Business ProfileforEye Associates of Wilmington

On November 1, 2022 I sent a letter for corrective billing action to both ***** E*******, CEO and Dr J****** principals at Wilmington Eye. To date, neither individual has had the courtesy to respond. On September 13, 2022 I was scheduled for and saw Dr J******. Upon departure I was confronted by a receptionist that "Your balance due today is $60 since Medicare doesn't pay for the refraction procedure". Previously I expressed that my visits were not to be billed to Medicare but rather the VA and should there was any issue to please notify me immediately and I will fix it. I did not receive any phone call or other message concerning any issue. Later, only the charge was removed. The fundamental issue now arises that without my approval and in fact my specific verbal objection, Wilmington Eye continued forward to charge my Medicare/Blue Cross account. It was understood AFTER the visit that Intra Costal Eye was acquired by Wilmington Eye. The VA had explained that the change for billing authorization was incumbent upon Wilmington Eye to contact the VA and, since I was not a party to the acquisition of the two companies, I would have NO responsibility. I was told if Wilmington Eye had simply reached out to the VA the issue would have been resolved in "TWO CLICKS". Further, the importance of the VA being able to take part in the approved billing is such that the VA's operating budget is based on collecting any 20% co-pay from the veteran's supplemental insurance which in this case was denied to them. Note - Georgian informed me NUMEROUS times she was unable to obtain the records from Intra Coastal for verification. That was most interesting and what I felt was a dishonest assertion in an effort to dissuade me from further questioning. Their actions resulted in the VA to be eliminated from collecting legally appropriate funds for the health care services they provide me. The billing error must be corrected, Medicare refunded and the VA billed.