Business Profilefor24/7 AquaDry

We experienced a flood in our home while we were gone on January 16th, 2022, in which at the time we had no idea who to call or what to, so we posted the video of our house flooding on the neighborhood page for help and within 20 minutes a mitigation company named **** Aqua Dry ********************* and crew came and reviewed the situation and started ripping apart our house. We were forced to pack a bag and immediately get out, we stayed at a hotel in Ballantyne for a week still not know what happened to our home and when we would be able to return. We filed an insurance claim for the flood and an adjuster from our insurance company came out wrote up a report and questioned 247 Aqua Dry as to what happened, and they stated that a water pipe burst coming from hall bathroom upstairs (not sure if they had a licensed plumber come out to determine that or what). We have had ************ come out to home(******************) on 7/27/2001 before this happened due to our toilets making crazy sounds, phantom flushing and water running constantly they said that all the flapper and fill valve within the toilet were bad and builder grade and that was the issue, so they replaced them all. (Our house is only 4 years old) the issue was still there running water constantly so we called another Plumber (Brother Plumbing) to come out and they could not find a problem with the toilets as they snaked all of them. Our water **** doubled so we contacted *********************** to come check our meter and mentioned to them the issue with our toilets, but they said everything was ok. We have all the receipts and documents for this. We did our due diligence and on January 16th our entire house flooded from the upstairs to downstairs. We have learned that other people on our street have had an issue with their toilets as well but not to this magnitude. Going back to our situation the insurance company paid for a corporate housing apartment for us to live in while our house was being fixed. We NEVER