Business ProfileforMassage Envy Spa Winston Salem

Manager very unprofessional and rude. I signed a service contract in October 2023, in the contract it informed me the process of how to cancel my contract. I had completed my contract in May 2023, and did not want to continue with the service. I sent the email to cancel as the contract stated. I received an email from the manager *******************************, stating that I needed to come to the facility, to fill out the cancellation form. This would be my second contract with this this company and I followed the same cancellation process as stated in the signed contract. The signed contract stated nothing about a cancellation form. When I did had the time to visit the facility to sign the cancelation form, I was informed the new cancelation process was just put in placed a few months in 2024. There was no notification sent out about this new policy. Because of my work schedule I requested that they honor my signed contract on the cancellation, since I was not aware. If they had honored my email on June 10 2024, this would have stop the draft payment from my account. ******************************* would not honor their process in the contract. When he finally contacted me by phone he stated he been with them for 7 years and this was the policy. But I let him know that it's not in the contract. ***** states it was the policy now. With me cancelling my service I have 3 paid service that I did not use. I know I have 60 days to use them. Due to ***** refusing to honor their contract, I will not use this service again. I will not recommend anyone to this business.