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Business Profile

Hotels

Bismarck Hotel & Conference Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/25/24-2/26/24 I rented a room for the weekend to celebrate my daughter Graduation we were just there to use the pool area basically. (we live in town) The room was of not good quality but we did not complain. After checking out almost a week later a charge shows up on my brothers card, for the amount of $100. I contacted them I was told but the front desk clerk that two days later the housekeeping department reported towels were destroyed. This took about two more days to get the pictures. I have talked with housekeeping the general manager and the manager I believe the picture that was sent was not from my room nor did it have single pool towel in the picture. The towels that were shown look like cleaning towels and way to many for a family of four to use. I was told they would get back to me but they refuse to contact me. I spent way to much money to not even gotten my monies worth. I didn't even let my kids swim due to the pool guy wouldn't stay away or stop looking at my girls. I don't appreciate the fact that the hotel did not contact me to let me know what was going on no email no text no call. Yet they just take my money because they wanted to because they could.

    Business Response

    Date: 06/17/2024

    The guest held a party in their room. They stained several linens and towels. The guest had been contacted and given many reasons as to why we kept the incidental deposit. In the end, we refunded this guest which she was informed of immediately. This situations should be resolved by now based on the last conversation with the guest.

     

    Best regards, Bismarck Hotel and Conference Center

Bismarck Hotel & Conference Center is NOT a BBB Accredited Business.

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