Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the rush at the moment of my wife getting stuck at the airport due to customs delay, I logged on to United website and somehow a fish me to this number. They charged me $300 for a change fee and when I realized I got scammed I contacted United and then said it would have been a free standby. This is a fraudulent company

  Business Response

  Date: 04/24/2025

  Hi Team,  
  
  Thank you for reaching out to us regarding this matter.  
  
  After reviewing your case, wed like to confirm that there were no charges processed from our end related to the $300 fee you mentioned. To address this issue, we kindly recommend reaching out to your bank or payment provider directly. They will be able to assist you in disputing any unauthorized transactions and guide you through their resolution process.  
  
  
  Thank you for your understanding.  
  

• Initial Complaint

  Date:03/10/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/8/2025, I was under the impression that I was contacting *************** using my phone, to confirm seat assignment and inadvertently was connected with Air Ticket/Fargo, some sort of pop up on my phone - They never identified themselves as a third party agency," thank you for contacting reservations", although when asked if I was actually speaking with United, they simply said "we do this for all major airlines", so I assumed it was a general reservation company for United. We were going over seat requests for two passengers flying together and was advised that the initial seats we wanted were economy plus and going to be an additional $700+. Economy was an additional $200 per person, round trip, when in actuality, the seats were to be included with our United Ticket price (would they not have seen this, if they are a reputable agency?) Additionally, my name on the booking was not correct and they said they could assist to change for an additional $100.00 ($500 total, including the $200.00 per traveler for seat assignment). They advised that the name had been changed, although when I checked today, 3/9/2025, it was not correct and had ********* ******* BentleyWhitmore. Rather than deal with the agency again, I determined best to contact United directly from their website and the name was changed without an additional fee. I believe the company misrepresented themselves and expect a full refund, due to the issues at hand. They need to be more forthright when speaking to someone that already has a flight directly with an airline. I expect to be informed if there are any issues with the seat assignments that were made during this transaction and that they remain valid. I also never received a copy of the "contract" that I felt odd I needed to sign, nor a receipt for the transaction.

  Business Response

  Date: 03/20/2025

  Thank you for reaching out and sharing your concerns regarding your recent interaction with our agency. We sincerely apologize for any misunderstanding or inconvenience you experienced.
  We would like to clarify that our company operates as a third-party travel agency. We regret any confusion that may have arisen. Upon reviewing your case, we confirm that the refund for the charges has already been processed. We apologize if there was any miscommunication regarding the process, and we appreciate your patience in this matter.
  Thank you 

   

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online to the *************** website to purchase two round-trip tickets from ******* to ******. At some point I was unknowingly diverted to a web site I later learned was an alleged travel agency called Air Tickets. I spoke with an agent there, but he never identified the company that he worked for. He quoted me a cost of $1,138.92 for two standard fare tickets, outbound ******* to ****** on *************** with a return on ***************. I provided my *********** ********** to complete the purchase. After several minutes the agent returned to the phone and advised me that He had split the $1,138.92 into two transactions: $506.62 and $632.30 They were having computer problems and he was only able to enter the first amount He needed another credit card from me to complete the transaction.I provided him with our **** card number. The following day we decided not to make the trip and I called the airlines to cancel the flights. This is when I discovered that the Mastercard had been charged $539.22 by United and $506.22 by Alaska. Both airlines promptly credited/refunded those amounts. I also discovered that Air Tickets had charged an additional $309.32 on our Mastercard (which they have since promised to refund) and $632.30 on the **** card. Thus, we were charged $941.62 beyond the cost of the tickets by Air Tickets, apparently as some sort of service charge, which was not disclosed and for which no service was actually performed.I never intended to do business with this company and I feel strongly that Air Tickets somehow diverted me to their site and tricked me into paying exorbitant and illusory service fees for a service I did not need. I am requesting a refund of the $941.62 and would ask that steps be taken to prevent this unscrupulous business from targeting seniors such as myself with these deceptive practices.

  Business Response

  Date: 02/12/2025

  Dear *****,
  We acknowledge receipt of the complaint submitted by **** ******* ******** regarding their recent experience with our company. We appreciate the opportunity to address this matter and work toward a resolution.
  First and foremost, we regret any confusion or frustration that **** ******* ******** may have experienced. Our goal is always to provide clear and transparent service, and we take customer concerns very seriously.
  Upon reviewing the situation, it appears that the customer may have been inadvertently redirected to our booking platform while searching for airline tickets. While we do charge service fees for booking assistance, we understand there may have been a misunderstanding regarding these charges. We would like to work directly with the customer to clarify the situation and determine a fair resolution.
  We have made multiple attempts to contact **** ******* ******** via phone to discuss this matter further; however, we have been unable to reach them. We kindly request that they contact us at their earliest convenience at ************* or via email at ********************************************************** When reaching out, they may ask to be connected with Supervisor **** so we can address their concerns and work toward a satisfactory resolution.
  Additionally, we are committed to ensuring that all of our customers fully understand the fees associated with our services. We will be reviewing our policies and communication practices to improve transparency and prevent similar concerns in the future.
  We appreciate the BBBs assistance in facilitating communication between us and **** ******* ********* We remain committed to resolving this matter as quickly and amicably as possible.
  Sincerely,
  Dev
  
  

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 27, 2024, I called *************** to ask general questions about my husband's flights for August 30 and September 2. After answering my questions, "***** *****", the agent I had been speaking to at *************** called me back to offer me a "promotion" they were having that day to upgrade the flights to 1st class. I said no to the $989, so he offered $489 with a full refund of the $200 I had already paid to reserve his seats. He sent an email with a form I had to download and sign, then he charged me twice. One charge of $251 shows in my bank statement as ********** and $242 shows up as AIR TICKET ************ ND. I called the number in the email that the agent had sent me and my bank and *************** to find out what this meant and discovered the 2nd charge is fraudulent.

  Business Response

  Date: 09/22/2024

  Hi Team,
  The refund was already initiated on September 16th, 2024. Please close the complaint.
  Thanks

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted ************** on August 12, 2024 when I found out that a seat would not be assigned to me until I got to the gate. I found that unusual so I made this call thinking I was speaking with someone from *****. Because I needed to be on flight HB18US and was told I might not have a seat and would possibly have to wait for another flight, I was told I could get a seat for $75.00. This was for a direct flight to **********, **. Coming home I needed to change planes in ******* and was charged $150.00 for window seats (27A and 29F). It ended up that those seats were not acknowledged, and I was given two aisle seats. I later found out that Fargo Travel intercepted my call and I spoke with agent ***********************. I feel this transaction was deceitful and would like a refund.

  Business Response

  Date: 08/21/2024

  Hi,
  
  We have initiated the refund, and it should be reflected in the customers account within the next 3-5 business days.
  
  Thanks

  Customer Answer

  Date: 08/30/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you for your assistance in this situation.

                                           *****************************
  

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A contract pilot at the company that I work at needed to cancel an airline ticket purchased through Southwest Airline. He googled "Southwest Airline" and one of the first links that came up was this company's website showing Southwest Airline in the title of the webpage. When he called the company. They made it sound like they were the airline and that they could cancel the airline ticket, but it would cost $200. Because the pilot at our company thought that he was speaking with Southwest Airline support, he agreed to their terms, thinking that this was the standard procedure with the airline. Because they spoke as if they represented the airline over the phone, they were being deceitful. If it was actually Southwest Airline on the phone, it would have been a matter of reading the ticket number to the representative and requesting they cancel and refund the ticket. There is no fee involved, and it is a very simple process. He instead was charged $200 for a simple phone call.

  Business Response

  Date: 03/21/2024

  Hello,
  Thank you for contacting us regarding this matter.
  After investigating the case, we have initiated the refund to resolve the complaint. It should reflect in the consumer's account within the next 5-7 business days.
  Thanks,
  ****

  Customer Answer

  Date: 03/25/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:02/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/8/2024, I telephoned a company calling itself "Air Ticket/Fargo Travel/Airline Help Desk" at **************. Fargo fraudulently misrepresented itself as ***** Airlines. I contacted Fargo (believing it to be ***** Air) for help cancelling 3 flights I had made months prior. I was newly-diagnosed with a serious disease and had to undergo extended medical treatment.I told *********************, in truth an "agent" for Fargo masquerading as a legitimate ***** representative, the confidential ***** flight confirmation numbers and passenger names for my party's flights. Using that information, **** quickly penetrated the ***** website and said yes, he could cancel the flights for me, but it would involve a penalty of $150 per person x 3 = $450. (We later learned that the actual cancellation process requires just a few clicks once inside delta.com, and that I could have just as easily done the same myself.) Believing ************ to be an actual representative of *****, I paid him the $450 fee using the same credit card I had used to pay for the flights in September, 2023. I thought it reasonable that ***** would charge a cancellation fee because such a practice is not uncommon for "economy" seats. Later that day, I followed up with *****, this time by calling the airline using its true, actual phone number. A ***** agent confirmed the flights had been cancelled a few hours earlier. In that conversation I discovered ***** had refunded 100% of the ticket price, and that NO PENALTY WAS CHARGED. The ***** agent said the company does not bill its customers, it does not do business that way--it deducts penalties, if any, from refund amounts.Fargo Travel has, on numerous occasions, similarly misrepresented itself and its association with *****. For evidence, see **************************** Fargo will not refund any of the $450 it stole from me. Fargo alleges I agreed to the $450 charge, which I did. But I DID NOT AGREE to being swindled by Fargo as it pretended to be *****.

  Business Response

  Date: 03/11/2024

  We apologize for the misunderstanding. We reviewed the case and we never claimed to be the travel agency. We also confirmed that we clearly explained the charges to you. However, in order to resolve this issue, we have initiated a refund since you are not satisfied with our services. The refund should reflect in your account within the next 5 to 7 business days.

   

  Thank you

  Fargo Travel Agency

• Initial Complaint

  Date:02/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was calling ********* Airlines to cancel a reservation and return the points I used to our account. I was charged $198. On calling ********* Airlines today to make a new reservation. I asked why I had been charged $198 to return the points and I was told that the airline does not charge for that. I was told that I had apparently called the wrong number and was the subject of a fraudulent charge.

  Business Response

  Date: 03/08/2024

  We have investigated this case and acknowledged that we provided services to the customer. To resolve this dispute, we would like to initiate a refund. However, to proceed with the refund, we require the passengers address to send a cheque 

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to change a return flight with ****** because the date of a funeral for my mother in law had changed. I thought I was speaking to ****** Airlines. Turns out it is some bogus travel agency that lied about the changes I was going to get and charged my card about ********************************************************************************************************************* a few hours the seats would be updated to reflect the seats I requested. I asked why it would take that long and they said I wouldnt get the seat update until I responded I confirm to the dummy email they sent. I Asked why the seats were wrong and he told me it was policy that he couldnt update the seats without that response from me. The email said ****** in the metadata so I believed him. Now we have to deal with united and possibly pay even more to get my husband the seat he needs. I will not upload anything to be shared with this business as when I called them again and asked for the business name they wouldnt give it at first and then reluctantly gave me a different name. I do not trust this business so I wont upload information to be shared with the business but I will provide anything directly to BBB.

  Business Response

  Date: 03/08/2024

  We have investigated the case and found that we do not have any passenger with the name "****************************." However, we acknowledge receiving two calls from the passenger. The passenger assumed she had done business with us, but we clearly explained that she needed to connect with the airline. We provided our company details upon her request. We have not charged anything to the passenger and are willing to cooperate further to resolve the issue if the customer has any additional details to share. 

  Thank you
  Fargo Travel Agency

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My flight was delayed and airport was all but closed due to a fatal accident. I called delta airlines and believed that was who I was talking to but it was Fargo and I was charged $472.65 for a fare the next day when delta airlines told me flight changes within 3 days was no charge. I can not believe I was scammed. I feel so betrayed.

  Business Response

  Date: 12/04/2023

  We want to inform you that we have spoken to the client and resolved the complaint to their satisfaction. Please be assured that we are committed to providing the highest level of service and ensuring that our clients are satisfied with their experiences.
  
  If you have any further questions or concerns, please feel free to reach out to us

   

  Thank you 

  ****