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Business Profile

Consignment Clothes

Plato's Closet

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On April 20, 2024, Platos Closet in ************* sent me a message via text messaging, on the thread I had ongoing with the business regarding offers and sales, saying Plato's Closet: 22nd Birthday Party - TODAY! Thank you to our amazing customers! Register to Win a ************************* Shopping Spree at our ************* Location! Reply YES to save. Exp today. Only redeemable at select locations.I replied YES, and received a message saying that the reward was saved and to check in that day to redeem it. I went to the Platos Closet location around 7pm. I spoke to an associate at the check out counter about the message I received, and I was told that it was for a chance to win a $200 shopping spree. I requested to speak with a manager. The cashier got a manager from the back of the store. The manager said the same thing, that it was only for a chance at a $200 shopping spree. I clarified why I felt that I was entitled to the $200 credit, because the message clearly stated that by performing the action of replying YES, I received the reward of the shopping spree and could use it by going to the store that day, NOT a chance at a reward. The manager would not acknowledge what I said and continued to state that it was only a chance to win. After being unable to reach a resolution after speaking with one associate and a manager from that location, I am seeking assistance from the Better Business Bureau to get the merchandise credit of $200 that I was promised.

    Customer response

    05/01/2024

    I have not heard from the business in response to my complaint.

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