Business Profile

Fulfillment Services

Inmar, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fulfillment Services.

Complaints

This profile includes complaints for Inmar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

78 total complaints in the last 3 years.
47 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3-28-2025 & 4-2-2025 I bought 2 Omron Complete Blood and EKG monitor. I filled out and sent in rebate forms on ******************************** for the INMAR OMRON24 rebate. The rebate was rejected because I failed to list ****** as the store where I purchased the monitors. I manually resubmitted with a new screen shot showing both the store Amazon and the Omron unit circled in red on the screen shot of the receipt. It was again rejected saying missing information. At this point we feel like this is a scam and should be turned over to the Texas Attorney General for review. I will upload the screen shots of the receipts and the 2nd rejection card we received from INMAR REBATE CENTER.
Business Response
Date: 04/21/2025
Dear Consumer,
We have received the approval to issue the payment. Your new submission number is 125111142930772. Please allow up to 30 days to receive the payment.
Thank you,
********
Sr. Manager, Global Tier 1 Support
Customer Answer
Date: 04/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.
Initial Complaint
Date:04/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Inmar is contracted to complete drug recalls which is very important for drugs that are not safe do dispense to patients. We have contacted inmar via email, phone and fax. We have sent them the completed recall form numerous times and still have no received any return authorization/shipping label/shipping box and this has been ongoing for months despite successful contacts with them and them promising to complete this recall.
Business Response
Date: 04/09/2025
Dear Bridesburg Pharmacy,
Our records show your RA has been reissued and delivered via email today. The email address it was sent to is: *******************************.
BRIDESBURG PHARMACY
****************
**********************************
Thank you,
********
Sr. Manager, Global Tier 1 Support
Initial Complaint
Date:04/04/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought 3 products at $5.77 each that equals $17.31 which is more than $15.'Thank you for your recent rebate submission for the following:Rebate Issuer: ******************** Offer: Save $5 after you spend $15 on Armor All products Offer Code: ARMORALL25 Submission#: *************** Unfortunately, your submission was not valid for the rebate due to the reason(s) listed below:REASONS:Code: 014 Reason: PRODUCT WAS NOT WITHIN VALID PRICE RANGE
Business Response
Date: 04/04/2025
Dear Consumer,
I have verified the purchases with the correct UPC's. I have requested the payment under submission number 125094114742423.
Thank you,
********
Sr. Manager, Global Tier 1 Support
Customer Answer
Date: 04/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. Although, I still think it was unreasonable of them to deny my rebate initially and think they will continue to wrongly deny others. I have now spent far more time than what the rebate was worth in value.
Initial Complaint
Date:03/29/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have submitted 3 rebates , properly filling out all information and providing receipt for proof of purchase, and each time they reject my submission just stating its ineligible for some random reason. I keep getting scammed on these rebates
Business Response
Date: 03/31/2025
Dear Consumer,
In order to research this further can you please provide the 3 submissions numbers in question?. These number will be 15 digits long.
Thank you,
********
sr. Manager, Global Tier 1 Support
Customer Answer
Date: 03/31/2025
I kept the recent one, please verify based on address ***********************************, ****************************

heres one number
424353113002568

I threw out the other two
Business Response
Date: 04/07/2025
Dear Consumer,
We have received approval to issue the payment for this rebate. Your new submission number is 125097131646104. Please allow up to 30 days to receive the payment.
Thank you,
********
Sr. Manager, Global Tier 1 Support
Customer Answer
Date: 04/11/2025
I am rejecting this response because:

I want all the rebates you rejected for false reasons. They were submitted on time with proper paperwork.
Detailed Status

Ineligible Submission
Submission Number

424353113002568
Submission Title

Save $2 on two (2) bottles of Sterling California wine 750ml
Submission Status:

Invalid
Offer Code

98172211
Rebate Amount

$0.00
Payment Method

Postcard Check
Offer Terms and Conditions
Detailed Status

Submission was received after offer expiration date
Submission Number

221123130646417
Submission Title

Save up to $9 on Multibrands
Submission Status:

Invalid
Offer Code

98167393
Rebate Amount

$0.00
Payment Method

Postcard Check
Offer Terms and Conditions
Business Response
Date: 04/11/2025
Dear Consumer,
I have researched your 2 submissions listed in your complaint and have found the following. For 424353113002568, our system shows payment was requested under *************** and the BBB was notified on 4/7/2025. Please allow up to 30 days to receive payment for this submission.
For 221123130646417 this rebate is from 2021 and our system shows this rebate had to be received by 4/14/2021 and we received it on 4/26/2021 thus it was deemed invalid correctly.
Thank you,
********
Sr. Manager, Global Tier 1 Support
Customer Answer
Date: 04/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.
Initial Complaint
Date:03/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Is it possible to advise me more on why I'm being denied 3 rebates under the offer WCM2072? The email I got says due to not being in a valid state for the offer. However when I look at the offer terms online I don't see anything about any states Listed. I did attach screencaps of the offer details below and again I don't see anything about any states that aren't allowed. Shouldn't these details be stated in offer so people don't waste time filling out the offer to be told they can't get it. Seems like a bait and switch to me. Also seems unfair for anyone not knowing their state doesn't count and they go out of there way to purchase these items to be told no you can't get this rebate information.I have included screencaps from the rebate information on the Inmar, Inc. Rebate center that shows nothing about any states being valid or not valid. Also I've attached the 3 store receipts and UPC'S from the Can's for the offers. can you please help me get my money ?Offer: Save $2.00 when you purchase any TWO (2) 19.2oz ca Offer Code: WCM2072 Submission#: ***************- submitted on 3/17/25 042 SUBMITTER IS NOT A RESIDENT OF VALID STATE Offer: Save $2.00 when you purchase any TWO (2) 19.2oz ca Offer Code: WCM2072 Submission#: *************** Submitted on 3/20/25 042 SUBMITTER IS NOT A RESIDENT OF VALID STATE Offer: Save $2.00 when you purchase any TWO (2) 19.2oz ca Offer Code: WCM2072 Submission#: *************** Submitted on 3/26/25 042 SUBMITTER IS NOT A RESIDENT OF VALID STATE
Business Response
Date: 04/01/2025
Dear Consumer,
The client has approved the payment on the 3 submissions mentioned. Please allow up to 30 days to receive these 3 payments. The new submission numbers are: ***************, ***************, and 125091140031571.
Thank you,
********
Sr. Manager, Global Tier 1 Support
Customer Answer
Date: 04/07/2025
I am rejecting this response because:

Hello that does sounds good if I get the payments however I still don't have the $6 paid to me yet. Also no ever answered why I was denied when the offer stated nothing about any states not being qualified for the offer. can you please expand on that

Business Response
Date: 04/14/2025
Dear Consumer,
I have received this update from operations: The consumer resides in a state that is not valid for the offer he/she submitted for. The client did not have the valid states listed within the terms and conditions. The consumer is being issued rebate payment for submissions (up to household limit of 3).
Thank you,
********
Sr. Manager, Global Tier 1 Support
Customer Answer
Date: 04/15/2025
I am rejecting this response because:

Thanks but the $6 payment hasn't been sent to me also still not clear what states are valid to submit for the rebate or not when I look at the offer details there is nothing that states anything about what states can and can not get this rebate can you advise were to find this information?

Business Response
Date: 04/17/2025
Dear Consumer,
Our system shows all three payments were sent on 4/17/2025 and cleared to ****** on 4/17/2025.
Thank you,
********
Sr. Manager, Global Tier 1 Support
Customer Answer
Date: 04/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

Thanks for the payment I did get that today. However still wish you would answer about the rules and what states are valid and not valid
Initial Complaint
Date:03/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 12, 2024, I sent in a rebate for 19 crimes wine to Inmar rebate center. I filled everything out properly and I sent in what documentation they asked for. After three months, they told me that my rebate was invalid with no other information given. I called them ******* times but didnt get more information. I was finally told that it was due to a high volume of rebates. What does that even mean? They received a lot of rebates for this particular item and They decided they dont want to stand behind their offer? They shouldnt be allowed to make that decision while representing 19 crimes company. They should have to stand behind an offer that I complied with to the letter. This seems like false advertising and It should be illegal. I did everything they asked for in the rebate, I Submitted it well within the timeframe they asked for. Every time I contacted them to find out the status of my rebate they said it was in process and never said there was an issue with it. Please look into this for me, and if you need more information or would like my help in prosecuting them, Id be more than happy to help. Thank you.
Business Response
Date: 03/18/2025
Dear Consumer,
We have received approval to issue the payment. The new submission number is 125077071409333. Please allow additional time to receive the payment.
Thank you,
********
Sr. Manager, Global Tier 1 Support
Initial Complaint
Date:03/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AGAIN, LIKE ALWAYS, WHEN I GO TO SUBMITT MY INMAR REBATE TO THIS SCAM OF A COMPANY IT ALWAYS GOES WITHOUT BEING PAID OUT. *************** & *************** NEVER GOT PAID OUT!!! HOW IS THE **** OF A COMPANY STILL ABLE TO BE IN BUSINESS? HOW HASENT THE ATHORTIES STEPPED IN??
Business Response
Date: 03/14/2025
Dear Consumer,
We sent an inquiry regarding the two submissions in your complaint and payment has been declined because: the consumer presented receipts that state "Duplicate Copy." The offer requires the original receipt (mailed or uploaded).
Thank you,
********
Sr. Manager, Global Tier 1 Support
Initial Complaint
Date:03/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I mailed 5 rebate requests with 5 separate receipts as instructed and they were all denied stating "register receipt was already used for offer"
Business Response
Date: 03/10/2025
Dear Consumer,
I have verified the receipts sent in are different for each rebate. I have requested the 4 other rebates that were denied. Please allow up to 30 days to receive the payment via checks.
Thank you,
********
Sr. Manager, Global Tier 1 Support
Initial Complaint
Date:03/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I mailed well over the 12 correctly submitted rebate forms on January 8, 2025. The postmark date to receive these by Inmar Rebate center was at least 2 weeks AFTER the end of the rebate as listed on each rebate form. I've received several messages stating that either 1) the rebates were received after the cutoff date, 2) the rebate submitted is a duplicate (which is a bold face lie as the coupons ONLY slide out of the register after you scan the items for payment), 3) the receipt was already used for offer which is another lie. We bought several bottles of the item in question during the holidays. I kept all of the receipts in an envelope. NONE of the receipts submitted are carbon copies or duplicates. I took the rebate envelopes to the post office myself to ensure that they were postmarked well before the cut-off date. This company is either ***** to NOT issue correctly submitted rebate requests OR there are a company full of incompetent workers. The ONLY way a receipt can be already used in my case is if more than one worker was working on my submissions. The only way the correct receipt by the company date would be too late would be that the person(s) handling the submissions threw out the envelop with the **** postmark stamp. I've been submitting various rebates for several years and I'm familiar with following instructions. I've attached copies of the emails from the company as well as some of the rebates submitted. I even go out of my way to type my return address in requested info to ensure that it is legible.
Business Response
Date: 03/10/2025
Dear Consumer,
Thank you for sending over the document showing the 8 submission numbers in question that were deemed invalid. I am not sure if some of these were mailed in the same envelope but some of the submission numbers have the same receipts on them. Here are my findings for each submission number.
***************- should have been paid. There were 3 receipts showing 2 bottles each for 6 bottles total. Receipts are dated as follows: 11/25/2025 total $19.57 at 8:44 am, 12/24/2024 total $30.76 at 8:14 am and 12/7/2024 total $20.57 at 9:02 am. Payment was requested under 125069141718709 for $18.00.
225042081216362- was processed correctly. This submission shows the same 3 receipts that were processed under *************** that payment was requested on.
225042081215471 - was processed correctly.   This submission shows the same 3 receipts that were processed under *************** that payment was requested on.
225041164651185 - was processed correctly. This submission shows the same 3 receipts that were processed under *************** that payment was requested on.
225032144051850 - should have been paid. There were 3 receipts showing 5 bottles total. Receipts are dated as follows: 12/10/2024 total $24.39 at 4:02 pm, 11/23/2024 total $71.73 at 8:34 am, and 11/11/2024 total $24.66 at 8:10 am. Payment has been requested under 125069142546398 for $15.00.
***************- should have been paid. There were 5 receipts showing a total of 10 bottles. Receipts are dated as follows: 11/9/2024 total $23.56 at 10:25 am, 11/3/2024 total $36.44 at 7:52 am, 11/8/2024 total $26.94 at 8:22 am, 12/27/2024 total $22.07 at 9:16 am and 11/10/2024 total $36.04 at 9:11 am. Payment has been requested under 125069143000319 for $30.00.
*************** - was processed correctly. This submission shows the same 5 receipts that were processed under *************** that payment was requested on.
225029165937204 - was processed correctly. This submission shows the same 5 receipts that were processed under *************** that payment was requested on.
If you need further assistance please call our office at ************** and one of our agents will be happy to assist you.
Thank you,
********
Sr. Manager, Global Tier 1 Support

Customer Answer
Date: 03/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. Still say that the company processed/scanned the same receipts twice as there is no way any of my submissions are duplicate receipts. They were just all purchased from the same vendor. However, I accept the response from the business.
Initial Complaint
Date:02/13/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased kahlua and absolute vanilla and needed rebate sent in w it being sent back twice w wrong address return to sender Should be getting $20 in refund
Business Response
Date: 02/14/2025
Dear Consumer,
The manufacturer put the incorrect mailing address on the rebate form. I was unable to open the attachments you sent to the BBB. Please email your copies that were returned to ***************************************************** ATTN: ********- Manager. Once those are received and validated we can issue payment.
Thank you,
Jennifer
Sr. Manager, Global Tier 1 Support
Customer Answer
Date: 02/25/2025
I am rejecting this response because:
From: ***** ****** <****************************>
Sent: Monday, February 24, 2025 5:26 PM
To: ******* **** <********************************************************************>
Subject: Re: Inmar Complaint 22939018

I am not closing it I sent the rebate off to other people that were in touch thru here
*****

Business Response
Date: 02/25/2025
Dear Consumer,
Our system shows we requested the payment under submission number 125045123809063 for the rebate in question. We also show that we responded to an email yesterday, 2/24/2025 concerning this payment. Please allow up to 30 days to receive the payment.
Thank you,
********
Sr. Manager, Global Tier 1 Support
Customer Answer
Date: 02/25/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Inmar, Inc. is NOT a BBB Accredited Business.