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Find a Location

CPC Pool Works, LLC has 1 locations, listed below.

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    Business ProfileforCPC Pool Works, LLC

    Pool Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/7/2024

    Years in Business: 6

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    As a family business, our #1 priority at CPC Pool Works is to make your family's backyard dreams come true!  We believe that not all investments are financial and one of the best investments is a backyard swimming pool and entertaining space. Regardless of your budget, scope, or need we aim to work with you to create a custom area for you to enjoy for years to come. Here at CPC Pool Works we tailor backyards to an individual and there is no pre-set package because we believe every person deserves a custom pool. We want to make sure this a seamless and enjoyable experience for each and every client.

    Business Details

    Location of This Business
    1021 Pearces Rd, Zebulon, NC 27597
    BBB File Opened:
    3/7/2023
    Years in Business:
    6
    Business Started:
    1/22/2018
    Business Incorporated:
    9/5/2018
    Accredited Since:
    3/7/2024
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Herbert Ian Battle, Owner
    Contact Information

    Principal

    • Ms. Dani Battle
    • Mr. Herbert Ian Battle, Owner
    • Mr. Bryan Arp, Business Development Manager

    Customer Contact

    • Ms. Dani Battle
    • Mr. Herbert Ian Battle, Owner
    • Mr. Bryan Arp, Business Development Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/07/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    ****************************, owner of CPC Pool Works, LLC, acted in a grossly unethical, reckless manner that put our home and family at significant risk. Beyond lying about his company/credentials, he failed to uphold his $50k labor contract to install our pool to code and according to the specs provided by the pool kit and Travertine paver suppliers. **************** lied about having his GC, had his representatives tamper with our permits, failed to supervise subcontractors, and knowingly misrepresented the *************** having fully inspected and signed off on our pool and given us the OK to swim safely. We now have 6-figures invested in our pool project and nearly a full year later we are not to code, and the entire pool deck is unlevel and unsafe because the Travertine was installed without a proper base. **************** promised a full repair or equivalent compensation for his shoddy Travertine install on July 20, 2022. Shortly thereafter, we received a letter of representation from his attorney, *********************, and neither he nor his attorney have responded ever since. We hired pool industry expert, ***********************, to do a full review of the pool/install and her complete report is attached.In an effort to warn others, we also posted a negative review on ****** and his CPC Pool Works ******** page and friends posted a bunch of fake reviews about how great he is. BUYER BEWARE, **************** does not conduct business in an ethical manner.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lowell J

    5 stars

    01/26/2024

    *** and his team at CPC pool works are our favorite people to work well with! They built our pool custom to our vision! They provide profession renderings so you can your proposed project before you even sign their contracts. They are transparent and most importantly informative and our questions or concerns were always addressed promptly.

    Local BBB

    BBB of Eastern Carolinas

    BBB Reports On

    BBB reports on known marketplace practices.

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