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Business Profile

Used Car Dealers

Webber Automotive LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/21/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Webber regarding the purchase and installation of a lift kit for my truck. I informed the person on the phone (Tanner) that I already had wheels and tires. I gave Tanner the specifics of my wheels and tires and he suggested a lift kit. The lift kit was ordered. On the day of installation I received a call from Webber explaining that the lift kit they had just installed would not work with my wheels and tires and I would need to go up one size. So I purchased wheels and tires from Webber one diameter size larger with the assurance from Webber they could sell my other wheels and tires. After 6 months of them not selling my wheels and tires I went to their location and asked for the wheels and tires back. Wanting to make their mistake right Jack, the service manager told me he would talk to the owner to see if they could buy the wheels and tires from me. I never heard anything from them so on June 1 I called and spoke to the owner (Keith). He asked me to provide him the receipt where I purchased the smaller diameter tires and if nothing else "he could work something out" to buy those from me. I emailed him a copy of the receipt within an hour of our conversation. No response. I emailed Keith a week later on June 8 to follow up. No response. I have repeatedly been told by this company that they are going to correct or help me with "their" mix up but continue to not help and now are just ignoring me.

    Business Response

    Date: 07/12/2022

    Hi we received your letter in the mail on 7-2-22, sorry for any inconvenience on a later response. 

    We are looking further into this matter and would like to request a little bit more detail from the customer. We received the receipt from where he purchased the original tires for $1552.00  but are unsure how much he actually resold them for. Is he able to provide us with a more exact number for how much he lost rather than an approximation.  We strive to provide excellent customer service and were willing to do whatever it took to help him sell the wheels and tires, but at the time he wasn't willing to split up the tires and wheels so we were unable to make a sale for him. We contacted him multiple times with buyers that were wanting just the tires, or just the wheels but he wasn't willing to do that. 

    Thank you for your time,

    Keith W*****

    Webber Automotive

    Customer Answer

    Date: 07/21/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

Webber Automotive LLC is NOT a BBB Accredited Business.

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