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Business Profile

Insurance Companies

Symmetry Financial Group
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Symmetry Financial Group, the ***** Agency, ********************* and ******************************* have ignored my emailed requests. Apparently I need a release letter approved from the agency owner/ Senior Vice President per Quility Contracting. I resigned via email on 7/31/2024 and am still waiting on the letter. The same group/people continue to ignore my emails. I have not received any response. License #******* and ******* NIPR#.

    Business Response

    Date: 08/30/2024

    Thank you for reaching out.  I have forwarded your information on to our Contracting team and to our Support team. They will look into this for you.  In the interim, please reach out to the corporate office with any questions.  

  • Initial Complaint

    Date:01/08/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company engages in misleading and aggressive marketing. They keep trying to tell me that I've solicited their help with mortgage insurance which I have not at any time. After numerous phone calls to my cell where I asked them to remove me from any list they have because I'm not interested in their product and have never solicited it, they continue to harass me. *************************** is the most recent caller and is rude and aggressive even when I told her she is interrupted me during an emergency and to please again remove me from there call logs. I have never signed up with them nor do I plan to in the future. I want the calls to stop and the harassment to end. They should not be allowed to use an answer phone call asking them to stop calling as affirmative contact for their continued harassment.

    Business Response

    Date: 01/16/2024

    Thank you for alerting us to this situation.  We are taking the necessary steps to remove Ms. ********* from our database.  We are also reaching out to the agent in question.  If you have any additional questions or concerns, you can contact our corporate office directly at *******************.  

    Customer Answer

    Date: 01/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:07/20/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a postcard in the mail several time advertising mortgage insurance from this company. After 3-4 months of throwing them away weekly sometimes daily, I finally called them and requested to be removed from their mailing list. The gentleman explained that it would take 6-8 weeks to process but apologized for the inconvenience. After 6 months we thought we were in the clear but for the past month Ive received 2 calls and now text messages from this company trying to get me to get mortgage insurance with them. They keep harassing us and not honoring the removing from their contact list. Its getting out of hand.

    Business Response

    Date: 08/04/2023

    **********,

    We have alerted our team to remove you from our database.  Additionally, we will be working with the agent who contacted you to ensure that requests of this manner are communicated to the corporate office and that the appropriate steps are taken in a timely manner.  We apologize for the inconvenience this has caused.  

    Customer Answer

    Date: 08/04/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:06/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From the screenshot attachments (1,2,3,4,5), it's easy to follow the timeline of correspondences between ***************************, gmail: ******************** phone number: **********, that ***************** asked for her life insurance policy to be cancelled on November 16, 2022. On November 17, 2022, *************************** agreed to help *****************. *************************** asked ***************** if there's anything he can help her with and her replay was a no just cancel the policy, as indicated in her response on November 17, 2022. Not until February 2, 2023 did *************************** respond stating he will cancel ********************* policy. **** expected her policy to be cancelled on November 17, 2022 but it was not cancelled until March 1, 2023. That means that *************************** and SFG charged ***************** for the three additional months after requesting cancelation of her policy; December 2022, January 2023, and February 2023, even after stating he would cancel the policy in November of 2022. After repeated calls to ***** and assurance from ***** that he would reimburse the previous three months payments; this included sending *************************** the same screenshots that are attached (1,2,3,4,5), he neglected to reimburse ***************** the previous three months (Dec 2022, Jan 2023, Feb 2023) and only reimbursed March of 2023 payment. And as of late, *************************** has blocked all calls and will not return voicemail requests or emails. I have also submitted a complaint to the *** website - twice - and I've not had any response from the corporate office in this regard, as well.

    Business Response

    Date: 06/07/2023

    Thank you for bringing this to our attention and including a detailed description of your experience. We take complaints like these very seriously and will follow up with your agent for more information. Our support team will contact you with you directly after we speak with your agent. In the interim, please feel free to send any additional questions to ****************.

  • Initial Complaint

    Date:10/03/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This person name *********************** call my house and couldn't explain why they was coming. This person was more interest in my house phone than telling me why they call. I keep telling them that my husband didn't send out no card. This person was rude with and wouldn't tell me what company they work for enough.

    Business Response

    Date: 10/04/2022

    Thank you for alerting us to this issue.  We are looking into the situation with the agent mentioned in the this complaint.  We have removed Mr.   ********* information from our records.

  • Initial Complaint

    Date:08/10/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Symmetry Financial Group will not stop calling me trying to sell me their scam mortgage protection insurance. I have told several people from their company to cease and desist and everyday they call me from a new local looking number.

    Business Response

    Date: 08/26/2022

    Thank you for notifying us of this issue.  We are looking into this matter and will remove *********** from our database.

    Customer Answer

    Date: 08/29/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:05/20/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received constant calls from this company and/or their marketing agents, each time using an apparent fictitious name until I provided my personal information. These calls violate the **** as my number is registered on the do not call registry. The most recent call was on 5/19/22 from ************ to my number ************ around 3:22 PM central time. I'd like to know from Symmetry Financial Group where they got my information from, and all the companies involved in the marketing to my number.

    Business Response

    Date: 05/26/2022

    Thank you for bringing your concern to our attention.  We begin our outreach to prospective clients only after we receive a request for more information from one of our marketing campaigns.   

    As a result of this notification, we have removed **************** from our database. 

    Customer Answer

    Date: 05/26/2022

     
    Complaint: 17223358

    I am rejecting this response because:

    Symmetry appears to be stating that all marketing is done internally through marketing campaigns, and no third party was involved.  Please confirm this is the case, or disclose the third party who provided my information to Symmetry as a "lead" 

    Sincerely,

    *************************

    Business Response

    Date: 12/07/2022

    We have searched our records and confirmed that we have mailed to this consumer in the past, but we have since removed him from our database and will not send him further mailings. We also have confirmed we did not purchase or otherwise receive his information from a third party as a lead. I hope this information is helpful. 

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