Business ProfileforLog Cabin Homes Ltd

After lots of back and forth with the team, we ran into significant and terrifying issues. First off, after we paid the initial deposit and selected our builder we requested additional information. Log Cabin Homes refused to provide any planning information until we had paid the remaining balance of the 10% required down-payment. So, we paid the remaining deposit. After that, they went silent as we tried to move forward. We again requested information, which was met with very general response. Nothing the builder could actually use for any planning. So we continued to be the squeaky wheel. Their silence and failure to respond to multiple requests became concerning. When we finally got traction, they provided us with drawings that stated Log Cabin Homes would be shipping a package of uncut logs, to which the builder would be required to cut to their drawing specification. That was not what we were sold on. We were sold on a kit that would be assembled on-site by the builder. This adds a significant manpower cost, something they didn't tell you. We requested a refund. Only to be told by the Vice President that they would not issue a refund because our small financial loss was used to pay their salaries, bonuses, advertisements, and purchase logs. When we pointed out these facts and expressed that this was exploitation of the customer for failure to provide all information to make informed decision, the ** resorted to child-ish insults. Therefore, legal action is required. Buyer Beware!!!