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Business Profile

Hotels

AmericInn Lodge & Suites of Bismarck

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I got a phone call from a friend saying he just got out of a s***** situation and was walking down the side of the road. I picked him up and took him to ******* so he could get some things and stopped at americinn to try to get him a room. I worked there for over a year so I knew there policy's pretty well and knew they accepted prepaid debit cards. I went in and instead of trying to pay for a room under my name, saying it was just gonna be me I told the truth. I told her the circumstance and that I was just trying to help a friend and get him a room. I told her it would be 1 person until his girlfriend got to town to pick him up and take him home. She proceeded to tell me that we looked sketchy. I asked her how? She said nothing. I said I have my ID My company credit card I can't use for this, and my debit. Card to prove I am who I say I am. She told me she didn't care she wasn't renting to us. I told her that I used to work here and I would like to speak to the Manager. She used to love me and told me if I ever need anything to call her. When I asked for her she told me I could come back at 11. I felt very judged obviously. It was a horrible experience. I didn't want to lie and sneak them in under my name I was trying to be honest but I guess our situation made her uncomfortable. I don't know if it had to do with the fact I had sweats and a Tshirt on but I haven't been feeling well. She took it upon herself to judge me based on my looks the moment I walked in the door. I was just trying to help this person and it back fired. Luckily his girlfriend met us in the ******* parking lot 4 hours later. (I was closer to him that's why I picked him up instead of her, so he was safe.) And he's now safe. I just need help from my community what do I do. Do I leave it be do I file a report what would you do?

AmericInn Lodge & Suites of Bismarck is NOT a BBB Accredited Business.

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