ComplaintsforLotz International, LLC

• Initial Complaint

  07/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  ***** Dunk Low Retro Mens Basketball Shoes White ***** White 9 US" was purchased as an auction item on the website Quickbidz.com. The purchase was made on invoice# ***** on 06/18/2024 at 2028 hours CST. The purchase was made via credit card. The item was picked up on 07/10/2024. Upon arriving home, I looked at the shoe and realized I was given the wrong size, and after careful review of the tongue, poor quality control (glue on the side of the shoe) and a non-real *** number printed on the inside tag of the shoe (**************), I knew the shoes were counterfeit. I reached out to **** on 07/12/2024, and they directed me to the BBB for assistance.Please note barcodelookup.com was to lookup the *** *************, and results revealed show "Bad Barcode". These shoes are counterfeits.Please note this business location in *****, ** also has multiple pallets of ****, Hoka, and other name brand shoes in their stock.

  Business response

  07/20/2024

  Thank you for your concern. We are a liquidation company selling inventory at pennies on the dollar. If there is a concern regarding any purchases, please email us at ********************** and we will be glad to assist. Please include all details and photos of your item. Thank you.

  Customer response

  07/20/2024

   
  I am rejecting this response because:
  

  Quickbidz previously reached out via email, but they failed to respond thereafter, even as to acknowledge receipt.

  Out of courtesy, I have forwarded the previous email.

  
  

  Business response

  07/20/2024

  Customer is not acting in a honest and fair manner. We have written the following email to him:

  Hello *****,
  This inventory came directly from Amazon. We cannot deny or confirm any legitimacy but the vendor claims it is legitimate. Since we are not in the traditional business of retail, we will be glad to take the shoes back and issue you a credit. 
  Let us know when you can bring them back. 
  Thanks. 
  The Quickbidz Team

  We have promptly indicated our resolution and he is not refusing to accept. We don't have record of his last email but we have done what we could to resolve this. It appears he wants to keep the merchandise and get a refund which is not fair and ethical. 

• Initial Complaint

  01/05/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On December 1, 2022 I ordered a monster pallet of ********* items. I have emailed the company several times using the info at the bottom of the order received email."Need Assistance? Talk to us.We'll do everything we can to make sure you love your experience with us. Have any questions or feedback? Contact us at ***************** ?This email was sent by ?QUICKLOTZ"The only response I have received is "****** (CY Network)Dec 28, 2022, 15:13 GMT+8 Track ResourceYour order has been shipped, but the logistics information has not been updated. We have urged the logistics provider, please wait patiently"How long should I wait before seeking a resolution?I would like to receive a pallet reasonably close to what was represented on ******** marketplace. The original order email "QUICKLOTZ Order No. ******** Placed on Dec 01,2022 Order confirmed Hi *************************,...""... Product Detail +AMZ Customer Returns Tool Pallets Online?Buy 7 FOOT TALL MONSTER PALLETS Online Style: MILWAUKEE/?? "MONSTER PALLETS" ??Price: $70.99"Please advise posthaste.Thanks *************************

  Business response

  01/05/2023

  This customer did not purchase from our company. Sounds like he is a victim of internet scam. There has been some ******** or Instagram pages impersonating as Quicklotz and selling items that we don't even sell as a company such as what this customer is referring to. The scammers are putting our contact info and email and phone number as their number and calling themselves as "Quicklotz" but the page and web address is not www.quicklotz.com. This customer should file a chargeback with his credit card company as he is a victim of a scam.

  We also would like to have this complaint removed from the BBB as this is not even our company issue. 

  Thanks.

  Customer response

  01/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  

  please remove the company name from this complaint as it does not seems to be related to this company but an imitation scam on ******** marketplace.

  
  Thank you. 

  
  

• Initial Complaint

  12/19/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I ordered a High End pallet from Quicklotz. The description stated that items would be priced from $25-$500. The company sent me over 95% of items where the original msrp was under $25. I have left a honest review that is linked to their business website. Over ************************************************* fact every single 1 star review has been taken down. I would like my HONEST review to stay up. This is actually required by law. Future possible buyers have a RIGHT to know ALL buyers reviews not just the good ones. BBB please help in this matter.

  Business response

  12/19/2022

  Hello, as far as the customer's concern as to what they received compared to what they ordered, we work patiently with each and every customer to make sure their complaints are legitimate and fall within the guidelines of our advertising and the sales agreement they signed prior to purchasing. We always attempt to remedy every single issue that falls outside of that scope. If this customer is not happy with the resolution we presented to them and decided to go put bad reviews out for our company on different websites to try to force us to do what they are requesting without the proper proof that his issue actually fell outside of the agreement they signed, that is a choice they have but that is unethical and unreasonable. As far as us changing reviews, or deleting reviews, or any other claim about reviews, that is totally absurd. We have no power or ability to do any of that, therefore again we would like to point out that this customer is making unethical and unreasonable claims about our company. 

  Customer response

  12/19/2022

   
  I am rejecting this response because:
  It is not unreasonable for me to question why my one star reviews that are connected to your site are disappearing . Maybe you should dig into that since these reviews are linked to your site. This is what you are promoting to potential buyers and surely a business would want their buyers to hear of all experiences.  It is strange how I've had to leave a review 20+ times and every single one has disappeared . That is peculiar.  Don't you think? So you should look into that or perhaps use a more accurate reputable  review company to advertise to your buyers . Also you should update your Website with your descriptions. I was told you don't sort pallets in an email. My question was .... well if don't sort them how do you know it's a high end luxury pallet ? How do you know items are ranging from $25-$500? Exactly! You can't!  I'm not asking for anything. Your CEO was the one not to answer my last email when I sent him the count of items. All I had originally asked for was the pallet that I bought . But soon found out high end pallets with items ranging from $25-$500 do not exist. I hope this gives insight to potential buyers . 

  Business response

  12/20/2022

  Again, obviously this customer has no idea how review websites work... We have no control, we do no advertising, we have nothing to do with third-party review websites. I am sure some sites may analyze what customers are writing in their reviews and evaluating themselves if they believe it is a legitimate review or not, but that has nothing to do with us as we have no idea what site this customer is even referring to, or much less how they conduct their own business. As far as how we categorize our pallets, again the customer's comments are unreasonable as that is stated clearly in our sales agreement that she agreed to prior to purchasing. It is clear that their intent is to hurt our business by making unsubstantiated claims attempting to simply get what they want even though it clearly falls outside of our agreement. Our recommendation for anyone reading this review and this answer is that you should do your own research online about our company, the thousands of reviews and videos on all social media sites should help you verify if we are a legitimate business helping literally thousands of happy customers have supplemental income enabling them to have a much better quality of life. There is no way a fake company or someone trying to "hurt" customers would be able to have such positive effect in thousands of lives... Again, don't take my word here, do your own research. 

• Initial Complaint

  12/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased 3 pallets of "raw unsorted" luxury retailer merchandize from quicklotz. What I received was 3 pallets of literal garbage. Everything I received was full of holes, stains and sets that were missing pieces. Almost nothing was sellable and not a single item was new with tags. My sales have plummeted as I have tried to recoup from this. This is an absolutely unethical way to do business. If you intend on selling thrift store level merchandise, you should advertise it as such. However, the photos on your listings depict name brand, new with tag items that do not contain holes or broken zippers. With liquidation it is expected to receive some damaged/defective pieces. However when 95% of the items received are unsellable that is an absolute con.

  Business response

  12/15/2022

  Customer has not been able to substantiate any of the claims. We requested a list of items along with photos that don't fit our listing description. Customer refused **** through process of verification and continues to demand a refund. We have clear agreements in place that customer signed and agreed to concerning liquidation merchandise and how this was a final sale with no refunds, exchanges, or returns. All that was clearly explained and customer agreed to all terms. Despite that we were still willing to evaluate her order in case there was something so outside of the ordinary that we could maybe help out, but demands continued without proof. Unfortunately we can't refund each customer that is upset with their order just because they want a refund... that is simply not how we do business and made that very clear prior to the purchase. 

  Customer response

  12/16/2022

  You claim Customer has not been able to substantiate any of the claims.  No one reached out or attempt to communicate whatsoever.  You refuse to answer phone calls.  You claim We requested a list of items along with photos that don't fit our listing description. Customer refused togo through process of verification and continues to demand a refund.  I have not been able to get in touch with the business so I do not know what you are talking about.   You claim we were still willing to evaluate her order in case there was something so outside of the ordinary that we could maybe help out, but demands continued without proof.  What continued demands? This is the first and only time Ive brought up this issue.  I have made several prior orders without incident.  However, this order was not like the others that I have received.  It was full of actual trash.   What I purchased clearly stated raw, unsorted merchandise but I still have full pallets with nothing but true trash in them. Literal garbage, bags and things that clearly have been gone through and then disposed of into the pallet.   I have spent plenty of money with this company and would be willing to do business in the future if I could only reach someone.  The only reason I opened this cased is because *** tried calling dozens of times and no one has answered or returned my calls.  Again, I do not know what you are referring to as you have not once spoken to me, nor have you asked for proof, nor have I made any demands.   I am a reasonable person and would be happy to exchange the merchandise or work something out if I could only speak with someone.  I understand you said no refunds, but you also claimed these were raw unsorted pallets, which was not the case.  I simply would like the quality that I have received in the past.  I appreciate hard work and I am not looking for a hand out here, I am simply seeking a little customer service.
  

  Business response

  12/19/2022

  Hello, we have received several emails from you back in March and all emails were answered appropriately. As far as a complaint after your September order, we have no record of any emails or phone calls. Yes, we typically follow all protocols with any complaints we receive and if a resolution was not reached is because the customer didn't want to work something out fairly. We always work everything out to the best of our ability and within our sales agreement scope. 

  If you would like to file a claim regarding an order you're received, the best way to do it is to reach out via email to *********************************** We will be glad to evaluate your issue to see if it falls outside of our sales agreement signed by you.

  Thanks.

  Customer response

  12/19/2022

   
  I am rejecting this response because I have not yet received assistance with this issue.  I was forwarded an email address.  I wrote the email address and am awaiting a response.  I can only accept a resolution once I receive a resolution.
  

• Initial Complaint

  10/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have attached edited samples the letter I sent to Quicklotz:I purchased 2 Luxury Apparel pallets from Quicklotz Liquidation, which arrived October 18th, 2022.The total cost of my purchase came to $6,949.30.As I began sorting the inventory from ******* pound resellers box labeled Cat 2 into piles of damaged and useable garments, more than half of the inventory you sold me for the purpose of reselling was damaged to include having holes, tears, shredded embellishments, torn zippers, labels cut out, missing pieces to complete the garment to make it sellable, and having nonremovable stains.I also found 4 items from that box which do not fall into the category of luxury apparel, as they are not brands sold at Nordstroms, including Goodfellas, Loft, Victorias Secret, and an Amazon Essentials tee shirt (with yellowed armpit stains). You also sold me random electrical cords,numerous unpackaged Barbi Doll accessories,and plastic dinosaurs. The total number of damaged/ otherwise unsellable resellers items sold to me came to a total of 478.The total number of pounds sold to me for the purpose of reselling, which are damaged or unsellable comes to 251 pounds out of ******* total pounds in this pallet.To sum, 70% of the items Quicklotz Liquidation Outlet sold to me for the purpose of reselling are not sellable. Quicklotz policy is to come to a resolution if 30% by giving store credit or more of the items sold are damaged or unsellable.I am asking for a full refund on this pallet, as it far exceeds your standard for a subpar pallet,you sold me misleading items not considered luxury, and you cost me over 30 working hours to document,which is equivalent to 4 full time work days and resulted in money lost by not being to participate in the activities required to generate income as a reseller. You did not deliver what you promised.I did not receive a pallet of luxury items, and I received more than 30% in damaged goods.

  Business response

  10/26/2022

  Customer submitted photos and list of inventory and everything falls under our Sales Agreement signed a agreed by them. As a first time courtesy, we offered a full refund if customer returned all merchandise to us. Customer agreed to do it and we are waiting for the merchandise to issue the refund.

• Initial Complaint

  03/04/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Purchases a pallet on 2/17/22 with intent of picking up order myself rather than shipping. Spoke with a representative of the company on 2/20/22 regarding above. She stated that the pallet was not ready and they would notify when I can pick it up. Since that time I have attempted to call several times and encounter an automated system that has no option to speak with a representative. E mails have not been answered. Web site states fast delivery. Not requesting delivery but would like to be able to pick up my items within a reasonable amount of time or refund the ****** that I spent for the pallet. Order number is *****.

  Business response

  03/04/2022

  Hello,

  Our warehouse is open Monday-Friday from 9am-4pm for pallet sales. You are welcome to come pick up you pallet anytime. 

  We only have record of one email you sent yesterday that was answered today. Our automated phone system directs you to always email us for pick up schedules and other logistics questions. 

  Thanks.

  Customer response

  03/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  11/19/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a box of clothing from this Quicklotz Liquidator which promised to ship out the box within one week. When I hadn't seen updated shipping information within the week, I emailed them multiple times to find out where my stuff was. They then proceeded to create a shipping label to make it look like they have shipped my items and as of today there is still no updated tracking info.The information is below for my order and the "tracking number: for *** is: 1ZR5048Y0320553730 Order #***** confirmed Quicklotz ********************************** via shopifyemail.com Nov 7, 2021, 6:06 AM (12 days ago)to me Thank you for placing your order with Quicklotz!This email is to confirm your recent order. Date 11/07/2021 Shipping address ************************* ********************************************************************************************************************************************** Billing address ************************* *********************************************************************************** 1x Fab Fifty Mega Mix - 50 for $499.00 each Subtotal : $499.00 USD Shipping : $0.00 USD Total : $499.00 USD

  Business response

  11/19/2021

  We advise all customers to allow **** business days for all orders to ship. The customers order is still processing. 

  Customer response

  11/22/2021

   
  Complaint: 16164085
  
  I am rejecting this response because:

  As is stated in the listing, the order was to ship within 7 days. (attached the screenshot of their own listing). That was a week ago now it should have shipped. We are two weeks out from my original order date, and there is zero shipping updates.  I was told that they have hundreds of boxes that are awaiting shipping and the blame is being put on *** not having enough capacity to pick up their boxes a week later.  I know *** would not be leaving hundreds of boxes at their warehouse for a week-  sorry that doesn't even make sense.  ************ has been in business for years and shouldn't be listing shipment in a week if they cannot deliver on time.  I would have used this money towards sourcing from another company had I known they were not going to ship now two weeks later.  This needs to be shipped today.

  
  Sincerely,
  
  *************************

  Business response

  11/22/2021

  We talked to the customer and resolved this. 

  Customer response

  11/26/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  10/21/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I had subscribed to ********. I tried to cancel the subscription of $99 per month a little over 2 months ago. Access to auctions was disabled but I am still being charged $99 per month. I don't see past purchases or current auctions. I have tried to call different phone numbers multiple times and sent two messages from their website. No one responds. I am asking for a refund of $198 and no further charges.Thank you,*******************

  Business response

  10/21/2021

  Hello,

  We have responded to the customer since the first time they contacted us. We have cancelled their subscription and refunded as requested. Attached is the screenshot of when it was cancelled and refunded. 

  Thanks.

  Customer response

  10/21/2021

  
  Complaint: ********
  
  I am rejecting this response because:

  I did not see a screenshot where they took any action.  I was charged $99 for 9/03 and 10/03.  I checked my bank account and nothing has been refunded.  
  
  Sincerely,
  
  ***** ****

  Business response

  10/21/2021

  We have provided everything we can to this customer. We don't have the money as it was refunded as the screenshot shows. Customer should contact their bank or credit card company to figure out if they put a hold on the transaction. Sometimes customers are inpatient and file chargebacks over charges like this and that can take several weeks for their card companies to figure out everything... Perhaps they did that?? All we can do is show the proof that we don't have the customer's money as we did at this point.

  Business response

  10/22/2021

  Good Afternoon, 

   

  Please provide your attachment to your last response that stated "Attached is the proof of the refund that happened when we were first contacted." No attachment was received. Also if you are having difficulty submitting this attachment please email it to [email protected] as an attachment. Thank You. 

  Business response

  10/22/2021

  Good Afternoon, 

   

  Please provide your attachment as you stated in your business response 'Attached is the proof of the refund that happened when we were first contacted" This attachment was not received and was requested twice from the consumer. If you have any problems submitting this attachment please send it to [email protected]. Thank You. 

  Customer response

  10/22/2021

  
  Complaint: ********
  
  I am rejecting this response because: There is no screenshot.
  
  Sincerely,
  
  ***** ****

  Business response

  10/22/2021

  Attached is the proof of the refund that happened when we were first contacted.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩