Business Profile
Wheelchairs
NumotionHeadquarters
Reviews
This profile includes reviews for Numotion's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 55 Customer Reviews
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Review fromHeather S
Date: 03/21/2025
1 starHeather S
Date: 03/21/2025
I've been without a chair now for a year! They will not return calls and conduct very poor business.
Numotion
Date: 03/24/2025
Good afternoon Ms. ******* *******, We're sorry that your recent experiences have not been up to par. We would be more than happy to have a member of our management team reach out to you in order to discuss your concerns. If you'd prefer, you can also contact us by phone at ************ Thank you and we look forward to speaking with you.Review fromWanda C
Date: 03/13/2025
1 starWanda C
Date: 03/13/2025
I gave this a one star but should be none. Our insurance said we had to deal with *********, we had always had Hoveround and they were great. In 6 months time the bolts that held the seat back up broke almost throwing my husband in the floor. I was able to catch him. Then after that it just stopped in the yard and I had to rescue him with the golf cart. Both times the repair wait was 2 to 3 WEEKS He had polio and cannot walk or stand at all. These people do not care, they just want their money. I will never buy from them again.Numotion
Date: 03/14/2025
Good ***************** ********, We're sorry that your recent experiences have not been up to par. We would be more than happy to have a member of our management team reach out to you in order to discuss your concerns. If you'd prefer, you can also contact us by phone at ************ Thank you and we look forward to speaking with you.Review fromEdna C
Date: 03/13/2025
1 starEdna C
Date: 03/13/2025
Everyone beware of this company they have a person named **** working for them that blatantly lies to sell a chair for $88,000 to my husbandhe should be ashamed. The whole company should be ashamed of yourself. This is not the end of this we are planning on suing! They brought a chair out here did not even measure my husband or our home had a PT online, which is totally unprofessional. The chair does notfit him. Put three holes in my wall. They better get it fixed. Stay away from this company. Its a scam.Numotion
Date: 03/14/2025
Good Morning **** **** *******, We're sorry that your recent experiences have not been up to par. We would be more than happy to have a member of our management team reach out to you in order to discuss your concerns. If you'd prefer, you can also contact us by phone at ************ Thank you and we look forward to speaking with you.Review fromJ. C.
Date: 03/12/2025
1 starJ. C.
Date: 03/12/2025
If there was an option for 0 stars, I would click on it. I am a provider for healthcare services in the ** Piedmont Area. Ive tried using Numotion on 2 occasionsthe first was awful and the second was disastrous. They expect the providers to do all the leg work. They are ambulance insurance chasers and recommend equipment to individuals and parents of children without first discussing the patient needs with their providers (yet they still try chasing down medical necessity paperwork from the provider). Also, poor customer service. Dont fall for their 4+ star rating on their own website. Look at the Better Business Bureau, Yelp and Reddit listings for real responses.Numotion
Date: 03/17/2025
Good Morning **** **** ******, we're sorry that your recent experiences have not been up to par. We would be more than happy to have a member of our management team reach out to you in order to discuss your concerns. If you'd prefer, you can also contact us by phone at ************ Thank you and we look forward to speaking with you.J. C.
Date: 03/19/2025
Thank you for the response, *33323239383438393836*. I am Dr. **** *******, first of all. Secondly, why not have a customer service representative actually write a response or possibly follow up individually with those who have concerns or even positive praise with your business practices. It's the same response each and every time. Why the * would I try to contact you when I have an "after the fact" review? You can't even respond to me or your clients timely even when there is money to made for your company. *33323239383438393836* should be closed or at least sold to the highest bidder. Sorry to say that but I'm speaking on behalf of a lot of healthcare organizations who have used your services. Anyone reading this should not use *33323239383438393836*.Review fromEsther E
Date: 02/06/2025
1 starEsther E
Date: 02/06/2025
Numotion is doing everything to prevent my husband from getting his wheelchair. Now I am told that they can't finish the order because he is in the hospital for aspirational pneumonia. This is caused by not having a proper wheelchair to sit in which he needs to do for 2 hours after each stomach feeding. The loaner we have is so uncomfortable, he cannot use it.Numotion
Date: 02/07/2025
We'd be more than happy to look into your situation and see what we can do to assist. Please contact our ***************************** at ************ and we will connect you with the appropriate leadership to better assist with any of your questions/concerns. Thank you!Review fromTiffany T
Date: 01/29/2025
1 starI am in a wheelchair and numotion is constantly denying my request for repairs due to bugs that got in my chair and my father exterminate my chair with pesticides and pressure washed my chair at the car wash and everything numotion still denies my request for repairs. I moved to another apartment to move away from the bugs numotion still denies my repair request.Review fromWilliam P
Date: 01/07/2025
1 starWilliam P
Date: 01/07/2025
Im set up on a payment plan and not only are they making me pay for faulty parts (Casters) that should have been under warranty they have cancelled my order 3 times for non payment! Im still on a payment plan!! I will definitely be asking my new insurance provider for an alternative solution and I would not recommend doing business with these crooks.Numotion
Date: 01/08/2025
We'd be more than happy to look into your situation and see what we can do to assist. Please contact our ***************************** at ************ and we will be happy to connect you with the appropriate leadership to better assist with any of your questions/concerns. Thank you so much!William P
Date: 01/12/2025
It has already been addressed and taken care of. The issues I had as well as most of the issues that the other reviews are having should have never happened! Your company has **** to learn about customer service and support. Im sorry for coming across like an *** but, it is what it is.Review fromDarrell P
Date: 12/23/2024
1 starDarrell P
Date: 12/23/2024
Every time. Every time I have a need for wheelchair repair, Numotion takes an unusually long time process my request, get insurance approval, order the part(s), and schedule the repair. Sometimes it takes weeks. Sometimes months. This is my only means of mobility. Their mismanagement, or purposeful negligence should be criminal because it directly affects my health and well being.Numotion
Date: 12/24/2024
We'd be more than happy to look into your situation and see what we can do to assist. Please contact our ***************************** at ************ and we will be happy to connect you with the appropriate leadership to better assist with any of your questions/concerns. Thank you!Review fromCrystal G
Date: 12/21/2024
1 starCrystal G
Date: 12/21/2024
My experience with Numotion was absolutely the worst I have ever experienced in all my years of purchasing and repairing durable medical ************ joystick on my chair died all of a sudden, rendering it inoperable. I called to get an appointment to have it fixed. They did a televisit evaluation and said they would have to get with my doctor an insurance company before ordering the parts. I asked if they had a loaner joystick or chair that I could use in the meantime. Their answer was we don't have one available. We will have someone contact you with information about renting a chair. That never happened. Two days after it broke down, my brother took the chair to our local branch in *******,,** about an hour away from us. The tech looked at it and said there' was nothing he could do to fix it temporarily until my parts came in. He said I would have to wait till the new one came in. I explained to them the situation I was in and that I relied on my chair to be able to get around and take care of myself. Without a chair I couldn't get out of bed. They told me they would go ahead and pre-order the parts so that when the doctor 's prescription and insurance approval came through they could install it. I expedited the doctor's note by contacting them and having them complete it that same day. I also expedited the insurance approval in the same manner. Both of these were done within a couple days. I spoke with them on a daily basis throughout the process expressing my concern each day. I ended up buying a used chair off marketplace so I could just get around my home. Every number you try to call sends you through customer service which majority of the time is in the ***********. They are unable to answer questions or provide information. They simply forward you to the right department or send them a message to call you. This is a waste of time.Numotion
Date: 12/24/2024
Thank you for reaching out. Please contact our ***************************** at ************ and we will be happy to connect you with the closest Numotion location in your area to better assist with any of your questions/concerns. Thank you!Crystal G
Date: 12/31/2024
What good would that do? I spoke to the branch manager at my local branch in *******, **. He was no help at all. Your company is a poor excuse for a durable medical equipment provider and I will let EVERYONE I can know not to use your company. Tell me what good it does to have an advisory board made up with individuals with disabilities if you don't listen or utilize their knowledge. I know they would not advise you to treat your customers like you do. Also, why do all your numbers route you through customer service agents in the ***********? You can not get a direct number or email address to a manager or branch. I'm sure that is on purpose because your assistance is to contact your customer service. What a joke!Review fromJoe D
Date: 11/21/2024
1 starJoe D
Date: 11/21/2024
Terrible experience. Did not get the order correct, and never addressed my concerns. Less than six months of ownership and have had many issues. I expected much higher quality and service given the cost of this wheelchair. This company does not communicate well with its customers and seems to only be concerned with how they can get money from your insurance company. Worse yet is their lack of concern regarding safety issues regarding their product and lack of willingness to service their defective product.Numotion
Date: 11/21/2024
Thanks for reaching out. Please contact our ***************************** at ************** and we will be happy to connect you with the closest Numoton location in your area to better assist with any of your questions.
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