Business ProfileforCapital Ford Lincoln Mercury of Rocky Mount

I purchased a 2013 GMC Sierra on 11/12/2022. They claimed the printer was broke the day I purchased the truck, so they did not provide me with a Bill of Sale. The next day we noticed smoke coming out the back of the tail pipe. On 11/14/2022, we carried the truck back to the dealership, and the salesmen, ***** *********, drove the truck instead of a mechanic and he told us that the smoke was condensation. On 11/14/2022, the manager told us to return the next day, 11/15/2022, to have a mechanic at Capital Ford to look at the truck because we felt like we should have a mechanic look at it. We were again told that it was condensation when we picked up the truck on 11/16/2022. We were never provided with any diagnostic papers because we were told the computers were out. On 11/17/2022, we noticed that the smoke was starting to appear greyer so we took the truck to **** ***** to get a second opinion on 11/18/2022. I have attached the document that I received from **** *****. **** ***** advised us to drive the truck a thousand miles and check the oil because this would let us know what the problem is with the truck. We drove the truck 340 miles and the truck has burned a quart and a 1/2 of oil. We are afraid to drive a truck that we just purchased because it's burning oil so bad. We spoke with the General Manager **** ********* and he is unwilling to help us and said the truck wasn't his problem anymore. Now he is avoiding our phone calls. The only document that I have as proof that I purchased this truck is the receipt that I attached. I still have not received a Bill of Sale or a Title for the truck. Please help us resolve this or direct us to the correct method to get help. This is the only vehicle that we have now, and we are a family of five.