Business Profile
Wheelchairs
NuMotionReviews
Customer Review Ratings
Average of 57 Customer Reviews
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Review fromPatrick M
Date: 04/16/2025
1 starPatrick M
Date: 04/16/2025
I'm an above knee amputee on both legs. They gave me a J4 Quantum powerchair which is a rediculously stupid design. Even with legs, you can't open or close doors or get to countertops because the casters stick so far out front. Nor does it work well outside either. And handles horrible! I could go on about more of the horrible designs but there's too much to list. The Jazzy elite powerchairs have a far superior design compared to these pieces of junk. Quantums drive wheels are right in the middle. Like why wouldn't you put them in front? Whoever designed this thing has no idea what they're doing. It's like driving a car with two 10 foot poles sticking out front and the drive wheels underneath the seats. That would be stupid also. So why they think it's good for a powerchair where you have to stay way back from things thanks to the caster wheels in front doesn't make sense. And the casters are so offset, they have to spin all the way around and you can't back up straight. They should at least be centered. Instead of using common sense, they designed this powerchair to be **** near a disaster..... Never again!
NuMotion
Date: 04/17/2025
April 17, 2025 Re: ******* ******: case # ****** was filed on 04/16/2025 Dear Better Business Bureau: We refer to the above and your recent correspondence about ******* ******. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual. Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to us at ******************************************************. You can also email us at *********************************************** Or call **************.Yours sincerely,***** ******* Customer Experience TeamReview frommichael c
Date: 04/15/2025
1 starI already left one review but I dont feel it justifies how horrendous this company is. I am in a wheelchair that is 15 months old that died because of a circuit breaker and Ive been trapped at home for over a week no loaner chair no news about the part absolutely nothing. Do not use this company when I can get away from this company I will. The only reason they get one star is because you cannot give it zero on this website.Review fromSarah G
Date: 06/24/2024
1 starSarah G
Date: 06/24/2024
Horrible customer service. Told parts are on back order and that sometimes it takes up to 3 years due to COVID, and that theres nothing they can due. My mom paid over $8,000 for a custom chair less than a year ago and we just had to pay over $700 parts this month alone, including one $350 part that we were originally told would be under warranty. They were very responsive when initially buying-dont be fooled. My moms quality of life is rapidly deteriorating while waiting for parts and they are no help. DO NOT USE THIS COMPANY!NuMotion
Date: 06/25/2024
Thank you for bringing this to our attention *****! Please contact our ***************************** at ************ and we will be happy to connect you with the closest Numotion location in your area to better assist with any of your questions/concerns. Thank you!Review fromBrenda B
Date: 05/12/2024
1 starBrenda B
Date: 05/12/2024
The local store has the parts on hand to fix my daughters chair yet we are being told it will be weeks before they can get authorization. We have had insurance on file for years. In the meantime my daughter is left in pain without her customized chair. How in the world is this acceptable or ethical?NuMotion
Date: 05/13/2024
. Please contact our ***************************** at ************** and we will be happy to connect you with the closest Numoton location in your area to better assist with any of your questions.Review fromCary M
Date: 04/22/2024
1 starCary M
Date: 04/22/2024
Do not use this company! We have a wheelchair from them and it has had many problems. My wife is semi-quadriplegic (partial use of right hand and right leg) and in a wheelchair all day. Arm rests keep collapsing onto wheels so she cant move, bearing broke on the small front wheels, cushion wont hold air AND NU MOTION ALMOST NEVER RETURNS OUR CALLS. Horrible customer service and horrible service!!!!NuMotion
Date: 04/23/2024
********************************************, thank you for bringing this to our attention. Please contact our ***************************** at ************ and we will be happy to assist you with any of your questions/concerns. Thank you!Review frompenny h
Date: 03/15/2024
1 starpenny h
Date: 03/15/2024
try to be patient but after 7 week and not hearing a word Not s single callabout the chair and when it would be finish. Be nice to go to the store Chair i total dead their tech came out he couldn't find out what was wrong as the batt were total dead said he'd have to get some ***** than come back to find out the problem that was like 3 weeks ago. Have to pay doordash to get my food that isn't cheap I have MS and are supposed to go every few weeks for my treatment. Haven't went for thm since mid Jan i keep hearing 2 weeks but the tech still has to come out here to find out hat is wrong than what anther 2 weeksNuMotion
Date: 03/18/2024
*******, we're sorry that you've experienced frustration while working with one of our locations. We would be happy to work towards bettering your experience with us. Please contact our ***************************** at ************ and we will be happy to connect you with the closest Numotion location in your area to better assist with your questions/concerns. Thank you!Review fromWilliam M
Date: 02/24/2024
1 starWilliam M
Date: 02/24/2024
My power wheelchair arms were squeaking when I put pressure on them to stand up from the seat. Nice technician **** came out on 11-4-23 and suggested I needed braces under the arms for ore support. **** stated he would initiate the process of getting the braces through my ********* After 4 weeks of waiting I called Numotion multiple times to get updates. Spoke with: ******,******,***,*****,*****,and last was ******. I was initially told had to check with ***** notes and get back to me but they never responded. I kept calling and they would say the same thing. Finally mid December I was told waiting for notes and letter of medical necessity from my Neurologist. I asked Numotion to keep in contact with me about status but never happened. We are now into January **** and finally was given to ****** who was the person handling my case. I spoke with her initially and she seemed nice and I asked her to keep me informed which she did not! ****** would not return my calls and finally stated she had the information and sent it by email.I will state some of the delay was my neurologist office not sending information. We are finally ready for installation of ********** 2-27-24, almost 4 months from when we started. I wished I had read the reviews before I went with Numotion because I would have picked some other company.NuMotion
Date: 02/26/2024
February 24, 2024Re: ID: ****** Dear **********************: We refer to the above and your recent correspondence about ******************. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual. Please find enclosed Numotions Authorization for Release of Protected Health Information, which should be completed in full and signed by any customer who wishes to provide ********************** with permission to release their personal and health information. Completed authorizations and requests may be returned to Numotion at the address below.If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to ** at **********************************************************************************************. You can also email ** at *********************************************** Or call **************.Yours sincerely,************************ Experience TeamReview fromShujuan L
Date: 01/25/2024
1 starShujuan L
Date: 01/25/2024
Numotion is sucks! The service is very bad. They filed the claim expense wrong.NuMotion
Date: 01/26/2024
We apologize that your experience has led you to feel this way and would like to learn more about your situation in order to gain a better understanding of your concerns. Please contact our ***************************** at ************ and we will be happy to connect you with the appropriate leadership to better assist with any of your questions/concerns. Thank you so much!Review fromChristi K
Date: 11/27/2023
1 starChristi K
Date: 11/27/2023
My mom's doctor wrote a prescription for an electric wheelchair. Numotion came out and did measurements of her to get the correct size. Then it was a waiting for insurance to get pre approved. Never heard anything from Numotion about being approved or the cost of the chair. The only time Numotion called was to say they were on the way to deliver it. That is when we found out they wanted $48,908.63!! Numotion is trying to say my mom approved the cost because there's signatures on the delivery paperwork but my mom can't sign her name and it's not even spelled correctly! Very disappointed in this company. They call all the time now threaten to turn her into collections but they wont ever answer the phone or return phone calls!!! Buyer beware!!!NuMotion
Date: 11/28/2023
We're sorry that you've experienced frustration/challenges while working with one of our locations. Please contact our ***************************** at ************ and we will be happy to connect you with a member of our management team. Thank you and we look forward to speaking with you soon!Review fromMichael S
Date: 11/26/2023
1 starMichael S
Date: 11/26/2023
NuMotion is the worst company ever. They dont return calls, they are rude, do shorty work, incomplete repairs, horrible customer service, run from this company. If you have a bad experience with NuMotion complain directly to their CEO at: ****.******** at NuMotion dot conNuMotion
Date: 11/27/2023
Hi, ****************. We're sorry that your recent experiences have not been up to par. We would be more than happy to have a member of our management team reach out to you in order to discuss your concerns. If you'd prefer, you can also contact us by phone at ************. Thank you and we look forward to speaking with you.
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