Business ProfileforLeith of Wendell, Inc.

Took my 2020 Jeep Grand Cherokee in on Monday 22 of July with the Service 4WD light on. I told them this light came on after I had just taken it in 2 weeks before with a nail in my tire . I asked if it could be relate to the issue I was experiencing. The service person said no and I would have to pay a diagnostic test of $250 to find the cause so I agreed. On Tuesday the service rep. called and told me they couldnt find the problem and I would need to authorize another diagnostic test costing an additional $250 to find the problem or come pick my Jeep up. I said I didnt think that was fair but I needed my vehicle so I told them to go ahead run another test. He called me that afternoon to say it was a bad module under the dash and they needed to keep my Jeep for another day. On the 3th day I called they said my Jeep was ready and I asked that they send a shuttle to my work at 3;30 to pick me up. At 3:15 a message was left on my voicemail that they were there to pick me up but leaving because I was not out front my work to pick me up. I call the shuttle driver back he told me he left because he had to go to ******* to pick up a customer and I would have to called the service department to make other arrangements. Luckily a coworker took me to get my Jeep. I asked to speak with the Manager about the charges on my bill and to complain about the shuttle experience. He told me I was not being charged for an additional diagnostic test it was a charge for labor and time spent on looking to find the problem and that it was a broken wire. My bill reflects a charge for a modular of $451.24 and $709.00 for a grand total $1295.29. I feel like I have been over charged and lied too.