Complaints

• Initial Complaint

  04/19/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  see Attached document

  Business response

  05/05/2023

  Customer's vehicle was towed into ********* ***** ***** on 1/18/2023.  We were told that the vehicle has blue fluid coming out of the injectors and was having trouble getting the vehicle to run.   The vehicle was missing several of the top items of the engine compartments, such as air filter housing and miscellaneous items, that lead us to believe someone had been working on the vehicle and gave up, thus towing it to us.   The customer later let us know he believed there was blue gas due to 2-cycle gas/oil possibly being put into the fuel tank, which we did not find evidence of when we performed our diagnosis.   Our technician found a low fuel pressure issue causing the poor starting/idling issues, so we let him know our findings as that was where we needed to start.   Upon further inspection, we found several repairs also needed and shared with the customer and he approved those items.    The tough situation here, is that after repairs were completed and the vehicle was road worthy to take on a few test drives and heat cycles, the engine has a light noise from the front area.   We recommended to replace internal timing components, which he has yet to authorize.  The vehicle currently sits at our ***** location o* ***** *** *****.

   

  Our technician graduated from the Universal Technical Institute in June of 2007 with a degree in General Automotive and Secondary degree as certified ************.  He is also ***** certified and has been a ***** technician since 2020.  

• Initial Complaint

  03/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a brand new ******** 6 months ago. Already have rear paneling coming loose as well as roof paneling. The car is also infested with stink bugs with the only solution from the dealership is to bug bomb the car. Doing so would kill the bugs but eventually make the car stink or running the risk of not killing all the bugs and still being infested. Dealership wanting to give us trade in value of $*** less than what we pay for the vehicle 6 months ago

  Business response

  03/10/2023

  This issue is getting resolved with the customer.

  Customer response

  03/11/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  I’m not sure I would say it’s getting resolved, they are going forward with “bug bombing “ our vehicle might kill some of the bugs in our car but now they are going to die in our car and eventually stink. I have talked to local pest control company’s and have been told it will not fix the problem. ** **** * **** *** **** *** all we ask for is a brand new vehicle like what we paid for in the beginning that has no bugs in it. Woodhouse has been terrible to work with, all they are after is taking people for their money. Wouldn’t ever recommend them to anyone 
  Sincerely,
  
  Tyler *****

  Business response

  03/18/2023

  The customer has traded the vehicle in and has a different vehicle so all should be resolved.

• Initial Complaint

  07/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a 2016 Ford ************** from Blair NE Woodhouse, and during the sale their salesman Tyler ***** assured my husband and I that this vehicle would be mechanically checked out & detailed because it was just traded in. He ASSURED us that there would not be any "surprises" with this vehicle because I had said to him "the last vehicle we bought the salesman was not forthcoming with several things that were not right with the vehicle we had purchased, so I DIDN'T want that to happen again!! So Tyler said "oh no we wouldn't do that!!" WRONG, they did!! We got the vehicle July 7th, I drove it only a short time & kept hearing a terrible noise in the motor area of the vehicle & then when I would back it up it jerked randomly like I was hitting something. So obviously we checked it out~ it had 2 holes in the transfer case & we took it to ************* in ************, & Thank GOD we had a Warranty on it.....but I am madder than hops about Woodhouse's deception about this problem that THEY knew about & covered up....that's fraud~ they knew about it & pawned it off so they wouldn't have to go through the thousands of dollars to FIX it!!! I had no vehicle while we had it in the repair shop!! RIGHT after we bought it!!!! It's fixed now & thank goodness for ************* where they did the RIGHT thing by us. I want Woodhouse held accountable for what they did to me~. $********* is what I paid them & they ***************. That's not right in my book!! 8

  Business response

  08/22/2022

  Business Response /* (1000, 5, 2022/07/29) */ First and foremost, we apologize that the customer incurred mechanical issues with her 2016 Ford ********. According to our internal records from our service department, the vehicle she purchased had a safety and mechanical inspection performed on it on June 6, 2022 at 57,414 miles with no know mechanical or safety defects. We did change the oil, rotate the tires and replaced all of the wiper blades. Our records indicate the customer purchased the vehicle on June 07,2022. According to the vehicle warranty history report, it shows the vehicle was in for service at ************* in **************** on July 18, 2022 with 58,348 miles on the vehicles with "a blown up PTU that had a hole in it and grease thrown all over." This service occurred 41 day after purchase from Woodhouse and 934 miles after our vehicle inspection. An event of this nature would have been noticed fairly immediate after occurrence. This failure could not have occurred over a long period of time with oil leaking out of the PTU. The part in question would have had a total failure well before the customer could have put over 900 miles on the unit. Thankfully, the customer bought an extended warranty that covered the unfortunate repair of this vehicle. Consumer Response /* (3000, 7, 2022/08/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, I noticed the suspicious noise & that the vehicle was not running right immediately after we got the vehicle, it was not no 900 miles later after they sold the vehicle. And the jerking randomly like I was hitting something while backing up was also part of the transfer case issue. It was not on me that the vehicle (2016 Ford **************) was not functioning properly right after it was sold to me, I believe that IF the mechanic at Woodhouse did do a check of the vehicle they sprayed anti seize under the vehicle & "covered up" the problem long enough to get it sold. Not right. I feel like I was deceived. The fact that we did get a Warranty does not change how I feel about what happened to us with this vehicle. Had I not insisted on getting it in to be checked at ************* in *******, there would have been worse damage & who knows when I would've had it back from the Shop. I'm upset that when I paid over $********* for this vehicle that it was not running right from the start!! Now I don't trust Woodhouse. I know they are claiming that they're not responsible for the hassle I had to go through, I disagree. They knew about the problem & covered it up so it wouldn't be their problem to fix. Instead it was up to me to get it repaired right after I bought it!! And by the way, that vehicle was advertised with a mileage of 51,396. When we went to look at it, the mileage was way higher, how did it get 6,018 miles put on it when we thought we were getting a vehicle with only 51,396 miles on it? I don't think Woodhouse cares to make things right, they would rather deny there was a problem with their vehicle & not take responsibility for it. I'm disappointed in how they are claiming this isn't their fault. It is not good business to treat customers this way. Business Response /* (4000, 9, 2022/08/02) */ Woodhouse can't anticipate future vehicle failures prior to them happening, we can only do pre-sale inspections to repair what we observe during the inspection. In this case, we didn't observe any issues with the transfer case at the time of inspection. Again, we apologize for your vehicle failure and the time you spent during the repair process. If Woodhouse were to "make things right" what would your recommendation be?

• Initial Complaint

  03/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I got a vehicle there and was charged more than sticker price without being told.

  Business response

  04/01/2022

  Business Response /* (1000, 5, 2022/03/03) */ This truck had an MSRP of $****** and was sold to the customer for $******. We have a hand written agreement signed by the customer for "unpaid cash balance due on delivery" for $****** plus a trade payoff of $********* and a license fee of $** which exactly equals the amount due on the computer generated buyer's order signed by the customer.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩