Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

FOCUS Broadband has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforFOCUS Broadband

    Telephones
    BBB accredited business

    Current Alerts For This Business

    Licensing:
    On 03/20/2023 BBB confirmed that FOCUS Broadband had not obtained a necessary license from Federal Communications Commission. BBB encourages you to contact the following agency or agencies to confirm this information: - https://wireless2.fcc.gov/UlsApp/UlsSearch/searchLicense.jsp - 8882255322
    Licensing:
    On 04/01/2019 BBB confirmed that FOCUS Broadband had not obtained a necessary license from Federal Communications Commission. BBB encourages you to contact the following agency or agencies to confirm this information: - https://wireless2.fcc.gov/UlsApp/UlsSearch/searchLicense.jsp - 8882255322

    At-a-glance

    Customer Reviews

    1.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/11/2011

    Years in Business: 69

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company is a full service communications company.

    Business Details

    Location of This Business
    640 Whiteville Rd NW, Shallotte, NC 28470-6503
    BBB File Opened:
    7/17/1998
    Years in Business:
    69
    Business Started:
    2/14/1955
    Business Started Locally:
    2/14/1955
    Business Incorporated:
    2/15/1955
    Accredited Since:
    5/11/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of KNKB432 for this business, issued by Federal Communications Commission. The expiration date of this license is 4/1/2019.

    These agencies may include:

    Federal Communications Commission

    445 12th Street, SW

    Washington DC 20554

    (888) 225-5322

    https://wireless2.fcc.gov/UlsApp/UlsSearch/searchLicense.jsp

    BBB records show a license number of KBQ205 for this business, issued by Federal Communications Commission. The expiration date of this license is 3/20/2023.

    These agencies may include:

    Federal Communications Commission

    445 12th Street, SW

    Washington DC 20554

    (888) 225-5322

    https://wireless2.fcc.gov/UlsApp/UlsSearch/searchLicense.jsp

    Type of Entity:
    Corporation
    Alternate Business Name
    • Atlantic Telephone Membership Corporation
    • ATMC
    Business Management
    • Ms. Laura Graff, Regulatory Manager
    Contact Information

    Customer Contact

    • Ms. Laura Graff, Regulatory Manager
    Additional Contact Information

    Fax Numbers

    • (910) 754-5499
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/18/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    in october 2022 a focus broad band tech came to my house to update my cable box... he removed one box from upstairs that had never been used and removed and replaced the box downstairs.i had called their office 2x and explained that they were still billing me for two cable boxes... the female advised me i had to have someone come to my house to verify there was no box upstairs... last week tuesday 5/9/2023 i called for the third time and again explained i was still being billed for two boxes... the male tech went into my file and noted that it was documented in their records that the second box was removed in october... i asked for refund on overpayment and was advised they could not refund from last year and can only give me 3 months refund.. this was unacceptable as it has been 7 months...a manager was to call me to explain... i have not received any calls from to this date..... 7 months of overpayment is not acceptable... i realize they are extremely busy in my area now with all the new lines being buried...all i want is to be reimbursed for the overpayments....and have my billing corrected
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Donna F

    2 stars

    08/24/2023

    The service is in a decline. Constant buffering. The service techs are nice and I appreciate that but it m tired of paying for service I dont receive. It is apparent to me that they need to spend money from zing yhe ironies rather than using a band aid approach. Time for a competitorthat would perhaps force an upgrade. Ive been without service for 3 hours today. Buffering happened everyday.

    Local BBB

    BBB of Eastern Carolinas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.