Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a $65 fee for a 'No Show' when I actually did show up to my appointment. The provider was unavailable to see me even when I had been waiting 25 minutes after my scheduled appointment time because they extended another clients session over mine. Due to another appointment I had to attend to, I had told the receptionist due to the mismanagement of time by the provider, I cannot wait any longer for my session as it will overlap my next appointment, so I had to leave. So a few days later there is a $65 balance on my account for a 'No Show' that I believe is unacceptable.

  Business Response

  Date: 11/28/2023

  This customer is greatly exaggerating.

  First of all I do not have a receptionist in my office, My receptionist works off site (always). He did not call the office number and inform her that he was leaving.  

  I was 10-15 minutes behind schedule which is not unreasonable for any medical providers office on days where a previous appointment ran long due to a mental health crises. Patient was not in office when the door was opened 10-12 minutes after scheduled appointment time. Was offered a follow up appointment when he did contact the office after receiving a notice of no show billing. Patient refused to come back due to being made to wait 10-12 minutes in a medical providers office. The chose not to waive the no show fee due to the patient terminating services and the lost income as services would have been rendered had the patient remained in the lobby. 

  Customer Answer

  Date: 11/28/2023

  
  Complaint: ********
  
  I am rejecting this response because: This provider and company is lying. There is an old lady with red hair that sits on site for reception and billing, she is the one I talked to when I left. The owner and provider has terrible business ethics and is just out for money from people regardless if they get the help they need. That $65 won't be paid and not shit they can do about it.
  
  Sincerely,
  
  Chase Gibson