Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On May 15, 2024, I purchased a 2018 Land Rover Evoque from Island Auto, located at 1407 W 2nd Street, Grand Island, Nebraska. On June 9, 2024, the vehicle kept excellerating and deexcellerating. I took it to my mechanic, Auto Connection, on Monday, June 10, 2024, only to find out that the turbo electronics is bad and antifreeze was everywhere inside the hood. The repairs for this will be $8000. I feel, since I have owned the car less than a month, the dealership should be responsible for the entire cost of repairs or at least half of the cost of repairs.Customer response
06/28/2024
I spoke with the owner of Island Auto, *****, and he has agreed to pay $2000 towards the repair costs for the 2018 Range Rover Evoque.
Thank you,
***** ******Initial Complaint
11/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On October 13, 2023 I purchased a vehicle from Island Auto, LLC. By the time we got home we realized the transmission was bad. I called the dealership and told them the issue. We took the vehicle back on Monday, October 16th. The dealership has had little to no communication with us about getting the vehicle fixed. It has been 3 weeks almost that I have been without a car.Customer response
11/02/2023
I feel I have been lied to from the start of this vehicle purchase and everyday since then. I have read the Facebook reviews for Island Auto and very much regret purchasing a vehicle from them. As a customer I feel I should be treated better and I will not recommend this place to anyone.
Business response
01/10/2024
We told the consumer to drop off her vehicle at our mechanic and we never heard back from the consumer. The mechanic informed us that the shift switch needed replaced and they took care of it. In reference to the transmission, we requested the consumer provide us with a diagnostic from a mechanic but never received a diagnostic from the consumer.
Initial Complaint
04/06/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
in may 2021 I purchased a 2000 ******************** from grand island auto. Long story short, it was driven very little due to being busy with work and kids and I finally got it into a shop to look at and it has major frame damage (twisted) and rotting frame. I knew about some of the rot but part of the deal in buying it was that was repaired. It wasn't. Also has major leaks in transmission and engine casing. When I was in the purchasing process the seller, Sergio, said the only frame damage was a little bit of rust and that was paid for with repairs, but the issues are much bigger than that with the twisted frame and rotting. It was sold with a clean title but I don't understand how it can be clean with major frame damage that I was not aware of or told upfront about.Business response
05/04/2022
Business Response /* (1000, 10, 2022/04/26) */ Contact Name and Title: Frank ****** Contact Phone: ************ Contact Email: ********************** Vehicle is over 20 years old, Customer inspected it prior to making purchase. It took customer over a year to file anything. Customers are given time to inspect vehicles before and As-Is Form was signed by customer. Consumer Response /* (2000, 12, 2022/04/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Not worth it
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.