Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a metal carport built here in my yard . The material the used was defective! I call them and they said they would either replace it or give me a refund .! I have not gotten a refund or repair .

  Business Response

  Date: 08/13/2024

  We do not operate or sell buildings in *****. We are out of NC and do not service the state of *****. Must have the wrong company. Please take this off of our BBB board immediately.

• Initial Complaint

  Date:06/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 30 by 45 metal building on 7/15/13 and according to my contract the metal on the building has a 25yr warranty on it from rusting or discoloration! Well I was told to call ***** in the warranty department about the roof on both sides of a a frame roof is almost rusting thru! I talked to ***** and they are called diamond doors now! But she asked me to send her a picture of the contract I did! A picture of the roof where its rusting and I done that as well!! I done that on 1/18/22 and several other times ale the way to 11/18/23 and Ive called and called and emailed I know 5-6 times to see when I could get my building fixed! They sent me a contract with certified drawings I checked with the county and I didnt need the so they sent me another contract without all the drawings and the first contract said the roof was supposed to be vertical and they sent the second set with it horizontal metal roof so thats why its rusting and discolored is there anyway you can help me with this? I do have all my paperwork and contracts and everything!

  Business Response

  Date: 08/16/2024

  After contacting ***** about the claim, she stated that she has submitted the warranty claim to the sheet metal manufacturer on 3 separate occasions and have not received any validation on them replacing the metal. We have forwarded the pictures to them that were sent to us with the warranty information and nothing has been done in the past. After receiving this complaint we have had the owner contact them and they are refusing the claim saying the metal was not cared for as per warranty states. The owner has agreed to replace the panels at our expense in a horizontal manner as to what the customer originally paid for. Weather the metal is installed horizontal or vertical is not the reason for the metal rusting. We will agree to replace it at our cost for the horizontal roof, if the customer wants to pay for the metal to be installed vertically which would be $1825.00 additional then we will install vertically. When it is installed vertically you have to have rows of hatrail, ridgecap, boxed gables and generally takes 3 times longer to install. He did not pay for that originally and we will only agree to put it back the way it was originally installed. Once the customer replies to you and lets us know how he would like the roof to be installed we will give him an estimated time for the repairs. If he chooses the vertical roof a contract would have to be sent to him and signed before the roof will be replaced. 

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  got 30x36 building from them did not receive any stamped and sealed plans have to have them for permit called them said they could not get them it is nc law they have to provide

  Business Response

  Date: 04/22/2024

  That is incorrect. If you purchase a certified/ engineered building we do provide them. That is not what you purchased and you know that and even stated that when you called. You said I wasn't getting a permit then decided I was going to. The building you purchased is not an engineer certified building and you were aware of that upon purchasing the building. There are no blueprints here that will match the building you purchased. You were also told that. ** were told to hire a structural engineer and have him draw drawings for you for the building you have. Engineered buildings cost more, engineered blueprints have to be bought and paid for and you did not purchase either. Your contract was fulfilled and product you purchased was deliverd and installed on your property. Do not make false claims that we owe you something that we do not.

• Initial Complaint

  Date:02/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Capital Buildings 3 weeks ago, to talk to them about the process of ordering a building, cost and what I needed to do. I expected them to give me all the information need such as what kind of building it is, certified or non, do I need a permit or not? I informed him I lived in Lexington and in a residential community. The guy told me I do not need a permit and assured me that the total cost was around $8300, with concrete, leveling and building. He never mentioned to me that the cost if needed a permit was an additional 3k. I just found out last week that we would need a permit for the garage. Ive been sending messages to the company all morning about them not explain the price difference at the time of signing and felt like I was being sold the cheapest building I could buy at Lowes for cheaper. I asked for at least half the deposit of ****** back and they straight up said no.All Im saying is that if they would have better informed me of the priced difference and stated the building was not certified, I would have never put the deposit down. If anyone wants to purchase from this place make sure you ask if the building is certified or not, the price will not be the same as the advertised price you see on FB or anywhere else. Just add on an additional 3k to 4k. I am not looking for an apology. Capital Building needs to train their employees to tell the truth and explain in detail about the True cost of building a garage/shed/building. One last thing, they said, they do not go over prices on things you do not need. Turns out I needed it, and they just want to keep the deposit, saying I signed the contract and agreed and asked me to sign another one today about to get a certified building. I'm done talking with that company.

  Business Response

  Date: 02/26/2024

  This is not the truth. The salesman asked her if she was going to pull a permit and she said no she did not need one where she lived. She stated she lived in the county in a residential neighborhood but she did not need a permit there so that was the end of the permit discussion. If you are asked and you state you do not then we have covered that, not only that but the very first line of our contract clearly states that she needs to call her HOA and inspections office to see if she needs one. She read both of these contracts before signing the contract or putting down a deposit. She was not lied to or mislead and then upon finding out she did need one several weeks later is trying to turn the tables on our salesman. It was discussed and she was not charged for something she did not need according to her. It is the homeowners responsibility to check with the county to see what they need and not ours, it is our job to provide what they asked and bought. She ordered her building and we ordered her materials and even offered to upgrade the package to include engineer stamped blueprints, the extra materials and to add the footers to pass inspection and she only wants to play the blame game instead of accepting responsibility for not doing her job in this transaction. I have attached supporting documents that she signed proving that she was aware when she signed the contract and that deposits were non refundable since she had us order these materials in good faith that she would purchase them. It also states that she is responsible for the cost of these materials. 

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2023, I paid my deposit (which was over $700) and the gentleman stated he would send me the contract and once they received the contract back it would be 3 to 4 weeks turn around time. I received the contract and emailed it back for a quick return. He received it and said that the "Scheduling" department would contact me for a build date in about 2 weeks. Mid-September came around and I haven't heard anything from anyone. I attempted to contact the company and their "third party" scheduling department with no response. I finally was able to get a hold of the company at the end of September. He stated that he would contact the scheduling department and find out the issue. I advised him due to Military requirements and a surgery first of October, I had very limited time and it needed to be done by the end of the week or it would be January before I could do anything. I did not hear anything until late Friday afternoon when they called stating that they will be there on Saturday morning. I advised them that I would not be there due to work and they have to give me more of a notice than a 12 hour notice so I could have someone there. They stated that the shop manager that is employed with Capitol Buildings will be there to put my building/carport up on his day off. They said that he will do it since I was in a time crunch. I asked if their shop manager was going to do the build, will they guarantee his work. They told me no. I advised them that their contract stated that they were a distributor only and do not cover the work but if their employee is coming to do the work I want a guarantee that will cover any issues with his work. They advised that they would not cover what he does. I told them to forget about it and just refund my deposit. They advised me that I signed a contract and I will not receive any money. I asked for the Owner to contact me. I have not heard from anyone or Owner since. I want my money back. They breached their own contract.

  Business Response

  Date: 01/31/2024

  The contract that the customer states clearly says no refunds on deposits. We have ordered his metal and paid for it and are stuck with it until he agrees to take it. The sheet metal for this job was over $2100.00 so if anyone should be contacting anyone it should be us contacting an attorney to exercise our rights in this contract that also says that by signing this contract you agree to pay for those materials as indicated in the attached contracts in more than 1 place. If you refused delivery of your building for any reason we have the right to demand full payment of the building before installation. You refused the delivery even after they agreed to send our shop manager to build it on short notice. Last notes we had were that if it could not be done by October 6th we would have to wait until after January. Today is January 31st and we are going to have our scheduling office contact this customer to try and get this scheduled for the first week in February like he asked.

• Initial Complaint

  Date:05/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a building from Capitol Buildings in March 2021 and never got it. Everytime I called they said it will be another few weeks. Never happened. Finally in April of 2022 I called and they offered me my $600 refund of my down payment. I said I would rather have the building and they said it would be another year or so before they could deliver, so I agreed to the refund. I have waited patiently for weeks and finally called them today and they said said it would be 6 plus weeks before they could process my refund. This is the worst company I have ever dealt with in my life. They have lied to me so many times. They are not trustworthy and do not believe anything they tell you. I want a refund NOW!!

  Business Response

  Date: 05/19/2022

  We are mailing the refund out today.