Business ProfileforCharlotte Trimlight

I wanted to have permanent christmas lights installed on my house. I saw a house that used a company called Trimlight. I contacted them for a free quote. *********************** of trimlight wrote me back asked me to send him a picture of my house. I had a picture of the front of my house and marked it up in red showing where i want my lights installed. ***** wrote me back with a quote of almost $4,000.00 dollars and a picture of my house of my House with changes he made to it. I did not like his changes and wrote him back explaining i do not want lights on the side of my house, only the front. He wrote me back saying, what i wanted would not look complete and would show poor workmanship and He would not do it basically the way i wanted it. I thought this was outrageous and insulting. My picture had all major roof lines and gables. I did not want the returns on the gabels or the side of house done. I also figure the figure of $4,000 was based on his idea Not mind. I think this company will not work with you and *********************** is arrogant and insulting. I guess they have plenty of customers and dont need people that want it their way not his. Shame on Trimlight of *********

The customer wanted to leave 44% of the front facing soffits unlit, not just the returns or sides as he claims (80 out of 180). He left half of a front facing peak unlit! I explained this would look incomplete and so, would not be a project wed be interested in taking on. Because of the way our permanent channel looks (like existing trim on your home) not lighting areas would look like the home is missing part of its trim by day and would be oddly dark at night when lit. If the customer doesnt want to listen to our expertise in the field, we are not going to set them up for a bad final look or expose our reputation to it either. As a general rule, to ensure customers homes look great, we light all front facing soffits. Weve never had a customer try to leave half of them off and get upset for us telling them it wouldnt look right. Theres nothing arrogant or insulting about relying on experience to tell a customer what is the correct way to do a job and if hes not interested in doing it that way, declining to take the job. If we know upfront were not going to meet the customers expectations, we arent going to take the job.