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Business Profile

Apartments

Laurel Hill Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/07/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My air has not ran properly since before summer started. I've called multiple times, regarding my *** I've sent multiple emails, & also had to call the emergency number, after hours. Nothing is being done to resolved the issue. My son has had multiple asthma attacks due to it being so hot inside of the apartment. I've done everything that I possibly could & was told to do, to fix the *** It's becoming unbearable & unlivable. It's to the point where we cannot even sleep comfortably or even be comfortable in our own home. My kids have been staying at my mom's because it's been so hot. Right now, my thermostat is reading around 83 degrees. When I called the emergency number earlier, I received a very sarcastic/disrespectful text from the maintenance supervisor. Nothing is being done to fix my air, regardless of the numerous complaints.

    Business Response

    Date: 07/15/2024

    ************************ system had a leak and the leak was repaired. THe resident complaint is that the upstairs remains hot when we went  to the unit and met with the resident I noticed she had all her upstairs vents blocked by large furniture , clothing, toys and other objects which blocked the cold air from moving into the room. THe unit is working as it should be her unit is cold to touch and is blowing cold air through the vents. THe  ********** was informed to close the downstairs vents and move the furniture and items away from the vents to allow the air to circulate better. 

Laurel Hill Apartments is NOT a BBB Accredited Business.

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