Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to get my permanent lower partial dentures in July of 2021 after my temporary partial broke twice. I had to do indentions to be fitted for the permanent dentures so at my first indention appointment, the nurse and ******* (who handles the insurance accounts)told me that Dr. *** was no longer there and they won't have another dentist to replace her until October. I told them that I didn't want to wait that long and go without teeth because I work with the public and I will find another dentist. They said ok they understand. A couple of weeks later I got a bill from ******* for lower partial dentures and charges for indentions and other charges that I never received. I contacted Dental works and talked to ******* about my bill and reminded her that I had credit of 300 plus dollars for the overcharge for my temporary dentures, she swore that she would take care of it.She called me back a week later and said I had zero balance. I went to another dentist to get my dentures and when they tried to get me a price plan they said I already got the dentures. I contacted ***** ***** to speak th ******* and found out she was no longer there and the other lady said I owed them 1051.00.I contacted ******* and explained what happened and we talked to the lady at dental works on 3 way and she admitted they filed a claim and I never got dentures . I also told her there were other charges and a 300 plus dollars credit I had and she said she would check it and call me back. After 3 weeks she finally called back and said I didn't own them anything and they had cleared up the issue with the claim for the dentures. I tried to get a plan once again only to find out they still have a claim filed for the dentures and I got a bill on 06/24/2022 for lower partial dentures claiming I now owe them 525.50