Business ProfileforGM Parts Direct

On April 19, 2024, I spent $253.93 with GM Parts Direct, an online vendor of OEM GM parts, to purchase a replacement front center console arm rest for my 2015 ***** Silverado 1500 LTZ. I provided my VIN number as required by GM Parts Direct to ensure proper part fitment and matching to the vehicle you are ordering for. The color is a "cocoa brown" color and should have been an exact match based on VIN. The item I received, while brown in color, is not anywhere close to the shade of brown of the original arm rest it was to replace as evidenced by the attached photos (you can see the darker original color on top with the tear; hence the purchase of a replacement arm rest). I contacted the company's customer service department via email on or around May 1 (you must submit an online form for them to contact you; I first received email correspondence on May 1, so likely a few days prior to that). Throughout this customer service exchange, I expressed that I would like to exchange the arm rest for one of the proper shade of brown to match my original. After several email exchanges, it was made clear to me that neither GM Parts Direct nor their supplier (whoever they may be, presumably GM?) has no way to snap a photo to verify with certainty that a replacement will be the correct color. Taken aback by this and not wanting to go through the hassle of uninstalling, packaging and shipping back the arm rest only to be reshipped in all likelihood the exact same product, and considering the brown is somewhat close to that color of my seats, I opted to keep it with the promise of a partial refund for the major inconvenience of shipping me the 100% wrong shade. On May 7, I was offered a 10% partial refund amounting to $22.99 to which I scoffed at given that I was given a completely wrong product with no way of guaranteeing a replacement will be correct. I requested a 20% refund on May 13 and haven't heard back since despite multiple follow up emails since then.ORDER #*******