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Business Profile

Bottled Water Companies

Primo Water Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bottled Water Companies.

Reviews

This profile includes reviews for Primo Water Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Primo Water Corporation has 91 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 319 Customer Reviews

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    Review Details

    • Joanne C

      Date: 05/09/2025

      This company is nothing but a scam. We notified Sparkletts/Primo two weeks in advance of our move-out date to cancel service and schedule a cooler pick-up. The first pick-up was scheduled three days later with a wide 8 AM-5 PM window, but no one showed up. We called again and rescheduled, explaining the urgency of our move. Despite assurances that our account was "flagged" and the request escalated, no one came.This pattern repeated two more times. Each time, *************************** acknowledged the urgency and claimed a pick-up was scheduled, but no one arrived. I made multiple follow-up calls, and every time, I was told a different pick-up date--none of which were honored.On our move-out day (Friday), I was told the pick-up was now scheduled for the following Monday. We were ultimately advised to pack and take the water cooler with us, which is both unreasonable and unacceptable.Throughout this ordeal, not a single **************** representative was able to reach anyone at our local branch. They are good at one thing, auto-billing your account FOREVER.

    • RG R

      Date: 05/09/2025

      Can I leave lessthan 1? My delivery has been skipped with their ' account merger". I held on the line longer than 15 minutes, and the representative told me my delivery should be there prior to 6 PM local. it was not delievered, I was out for work and had no water delivery at home for my children. The delivery prior to that was wrong. Over the past month now we have been running short each time. I am on hold longer than 10 minutes and multiple calls, with them just telling me ' they can not see my account because of the merger"?????

    • Nicole C

      Date: 05/07/2025

      I have had deep rock delivery for over one year now. On April 17, the wrong water was delivered today is now May 7 and I am still trying to get the correct order delivered and this wrong order picked up they have scheduled two different times and never came. The wait time on the calls are over 30 minutes just to get switched representatives and sometimes hang up on. This has been a horrible experience just for water.

    • Lorena L

      Date: 05/07/2025

      Ive had Primo water since the beginning of this year. The deliveries were fine. They came every two weeks delivered on a Tuesday. Its been three weeks since *** had my water delivered. They changed it from Tuesday to Friday without notice. **************** said it was because of a merger. I seriously doubt it they were supposed to come on Friday never showed up. I called several times. They promised that the delivery would be here at 3:00 pm no later than 4:00 pm. I have had a replacement cooler sitting by my front door for three weeks now they were supposed to pick it up when they delivered a new one the delivery guy never picked it up. But he left me my four bottles of water. He had a really nasty attitude. I canceled my service due to unprofessionalism and inconsistencies of my delivery. They were supposed to pick it up today, Wednesday, May 7 and then I get a text stating that its been rescheduled for Friday, May 9 so now I have two water coolers and five empty bottle sitting by my front door. Every time I try to call it takes 30 to 40 minutes to connect somebody only to get transferred somewhere else when I call it doesnt recognize my account number or my phone number. They said it is because of the merger, there is no excuse for this. I am taking it extremely personal from the driver that he is failing to deliver my water on purpose and that he is failing to pick up the equipment and empty water bottles on purpose. This is the worst company ever never ever again will I sign up for water delivery nor will I recommend this company.

    • Ed M

      Date: 05/07/2025

      This company is the worst, whether they go by Primo Water, Primo Brands or Ready Refresh. It's all the same company. They've missed my water delivery 8 different times. Every time I call, I have to wait on hold for 15 to 20 minutes, and then its the same story, they say they will definitely make the next delivery, only to lie and not show up. It happens again, and again and again. Meanwhile they charge your credit card and refuse to give you any refunds. Stay away!

    • Rytainya M

      Date: 05/05/2025

      If I could give 0 stars I would! My water dispenser has been leaking and I called for them to exchange it. I've made arrangements for someone to be home for the exchange 4 different dates that they did not show up on. I even called to confirm they are coming and the representative assured me they were coming each time and by the end of the day I get a text saying they are unable to deliver it and they just schedule me a new date that they will probably again not show on. Since they have merged to Primo Brands their service has been horrible and unacceptable!

    • Sonrisa B

      Date: 05/05/2025

      I see everyone is having the same issues with this awful company! Ive been on hold for 2 hours trying to get a hold of an agent! My scheduled delivery of April 23rd was cancelled due to unforeseen delays they gave me a new delivery date of April 29 and again unable to deliver no reason why. I am now on May 5th and still no delivery!! I get a hold of an agent and all they say is let me get you to the right **** and transfer you to someone else! If I could give it zero starts I would!! This is extremely frustrating and ridiculous! Stay away from this awful awful water company!!!

    • Rachelle R

      Date: 05/05/2025

      If I could leave a zero for my experience with Primo water I would!!! This company does not care about customer satisfaction at all! They have not delivered my water for the past 3 deliveries dates without and notification of them not delivering! But they did charge my credit card! I would not give them your business at all!! When you ask for compensation for the inconvenience they will not accommodate your request because they dont care about a very dissatisfied customer, but instead will be more than willing to just cancel your account with them! DO NOT WASTE YOUR MONEY or TIME!!

    • Angela H

      Date: 05/01/2025

      Angela H

      Date: 05/01/2025

      This company is horrible. We've been a loyal customer for several years now (when it was Ready Refresh), but we constantly get charged for items we never even ordered. There's no way to get in touch with anyone - try to call, and the call fails. Try to chat, there's never an agent available. Try to email... oh look, there's no email. If I could give them zero stars, I would.

      Primo Water Corporation

      Date: 05/07/2025

      Date: 5/7/2025 Review ID: ****** Consumer: ****** ***** Thank you for sharing your feedback with us and we sincerely apologize for the inconvenience. We have connected with you directly regarding the expressed concerns and updated your delivery preferences to ensure we only deliver what's on the order.Should you have any additional questions or concerns, please do not hesitate to contact our ************************ at ************.****************************** Brands

    • Stephanie A

      Date: 04/30/2025

      As a small business owner myself, I want to make it absolutely clear: I would never in a million years treat my clients the way this company has treated me. When you start a small business and grow, youre supposed to remember why you began not just for the money, but for the reputation your name stands for and the service you promise to deliver. Unfortunately, its clear this company has forgotten all of that.I had a scheduled delivery for Monday, April 28, 2025. It never arrived. I called that afternoon and was assured it would be delivered it wasnt. I called again early Tuesday morning, April 29, and was promised same-day delivery. Once again, nothing. No delivery. No **************** 5 p.m., with no sign of my order, I called again and asked to speak with a supervisor. I was told someone would call me back. That didnt happen ********** its Wednesday, April 30, and not only do I still have no delivery I still have no water but I had to make yet another call myself just to get a response. Thankfully, the supervisor I finally reached was kind and did return my call, but even she admitted she couldnt do anything because the company is now so large that no one in management can be reached directly everything has to go through email, and we just wait for a response.That is absolutely unacceptable.This entire experience has been beyond frustrating. Ive been treated as though my time, my needs, and my business dont matter like my dollar doesnt count. Well, let me be clear: it does. And Ill be taking it elsewhere.I will never do business with this company again. Dont waste your money here its clearly not appreciated.

    Primo Water Corporation is NOT a BBB Accredited Business.

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