Business ProfileforNautical Hosting, LLC.

At the beginning of June I called their number to make my Sunset Cruise reservation. A lady by the name of Suzanne F***** answered the call. Said she wasn't in front of her desk but would write down all my information and get my reservation taken care of. She gave me very little information but ensured me all the information would come via email. I requested our cruise be scheduled for Saturday, June 25th (mine and my partners 13th anniversary date). She proceeded to get my card information and said she had to go. It felt a little strange and unprofessional but after giving payment, I was hopeful for the best. After getting off the call, they charged me $360.82, mind you I was never told an amount to exact to be billed because she said couldn't remember the exact amount and that it would be roughly $300 dollars which I was cool with. I received the payment confirmation email a few minutes after the call. She also had informed me I'd get an email that would have all the information for the reservation (ie. Where to go, what we're doing for the evening, where to park etc). I did receive it shortly after the payment confirmation. After realizing she put down July 23rd as our Reservation date (I clearly communicated to her June 25th and she did confirm and I said Yeap that day is perfect, this is our anniversary celebration). I reached out to her and she said oh no I'm so sorry, yes you have to do the cruise on July 23rd because they only do the cruises once a month. I told her no thank you that if we couldn't do June 25th, I'd find something else for our anniversary celebration to please issue me a full refund. She proceeded to tell me she would not issue a refund and that she would hold my money as a credit for a future cruise date in August. I again, told her no that I would like a full refund. I work in the music business and have more free weekends for the last 2 quarters of the year. I still have no refund and she isn't willing to resolve this issue.