1 The NSDUH project is sponsored by an agency of the U.S. Department of Health and Human Services (OMB No. *********). Additional information about the NSDUH can be accessed on the Internet at ************************* ********************** *** *******************
Sincerely,
***** ******
NSDUH Helpdesk
**************Customer Answer
Date: 02/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *** ******* ***********
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