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Business Profile

Heating and Air Conditioning

Condrey Heating & Air Conditioning, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for Condrey Heating & Air Conditioning, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Condrey Heating & Air Conditioning, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/24/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a ********** mini split system that had a 10-year warranty upon purchase. In Dec 2022 we lost power and also lost the use of the system. Temps were in the teens and below. We called and had Condreys come out which we were charged for an emergency visit, and we paid for that. They have been out 4 times and still can not fix it. Then we were told they would have to order a part that was on backorder. This is April 24 and no one has called to update us on this. I just called them and they said someone should have called but had not. They keep telling me that they are not sure about the problem. We would like to know about the 10-year warranty that was supposed to be in effect. Can we get the system replaced? Can I just get the board? Surely they can remove one off of another unit just sitting there?

      Business Response

      Date: 04/25/2023

      The original damage to your equipment was due to some type of power surge then the system was hooked up to a generator.  Therefore the manufacturer is not responsible for

      warranty.  In regards to delay of part, we along with so many others in all types of industries have seen items on back order like never before since the pandemic and we simply

      don't have control over this situation.  

      The system was installed 7 years ago and typically most companies in our industry offer 1 year labor this is why the homeowner was charged for a service call.

      Our goal is to treat others as we would want to be treated.  In this situation we simply can't control how quickly parts are manufactured and shipped.

       

       

       

      Customer Answer

      Date: 04/25/2023

       
      I am rejecting this response because: we did not plug it up to a generator. Temperatures were below 5 and our power went off we hooked our generator up for our lights and refrigerator when the power did come back on the unit came back on and then went off immediately. That was the day before Christmas we have not heard anything about a part or any response about when the part might be in until I called them yesterday on **** and they still played me off. Told me to call back and talk to another lady. When we bought it they told us we had a 10-year warranty and we believed what they said. Now they are trying to tell us we do not have a 10-year warranty on parts. I thought they would stand behind their products better than this. I guess we are just SOL

      Business Response

      Date: 04/26/2023

      We apologize for the factory delay and wish we could have done something to get the part sooner.  

      We had replaced one board in December (under warranty- no charge for part to homeowner) then

      found the other board was bad, the problems began after the power surge.

      We simply don't have control over manufacturer production and shipping.

       

       

       

       

      Customer Answer

      Date: 04/26/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. I still would like to receive the new board once they receive it from backorder. Also, I really would like for some type of communication from them when it does come in or even if its going to me a month or two months.

      Thank you. 

    Condrey Heating & Air Conditioning, Inc. is NOT a BBB Accredited Business.

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