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Business Profile

Housewares

Weston Brands

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Housewares.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order and within one half hour attempted to cancel order by reaching out via the method they require, an automated email address. Now instead of simply canceling the order the automated email says item has already shipped. There is NO phone number to call, no actual human response to any of my (7 and counting) emails to their support desk.

    Business Response

    Date: 04/28/2025

    ******** Beach apologizes for the inconvenience. It appears that the consumer is disputing the charge with their credit card company and are waiting to hear from the credit card company regarding this matter. Thank you. 

    Customer Answer

    Date: 04/29/2025

     
    Complaint: 23217074

    I am rejecting this response because:

    they stated that they refused to even consider issuing a refund until I rejected delivery of package which I did on 4/24/2025 at 5:51pm instructing *** to return to sender. Package was logged in with *** as rejected and returned. Was on its was back per *** tracking and is now stalled in Ft. *****, *****. Their initial refusal to acknowledge emails asking for order cancellation and insisting I spend an entire day waiting for a delivery just to reject it, them even with them having confirmation package is on its way back, they are still refusing to issue a refund per my credit card company. This whole process is so ridiculously not customer focused that I have no belief they will EVER issue a refund!


    Sincerely,

    ****** ******

    Business Response

    Date: 04/30/2025

    We apologize for the inconvenience. Our records indicate that the consumer is disputing the charge with her bank. The tracking information shows that the product is being returned to the sender. Thank you. 

    Customer Answer

    Date: 04/30/2025

     
    Complaint: 23217074

    I am rejecting this response because:

    their reply is no reply!  if they confirm with my credit card company that they either issue a refund, immediately, or that they will NOT the  dispute chargeback I have initiated, then issue will be resolved.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:12/25/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered heated liners on 12/17 with expedited shipping. Tracking shows product leaving ** on 12/18 and going to **. We're in MA and the tracking # shows that. Since shipment landed in ** on 12/20, no further tracking updates. Sending message via website hasn't resulted in anything and will miss Christmas.

    Business Response

    Date: 12/26/2024

    We apologize for the inconvenience. We, however, are not familiar with the referenced product. The consumer may have reported the incorrect company. Thank you. 

  • Initial Complaint

    Date:07/15/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have tried calling Weston but cannot get a live person They tell me to send email which is ignored. Need the phone umber of the corporate office.

    Business Response

    Date: 07/15/2024

    ******** Beach apologizes for the inconvenience. A representative will contact the consumer. Thank you. 

  • Initial Complaint

    Date:11/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Weston Vacuum sealer end of November last year. It is making horrible noises and will not work properly. There is no way to contact this company. When you call the phone number provided on the insert it says to go to their website. I have messaged twice on the website, done a direct email, sent a ******** messenger message and tried to call. All with no response. I need this product fixed and there is no way or contact to do this. For the amount these cost there should be some customer service from this company! How do we contact them and actually speak to a person???

    Business Response

    Date: 11/08/2023

    ******** Beach apologizes for the inconvenience. We have attempted to contact the consumer via email and telephone without a response. We ask that the consumer contact us so we can further discuss this complaint. Thank you. 

    Customer Answer

    Date: 11/08/2023

     
    Complaint: 20822478

    I am rejecting this response because: I have had no phone calls or emails.  I have checked my junk mail folder.  They can email me at ******************* or call *************.  And why does it say ******** Beach when I am contacting Weston?  I checked the ******** Beach website and they dont even sell them?

    Sincerely,

    C Pauls

    Business Response

    Date: 11/09/2023

    ******** Beach has the same contact information provided and will continue our efforts to contact the consumer. 

    Customer Answer

    Date: 11/09/2023

     
    Complaint: 20822478

    I am rejecting this response because:   Only because I have not heard from them.  I will continue to await an email or phone call.  They could leave a message if they call where I can reach them if I miss it. Seems the internet is full of these reviews from this company - too bad.  :(

    Sincerely,

    C Pauls

  • Initial Complaint

    Date:08/24/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a delux electric tomato seeder strainer on 8/19/2023 plastic gasket on auger broke with first use . Multiple attempts to contact unsuccessful ! They Wanted info I was unable to provide by email as though I have email address I only have a phone and no home internet! Requests phone contact NOT RECORDING. no success !

    Business Response

    Date: 08/25/2023

    ******** Beach apologizes for the inconvenience. A representative has contacted the consumer and made arrangements for a replacement to ship. Thank you. 

  • Initial Complaint

    Date:05/09/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About 1.5 years ago I purchased a Weston Pro-**** vacuum sealer and it stopped working, so I contacted Weston asking where I could send it for repairs. I am and was not looking for a warranty coverage, but after spending hundreds of dollars on this unit I wanted to get it fixed. To start you cannot get a person on the phone ever and when you leave a message they never call you back. So then I started e-mailing them and although they promised to get back to me several times, NOTHING

    Business Response

    Date: 05/11/2023

    ******** Beach apologizes for the inconvenience.  We have emailed the consumer multiple times with troubleshooting suggestions.  We ask that the consumer check their spam folder.  We also called the consumer on 5.9.23 attempting to speak.  If there is a better way to contact the consumer, please let ** know. Thank you.

  • Initial Complaint

    Date:03/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Weston Pro **** Vacuum sealer on December 26, 2020. I sent it in for ***********, then it quit working again. I've requested to have them send me repair authorization and address information 4 different times from their website without any response.

    Business Response

    Date: 03/29/2023

    ******** Beach apologizes for the inconvenience. A representative has attempted to contact the consumer to confirm a mailing address. Once this is received, we will process a replacement. Thank you.

  • Initial Complaint

    Date:03/26/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to upgrade and purchase a wet/dry food saver for personal use. I did a great deal of research on several brands and decided Weston was the best. (I only wish I would have found this site prior to my purchase.) In November 2022 I purchased a Weston food saver from a retailer in *******, in February 2023 after approximately a dozen uses the heat bar stopped working. I went to Weston's site to see if there was warranty on the product or how to proceed and found the only way to reach them was via email. I sent an email and was assured also I would receive a response in 5-7 days. The response never came. I then went back to their site for a part I hope will fix it. It took me a great deal of time but I managed to get through all of their product and recipe offerings to find the part. Not only am I extremely disappointed in the product I am very disappointed in Weston. I can assure you I will never purchase another Weston product nor will I recommend their products to anyone.

    Business Response

    Date: 03/29/2023

    ******** Beach apologizes for the inconvenience. A representative is corresponding with the consumer to obtain the necessary information in order to process a replacement. Thank you. 

    Customer Answer

    Date: 03/30/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:03/10/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Need tech support call back. Tried 5 emails. No response. No working telephone number for company in manual, warranties or any ****** sites. Would like call back ************ Product dehydrator

    Business Response

    Date: 03/13/2023

    ******** Beach apologizes for the inconvenience.  A representative has been in communication with the consumer and has assisted in providing instructions on assembly of the unit. Thank you. 

  • Initial Complaint

    Date:02/22/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Weston pro 1100 vacuum sealer through the retailer ****** and it stopped working while under warranty. I attempted to call, but their voicemail greeting states they no longer take calls and directed me to their website: **************** I filled out a service request and received an automated response that I should expect a response from Weston within 5-7 business days. The email also states that it is automatically sent from an unmonitored email box....there is absolutely no way to contact their customer service department. It has now been 14 days since I submitted the request and have not heard back. My product is now out of warranty and beyond the allowed date I can return to the retailer, I'm now stuck with a broken vacuum sealer. I'm requesting the Weston replace or repair the vacuum sealer at no cost (shipping, parts, 'restocking fee') to me.

    Business Response

    Date: 02/23/2023

    Hamilton Beach apologizes for the inconvenience.  A representative has attempted to contact the consumer and has made arrangements for a replacement to be sent. Thank you.

    Customer Answer

    Date: 02/23/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    I have attached their direct response to me via my personal email address. They will be honoring their warranty and  replacing the product in full.


    Sincerely,

    ****** ******

Weston Brands is NOT a BBB Accredited Business.

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