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Find a Location

College Road Animal Hospital has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • College Road Animal Hospital

      4140 S College Rd Wilmington, NC 28412-2013

      BBB Accredited Business
    • College Road Animal Hospital

      1337 Bridge Barrier Rd Carolina Beach, NC 28428-3996

      BBB Accredited Business

    Business ProfileforCollege Road Animal Hospital

    Animal Hospital
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/30/2009

    Years in Business: 40

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company is a veterinarian hospital.

    Business Details

    This is a multi-location business.

    Find a Location

    College Road Animal Hospital has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • College Road Animal Hospital

        4140 S College Rd Wilmington, NC 28412-2013

        BBB Accredited Business
      • College Road Animal Hospital

        1337 Bridge Barrier Rd Carolina Beach, NC 28428-3996

        BBB Accredited Business
      Location of This Business
      4140 S College Rd, Wilmington, NC 28412-2013
      BBB File Opened:
      7/21/2009
      Years in Business:
      40
      Business Started:
      1/1/1984
      Business Started Locally:
      1/1/1984
      Accredited Since:
      9/30/2009
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 2690 for this business, issued by North Carolina Veterinary Medical Board. The expiration date of this license is 12/31/2024.

      These agencies may include:

      North Carolina Veterinary Medical Board

      1611 Jones Franklin Rd, Ste 106

      Raleigh NC 27606

      (919) 854-5601

      https://portal.ncvmb.org/verification/search.aspx

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Carolina Beach Animal Hospital
      Business Management
      • Ms. Elise Eisel, Practice Manager
      Contact Information

      Principal

      • Ms. Elise Eisel, Practice Manager

      Customer Contact

      • Mr. Phillip W. Lanzi, Owner
      • Ms. Elise Eisel, Practice Manager
      Additional Contact Information

      Fax Numbers

      • (910) 392-3126
        Primary Fax
      • (910) 458-3141
        Other Fax

      Phone Numbers

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/16/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I took my puppy in for a serious problem he was having- throwing up blood regularly.. he couldnt sleep, was lethargic, I knew he was in critical danger because of his symptoms. I took him to this hospital as they falsely advertised and they said they were capable of caring for him. I received an estimate of charges up to $2000 and they needed $1000 down. Not included was the cost of surgery. This included the ultrasound on his tummy and other diagnostic testing such as X-rays and 3 days hospital stay. I paid the $1000 and left him in their care. One day later the dr called and said he should be fine to go home the next day. So he was there 1.5 days and I recd a call from the dr saying that she could do the surgery but if he needed transfusion or an ultrasound the best thing would be to take him to emergency clinic! I told her I had just paid her $1000 for them to take care of him.. I would have taken him to ER if she had communicated and been honest in the first place by telling me she wasnt the best option and incapable of doing ultrasounds and transfusions! She knew how low his white blood cell count was before I left! She said it wouldnt be that much because he wasnt there for the full three days so I was anticipating a partial refund which I told the staff on the phone Id come back for it after getting Opie to the emergency vet. I also needed him ready to go and for them to forward his records to the er so I wouldnt get double billed. So not only when I showed up to pick up my baby, he wasnt in the lobby waiting for me, they said I owed them another $800!!! I said id come back after I got Opie to er. They refused to let me even see him!!! I called the police and the police informed that its like taking a car to a shop. But when you take a car to a shop it gets fixed or they tell you they cant fix it. These people took advantage of a very vulnerable situation and price gauged me!!! I paid their ****** of the additional $800 so I could take my baby
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Leslie L

      1 star

      09/23/2021

      I write this in hope that your kitten won't have to suffer as mine did. I do take some responsibility because it's common knowledge that declawing is not recommended..not only that. It's cruel. I know that now. My previous vet does not declaw nor do other vets I tried before I found Dr Lansing, the owner of College Road Animal Hospital. Of course there is risk and I knew that, but Dr. Lansing's explanation of the laser declawing procedure before the surgery compared to after his surgery that caused nerve damage and chronic pain was remarkably different. Had Dr. Lansing described the surgery to me as he did when it was too late, I would not have gone through with it. And had Dr. Lansing been as callous with me before as he was after, I would not have gone through with it. But I did agree. I knew in my gut it was wrong and I listened to what I wanted to hear. As long as I didn't have to deal with Dr. Lansing, the other doctors and staff compassionately treated my kitten. Dr. S came to my car and consulted, but when I asked Dr. Lansing if he could come outside, he couldn't...or wouldn't. When I asked him this last time to speak with me over the phone, he wouldn't. Dr. Lansing refused to see my kitten, telling me that I should go somewhere else or pay for the emergency visit at night. Note: previously, the other doctors had no trouble refilling the meds, but he was refusing to refill and to see the kitten he had operated on- the kitten who had brought in over 2000 dollars to his business. I had recently written these same sentiments I'm sharing now on an email to his office and my only conjecture is that he was not happy with me, and in turn, was taking it out on my kitten. But he finally agreed to write a refill on my kitten's pain meds, but only after I told him my conjecture, begged, and mentioned talking to a lawyer. All this for pain meds that had been refilled continuously since the surgery he performed in April. My kitten was in pain, Dr. Lansing refused to see her (even though walk-ins are encouraged), and I couldn't find a vet with an opening before her pain meds ran out. Out of desperation, I was willing to go away quietly so I could get the meds. But even until the very end, his actions show ill intent. He proved he's just as cold when it comes to money as he is when it came to treating my kitten. He gave me 4 days of medicine and tried to charge me the same as 20 days of medicine. After refusing to pay 5 times as much as was ethical, I finally received the right amount at the right amount. I would not be acting ethically if I didn't share my experience and warn others. And if all that isn't enough: He thought he was operating on my previous cat who would have been almost two at the time of surgery and who been spaded as shown in the records of Sept 2020. Instead he was operating on a 5 mouth old kitten in April of 2021 who had just obviously been spaded. My five month old kitty is gray and white. My previous kitten was a brown tabby. There's no excuse. Gratefully, I have a kind vet now-one who doesn't condone declawing. A vet so willing to declaw as Dr. Lansing is without offering ways to avoid it shouldn't be a vet. Shame on me for scraping the barrel to find such a vet. Shame on Dr. Lansing, t

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