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Business Profile

Tire Dealers

Tires Plus Tire Pros

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

This profile includes complaints for Tires Plus Tire Pros's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tires Plus Tire Pros has 2 locations, listed below.

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    • Tires Plus Tire Pros

      1375 US 70 W Valdese, NC 28690-9561

    • Tires Plus Tire Pros

      1252 Burkemont Ave Morganton, NC 28655-4540

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is in regards to the ********* location. I just had new tires installed on 3/8/23. As I was paying, the representative, *****, asked if the tire light was on prior to installation. I assured him that it was not on. He then told me that it should go off after I drive the vehicle a few miles. ***** driving the vehicle several miles, the light did not go off. The vehicle was brought back, and ***** checked the *** module. He stated that the back sensors were not responsive. He then went on to say that he would discount the cost of those sensors and replace them. I would like my vehicle in working order before they serviced my vehicle. I should not have to pay for something that is not my fault. Those sensors were fine prior to my appointment.

      Business Response

      Date: 04/04/2023

      ** This response was provided verbally to the BBB*

      We replaced all 4 tires on customers vehicle. Upon completion of service, one of his TPMS lights came on. We proceed it to reset but reset failed. We ran the scanner and concluded sensor needed to be replaced.

      Customer stated his sensors were fine prior to service and believed we were responsible for sensors failure. I explained to ******************** sensors work off a battery, similar to a wrist watch. This sensors battery died and it was purely

      coincidental that it died shortly after tire replacement. As a goodwill gesture, I offered to discount the price of replacing and installing a new sensor but consumer declined.

       

      Customer Answer

      Date: 04/04/2023

       
      I am rejecting this response because:
      I shouldnt have to pay a discounted price on an error caused by your company.  Thats not right, nor is it fair. You made the mistake of damaging both sensors, so you should be fully liable to replace them at no cost.  

      Business Response

      Date: 04/14/2023

      we would replace the sensors at our cost and no labor, which would cost the customer $25 each and that includes tax. Original price is $75 each plus tax. We would be happy to remove the tire from the wheel and inspect the sensors with the customer present. If the sensors are damaged then we will replace them at no cost, but if they're not damaged then we would replace them and the customer would pay our cost.

    Tires Plus Tire Pros is NOT a BBB Accredited Business.

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