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Business Profile

Loans

Advance.Cash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in a financial bind and reluctantly applied for a loan. When I was approved, this company NEVER explained how much the APR was, NEVER explained I'd be paying almost $6k for an $1800 loan, and NEVER explained the terms and conditions to me. I thought I was about done paying this loan back but when I called for a payoff quote, I was told I still owed $3K. When I asked how this was possible, the person on the other end of the line got extremely rude and disrespectful to **** am unsure how this company can get away with being allowed to rob people blind. I put a stop payment on my bank account and have contacted a lawyer. I have no problem paying off the loan amount with interest. However, I was never told the interest rate would be well over 400% and that I would be charged a daily fee of $18. I would like a reasonable settlement amount offered to me which includes a reasonable interest rate and the daily charge of $18 stopped immediately.

    Business Response

    Date: 10/31/2023

    Tell us why here...

    I am writing on behalf of Advance.Cash in regard to your recent complaint with the Better Business Bureau. We strive to assist our customers with their short-term loan needs. While providing service we are disappointed to hear that you are dissatisfied with your experience with us. 

    Customer Answer

    Date: 10/31/2023

     I am rejecting this response because:
    In none of the discussions I had with service reps when applying for this loan did anyone specify any of this information to me. I want this matter resolved. Again, stop the daily fee, and make an offer to settle for a reasonable amount. 

  • Initial Complaint

    Date:09/11/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted advance.cash about setting up a payment plan or arrangement I was able to make a payment. I made a payment on 8/28 on 8/31 I asked for a payment to be deferred for 9/7. I had planned to resume payments on 9/14 but this past weekend I had an unexpected expense which put me in a tight spot. I Sent an email last night on 9/10 I received a response this morning. To call the number to assist with the request I called and spoke with an agent named *** and she told me that she cannot do a payment plan and if I were to revoke ach I wont be able to borrow again in the future. I called back and spoke to another agent who told me that I cannot do a payment plan because the account is in good standing and I had a deferral. Im not asking for another referral Im asking for a payment plan. Or arrangement I cannot continue to pay $141.99 every week this will cause my bank account to overdraft. And to be told that I cannot borrow again if I turn off ACH is ridiculous. I was a good customer previously in the past. I want a settlement to close this account. I am not happy

    Business Response

    Date: 09/12/2023

    Re: BBB Complaint ID ********
    Dear ***************************, 

     We apologize for any inconveniences this experience has caused. After further review of the account, we can confirm a new payment plan has been made. 

    Customer Answer

    Date: 09/12/2023

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Advance.Cash is NOT a BBB Accredited Business.

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