Business ProfileforGretna Small Engine

This has been going on so long, I may have the dates a bit off. They only reason I'm now sending this is I was giving them the benefit of time to resolve this issue. Approximately early spring 2020 I left my ***** mower with Gretna Small Engine (GSE) because the left rear wheel axle broke. They communicated they had to order parts. A few months passed & there was pretty good communication back & forth...last discussion was the delay was due to the pandemic & supply chain issues, it would take months for the repairs. I said OK, I will borrow my neighbors mower. I never heard another thing till I started calling again late last year & early this year as I no longer wanted the hassle of borrowing a mower. In Jan I called on a Saturday & the gentleman was very helpful. He said wow can't believe this isn't fixed yet...shouldn't be a problem...I will call you around Wed with an update. I waited a week past that Wed & called again. The gentleman who answered said let me look into this, I'll let you know. Another 3 to 4 weeks I called again...GSE said they would call me with an update, I gave them 3 phone numbers and an email address....nothing. So about 2 weeks later I called again. Was told part no longer available and can't fix my mower!! and "We have some trade ins they would get for me...let me look into that and I will call you". This last conversation was over a month ago. I contacted ***** directly to file a complaint and described my issue. ***** said they may have the parts or the facility possibly could take this part simply from another like mower. I think GSE somehow no longer has my mower since they don't return my calls or call me back. Want future customers to beware before using this service from GSE. On a positive note I had used them a couple times in the past & it was great...work was done in a timely manner & they communicated well....NO longer. I'm not contacting them any more it's too frustrating. Thank you for your help.