Business ProfileforRutherford Heating & Air Conditioning

I am a repeat customer of ******************************************* and Air. I had a heat pump put in a house 15 years old. The young man gave me the Quote and he said yes ****, we are going to replace all that old ductwork. Price was less than $5,000. That was 2010. I dont know if the company changed hands but I talked to the President, a ***************** from NY ******************** (in 2022) he was rude and foul mouthed yelling and screaming on the phone. I told him hey, your guts did not replace the ductwork!! **** said that is seperate. Did you want that done? I said YES just like my old house ! I told him that the Estimate was under $5,000 and included replacing the ductwork on a 2-story house. My new house price Estimate was also under $5,000 but I am elderly and I told them I cant go outside to see the work because of recent surgery. So they worked until completed and they left. About 11 months later my handyman said oh you didnt replace the ductwork? I said yes I did. He said no come look. So I looked and it still had do it yourself flexhose which was on the ground in some parts and it looked like they bumped into it and created a separation in the connecting hole. I then called the President of the company. And told him all that snd I am a repeat customer and I paid cash every time. He didnt care he was arrogant and yelling at times. He argued in circles. He said THE DUCTWORK IS SEPARATE! I said oh really? Did the company change hands?? He said NO. But I think the young punk from ******** with a foul mouth must have taken over but its still in the ******, I gather. Ten thousand dollars?? The ********** unit from Carrier is under $5,000 and add ten thousand dollars for ductwork?! I said I was not interested because he is trying to take advantage of me because I am elderly. I told him NO THANK YOU and I hung up. I found a Christian ****** business who came over gave me an estimate for heat pump plus ductwork LESS THAN $5,000 including ductwork. God bless the honest man, *********.