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Business Profile

Swimming Lessons

Goldfish Swim School

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Lessons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up my daughter at the Swim school in *********** for 2 weekly lessons. I had to cancel her classes for the month of Feb2023 as she was sick with throat and ear infection and I received 8 makeup tokens for Feb 2023. I talked to the school operator that i was moving out of state so I had to give 30 days notice to stop the classes on 3/30/2023. He assured me that i would be able to use up the tokens until the 3/30/2023. As soon as I dropped the enrollment, I lost all the 8 class tokens and also had to pay 205 $$ for Feb2023 and now I cant schedule any classes anymore. I'd liek to request a refund or ability to use 8 toke from Feb and 8 from March 2023.Regards ************************* daughter name- *************

Goldfish Swim School is NOT a BBB Accredited Business.

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