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Find a Location

Flow Automotive Companies has 40 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Flow Automotive Companies

      500 W 5th St Suite 1700 Winston Salem, NC 27101-2778

      BBB Accredited Business
    • Flow Automotive Companies

      2565 Peters Creek Parkway Winston Salem, NC 27127-5657

      BBB Accredited Business
    • Flow Auto of Fayetteville

      4559 Raeford Rd Fayetteville, NC 28304-3284

      BBB Accredited Business
    • Flow Automotive Companies

      1290 Richmond Rd. Charlottesville, VA 22911-3500

    • Flow Automotive Companies

      1015 Folger Dr Statesville, NC 28625-6274

      BBB Accredited Business

    Business ProfileforFlow Automotive Companies

    New Car Dealers
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.64/5stars

    Average of 44 Customer Reviews

    Customer Complaints

    96 complaints closed in last 3 years

    40 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/1960

    Years in Business: 67

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Flow Automotive was founded in 1957 with one pre-owned automotive center in Winston-Salem, North Carolina. Over sixty years later, we have experienced tremendous growth and now have 45 locations throughout North Carolina and Virginia, representing more than 20 manufacturers. Flow Automotive also serves as a pillar in local communities through partnerships in numerous non-profit organizations.
     

    Products & Services

    Flow Automotive Companies operates car dealerships throughout North Carolina and Virginia, representing more than 20 vehicle manufacturers.

    Business Details

    This is a multi-location business.

    Find a Location

    Flow Automotive Companies has 40 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Flow Automotive Companies

        500 W 5th St Suite 1700 Winston Salem, NC 27101-2778

        BBB Accredited Business
      • Flow Automotive Companies

        2565 Peters Creek Parkway Winston Salem, NC 27127-5657

        BBB Accredited Business
      • Flow Auto of Fayetteville

        4559 Raeford Rd Fayetteville, NC 28304-3284

        BBB Accredited Business
      • Flow Automotive Companies

        1290 Richmond Rd. Charlottesville, VA 22911-3500

      • Flow Automotive Companies

        1015 Folger Dr Statesville, NC 28625-6274

        BBB Accredited Business
      Headquarters
      500 W 5th St Suite 1700, Winston Salem, NC 27101-2778
      BBB File Opened:
      1/1/1961
      Years in Business:
      67
      Business Started:
      1/1/1957
      Business Incorporated:
      4/5/2006
      Accredited Since:
      1/1/1960
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 0074304 for this business, issued by North Carolina Department of Transportation. The expiration date of this license is 5/31/2025.

      These agencies may include:

      North Carolina Department of Transportation

      3117 Mail Service Center

      Raleigh NC 27699

      (919) 861-3109

      Fax: (919) 7157000

      https://www.ncdot.gov/dmv/Pages/default.aspx

      BBB records show a license number of 0075532 for this business, issued by North Carolina Department of Transportation. The expiration date of this license is 12/31/2024.

      These agencies may include:

      North Carolina Department of Transportation

      3117 Mail Service Center

      Raleigh NC 27699

      (919) 861-3109

      Fax: (919) 7157000

      https://www.ncdot.gov/dmv/Pages/default.aspx

      BBB records show a license number of 0066130 for this business, issued by North Carolina Department of Transportation. The expiration date of this license is 4/30/2025.

      These agencies may include:

      North Carolina Department of Transportation

      3117 Mail Service Center

      Raleigh NC 27699

      (919) 861-3109

      Fax: (919) 7157000

      https://www.ncdot.gov/dmv/Pages/default.aspx

      BBB records show a license number of 0065980 for this business, issued by North Carolina Department of Transportation. The expiration date of this license is 10/31/2024.

      These agencies may include:

      North Carolina Department of Transportation

      3117 Mail Service Center

      Raleigh NC 27699

      (919) 861-3109

      Fax: (919) 7157000

      https://www.ncdot.gov/dmv/Pages/default.aspx

      BBB records show a license number of 0073880 for this business, issued by North Carolina Department of Transportation. The expiration date of this license is 10/31/2024.

      These agencies may include:

      North Carolina Department of Transportation

      3117 Mail Service Center

      Raleigh NC 27699

      (919) 861-3109

      Fax: (919) 7157000

      https://www.ncdot.gov/dmv/Pages/default.aspx

      BBB records show a license number of 0061871 for this business, issued by North Carolina Department of Transportation. The expiration date of this license is 9/30/2024.

      These agencies may include:

      North Carolina Department of Transportation

      3117 Mail Service Center

      Raleigh NC 27699

      (919) 861-3109

      Fax: (919) 7157000

      https://www.ncdot.gov/dmv/Pages/default.aspx

      BBB records show a license number of 0077821 for this business, issued by North Carolina Department of Transportation. The expiration date of this license is 8/31/2024.

      These agencies may include:

      North Carolina Department of Transportation

      3117 Mail Service Center

      Raleigh NC 27699

      (919) 861-3109

      Fax: (919) 7157000

      https://www.ncdot.gov/dmv/Pages/default.aspx

      BBB records show a license number of 0068758 for this business, issued by North Carolina Department of Transportation. The expiration date of this license is 1/31/2025.

      These agencies may include:

      North Carolina Department of Transportation

      3117 Mail Service Center

      Raleigh NC 27699

      (919) 861-3109

      Fax: (919) 7157000

      https://www.ncdot.gov/dmv/Pages/default.aspx

      BBB records show a license number of 0068076 for this business, issued by North Carolina Department of Transportation. The expiration date of this license is 4/30/2025.

      These agencies may include:

      North Carolina Department of Transportation

      3117 Mail Service Center

      Raleigh NC 27699

      (919) 861-3109

      Fax: (919) 7157000

      https://www.ncdot.gov/dmv/Pages/default.aspx

      BBB records show a license number of 0072789 for this business, issued by North Carolina Department of Transportation. The expiration date of this license is 5/31/2025.

      These agencies may include:

      North Carolina Department of Transportation

      3117 Mail Service Center

      Raleigh NC 27699

      (919) 861-3109

      Fax: (919) 7157000

      https://www.ncdot.gov/dmv/Pages/default.aspx

      BBB records show a license number of 0064321 for this business, issued by North Carolina Department of Transportation. The expiration date of this license is 3/31/2025.

      These agencies may include:

      North Carolina Department of Transportation

      3117 Mail Service Center

      Raleigh NC 27699

      (919) 861-3109

      Fax: (919) 7157000

      https://www.ncdot.gov/dmv/Pages/default.aspx

      BBB records show a license number of 0071036 for this business, issued by North Carolina Department of Transportation. The expiration date of this license is 12/31/2024.

      These agencies may include:

      North Carolina Department of Transportation

      3117 Mail Service Center

      Raleigh NC 27699

      (919) 861-3109

      Fax: (919) 7157000

      https://www.ncdot.gov/dmv/Pages/default.aspx

      BBB records show a license number of 0073422 for this business, issued by North Carolina Department of Transportation. The expiration date of this license is 4/30/2025.

      These agencies may include:

      North Carolina Department of Transportation

      3117 Mail Service Center

      Raleigh NC 27699

      (919) 861-3109

      Fax: (919) 7157000

      https://www.ncdot.gov/dmv/Pages/default.aspx

      BBB records show a license number of 0075743 for this business, issued by North Carolina Department of Transportation. The expiration date of this license is 3/31/2025.

      These agencies may include:

      North Carolina Department of Transportation

      3117 Mail Service Center

      Raleigh NC 27699

      (919) 861-3109

      Fax: (919) 7157000

      https://www.ncdot.gov/dmv/Pages/default.aspx

      BBB records show a license number of 0064508 for this business, issued by North Carolina Department of Transportation. The expiration date of this license is 2/28/2025.

      These agencies may include:

      North Carolina Department of Transportation

      3117 Mail Service Center

      Raleigh NC 27699

      (919) 861-3109

      Fax: (919) 7157000

      https://www.ncdot.gov/dmv/Pages/default.aspx

      BBB records show a license number of 0049802 for this business, issued by North Carolina Department of Transportation. The expiration date of this license is 1/31/2025.

      These agencies may include:

      North Carolina Department of Transportation

      3117 Mail Service Center

      Raleigh NC 27699

      (919) 861-3109

      Fax: (919) 7157000

      https://www.ncdot.gov/dmv/Pages/default.aspx

      BBB records show a license number of 0070407 for this business, issued by North Carolina Department of Transportation. The expiration date of this license is 1/31/2025.

      These agencies may include:

      North Carolina Department of Transportation

      3117 Mail Service Center

      Raleigh NC 27699

      (919) 861-3109

      Fax: (919) 7157000

      https://www.ncdot.gov/dmv/Pages/default.aspx

      BBB records show a license number of 0068076 for this business, issued by North Carolina Department of Transportation. The expiration date of this license is 4/30/2025.

      These agencies may include:

      North Carolina Department of Transportation

      3117 Mail Service Center

      Raleigh NC 27699

      (919) 861-3109

      Fax: (919) 7157000

      https://www.ncdot.gov/dmv/Pages/default.aspx

      BBB records show a license number of 0064321 for this business, issued by North Carolina Department of Transportation. The expiration date of this license is 3/31/2025.

      These agencies may include:

      North Carolina Department of Transportation

      3117 Mail Service Center

      Raleigh NC 27699

      (919) 861-3109

      Fax: (919) 7157000

      https://www.ncdot.gov/dmv/Pages/default.aspx

      BBB records show a license number of 0077834 for this business, issued by North Carolina Department of Transportation. The expiration date of this license is 8/31/2024.

      These agencies may include:

      North Carolina Department of Transportation

      3117 Mail Service Center

      Raleigh NC 27699

      (919) 861-3109

      Fax: (919) 7157000

      https://www.ncdot.gov/dmv/Pages/default.aspx

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Flow Nissan of Statesville
      • Flow Automotive Center of Winston-salem, LLC
      • Flow Audi
      • Flow Paint and Body Center
      • Flow Honda
      • Flow BMW
      • Flow MINI
      • Flow Automotive Center
      • Flow Acura
      • Flow Volkswagen
      • Flow Automotive Company, Inc.
      • Flow Motors of Burlington, LLC
      • Flow Motors
      • Flow GM Auto Center
      Business Management
      • Mr. Don Flow, Managing Member
      • Stu Drake
      Contact Information

      Principal

      • Mr. Don Flow, Managing Member
      Additional Contact Information

      Fax Numbers

      • (336) 760-7017
        Primary Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      96 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/16/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      My 2013 *** was operating perfectly, no issues, no warning codes and I took it to Flow BMW in ************* just to get an Oil Change. I drove my car home and the next day my car lost power and shut down. I had it towed back to the Dealership for a Diagnostic Test and that's were the major problems began with a major cost. I then had my car towed to another accredited Dealership. They did a Diagnostic Test and basically said, do to low or no oil, I needed a whole new motor. I made contact with the Service Manager, **** who was very rude, and showed no sympathy or empathy of what I was expressing to him. That this issue had to have come from the oil change. I later contacted the **************** and was connected to the General Manager of the Dealership. After not wanting to take the responsibility of my car do to what I felt was negligence from the technician (either not enough oil or didn't properly put the cap back on). I asked to see footage of the service. My husband and I meet with the General Manager ***** and Corporate Representative ****** to view the view after it took over 2 weeks to view. The video that was shown, never showed what took place in the Bay where the technician supposedly performed the Diagnostic Test. I explained that's the crucial part that I needed to view. I was told they didn't have that footage. After I explained this isn't showing any proof that the Technician didn't put oil back into my car to cover any negligence. I was told, that the key code showed that the Oil Level was O.k. I then asked if it was O.k., then why did I get a Warning that my Oil level and Oil pressure was low. After *****, the General Manager rudely told my husband and I we ONLY had 30 minutes to say what we had to say and ask any questions, we left the meeting to No Avail. They still refused to take responsibility to the damage of my Car after have spoke to the mechanic that did the Test at the other mechanic and noted the cause of damage
      Read More

      Customer Reviews

      44 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tom W

      1 star

      07/04/2024

      Had an appointment at asheville porsche the salesman **** was nice we were looking for a used 911 he brought the car around for a twst drive myself and my daughter took the car out he asked foe my keys for an appraisal my wife said she would wait. Soon as we left he leaves my wife standing out in the 90+ degree heat and took off with another customer. Got back he was with the other customer we felt as if he didn't care so we left never to return ro this dealership.

      Flow Automotive Companies Response

      07/08/2024

      Our Sales Manager left a voice message for the customer on 7/5/24 to discuss his concerns but our phone call has not been returned yet. We apologize for any inconvenience and we would like the opportunity to revisit the test drive. It is our understanding that the customer was planning to test drive two or three different vehicles but when the customer returned from the first test drive, he left.

      Local BBB

      BBB® of Central and Northwest North Carolina

      BBB Reports On

      BBB reports on known marketplace practices.

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