Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  /02/2024 Complaint Type: Service or Repair Issues Status: ResolvedMore info My Computer is NOT stable and it will not stay running for me to do anything. It constantly restarts it gives so many blue screens im still unable to use my audio card due to an issue with this PC ive called numerous times about the Sound card issue and touch screen issues. **** says its a motherboard issue. Xotic says its a software issue. I just want a computer that works and doesnt constantly boot. I've tried factory restoring. automatic repair. nothing is working properly. I'll even pay the difference for a touch screen model to be added to my PC. i just want a computer that works properly thats all.

  

  Business Response

  Date: 02/14/2025

  We appreciate you reaching out regarding your concerns. However, after reviewing our records, we do not have any customer under your name or email address. It’s possible you may have mistaken us for another company.
  If you did purchase your system from XOTIC PC, please don’t hesitate to contact us directly so we can assist you. We’re always happy to help and ensure you have the best possible experience with your system.
  You can reach our support team at *******************

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $980.10 for a product I never received. They claim it was "only10%" when the total order was only $6800.96, of which 10% is $680.01 not $980.10. During the entire process I was never informed that I should have or would have been charged over $1200 to return a product I never received. From their website: How do FREE Returns work? Any returns for store credit or warranty within 30 days of shipment are covered for FREE Returns. You can return the item for any reason for up to 30 days after shipment. What can I return? You can return any item within 30 days of shipment.

  

  Business Response

  Date: 01/29/2025

  Thank you for reaching out regarding your refund concerns. We understand how frustrating this situation can be, and we appreciate the opportunity to clarify.

  
  The restocking fee was applied because your order was for a custom-built system, which required time and labor to complete before cancellation. As outlined in our policy, custom orders that are canceled after completion but before shipment are subject to a 20% restocking fee to cover labor and materials used in the build process. However, in this case, half of the restocking fee was waived as a courtesy, reducing the amount charged.

  We understand that our general "Free Returns" policy can be confusing when applied to custom orders. However, this policy specifically applies only to standard products returned within 30 days after shipment for store credit or warranty claims. Since your order was a custom-built system and was canceled before shipment, the return policy for custom systems applies instead.

  We appreciate your understanding and are happy to further clarify any details. Please let us know if you have any additional questions.

   

  

  Business Response

  Date: 01/30/2025

  We appreciate the opportunity to address this matter. We have thoroughly reviewed and explained the details of our return policy to the customer, which they agreed to at the time of purchase. The policy clearly outlines the conditions and associated fees for returns, including the specific outcome of their return.

  
  In good faith, we also reduced the fees applied to their return as a courtesy to assist the customer. Despite our efforts to clarify the policy, the customer continues to dispute the terms that were clearly stated at the time of their purchase.

  
  At this time, we have no additional information to provide, as we have already addressed the matter in full. If any further clarification is needed, we are happy to cooperate.

  Customer Answer

  Date: 01/31/2025

  
  Complaint: ********
  
  I am rejecting this response because:  If that were true, you would have made changes based on the many other complaints files here that are exactly the same, you are company stealing people's money with false advertising.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Computer is NOT stable and it will not stay running for me to do anything. It constantly restarts it gives so many blue screens im still unable to use my audio card due to an issue with this PC ive called numerous times about the Sound card issue and touch screen issues. Hyte says its a motherboard issue. Xotic says its a software issue. I just want a computer that works and doesnt constantly boot. I've tried factory restoring. automatic repair. nothing is working properly. I'll even pay the difference for a touch screen model to be added to my PC. i just want a computer that works properly thats all. Ive decided to give Hyte their screen back due to all of the complications this PC is exhibiting. I also have video if needed. I love my HYTE Y70 but somethings just not right with it. It wont even do windows updates whatsoever.

  

  Business Response

  Date: 12/03/2024

  Please rest assured that our customer service team has been actively in contact with you and will continue working with you to find a resolution to the issues you are experiencing.

  
  If we’re unable to assist remotely despite our efforts, know that your computer is covered under our lifetime warranty. This means any necessary component replacements will be covered. The only responsibility on your end would be securely packing your computer and covering the cost of shipping it to our repair center.

  
  We are committed to resolving your concerns as quickly as possible and will support you every step of the way. Thank you for your patience and understanding—we’re here to help!

  

  Business Response

  Date: 12/05/2024

  We understand how frustrating it can be to encounter these issues, especially with a computer that you’ve invested so much in and had high hopes for. Your satisfaction and trust in our products are incredibly important to us.

  
  Our customer support team has been actively working with you to help resolve these issues remotely, and we appreciate your patience throughout this process. If you could respond to their outreach, we can continue assisting you further.

  
  If the system requires further inspection or repair, rest assured it will be fully covered and replaced under your lifetime warranty. We are committed to ensuring you have a reliable system that meets your expectations.

  Should you decide to send the system in for evaluation, we are more than happy to assist in setting up the process so it is as smooth as possible. Please don’t hesitate to reach out to us to get this set up—we’re here to support you every step of the way.

  Customer Answer

  Date: 12/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Can someone please reach out to me. It’s been a headache with no computer for over 2 weeks 
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a computer for $5500 from XOTIC PC, dead on arrival, doesn't work, returned item, they only refunded me $3800. After looking online, it seems many other customers are having the same problem with this company. I’ve emailed and talked on the phone with them and they refuse to resolve the problem. They have also been removing negative reviews from their website showing a false rating. I know because they have removed my reviews. Instead of the partial refund for dead on arrival equipment, I need a full refund. It also concerns me that so many others are experiencing this problem with this company. Why are so many people receiving dead on arrival faulty product, then not refunded, this company is scamming so many people and myself out of thousands of dollars.

  

  Business Response

  Date: 10/02/2024

  Dear *****
  We take your concerns very seriously and want to address this situation with complete transparency. Every PC we ship undergoes rigorous testing to ensure it meets our quality standards, so it is simply untrue to suggest that we would knowingly ship a defective product. However, we acknowledge that, despite our best efforts, issues can occasionally arise in transit or due to unforeseen circumstances.

  
  Regarding your specific case, our records indicate that we offered to repair any issues you were experiencing at no cost to you. However, the customer declined this option and instead opted for a refund. This refund was subject to a restocking fee, which was explicitly discussed with the customer, and we reduced the fee as a gesture of goodwill. You acknowledged and agreed to these terms before proceeding.

  
  We understand that this situation has been frustrating, and we strive to provide the best possible customer service. If there are further details or steps we can take to assist you, we are here to help. Our intention is not to hide negative feedback but to work directly with our customers to find fair and reasonable solutions.

• Initial Complaint

  Date:08/19/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a laptop from Xotic PC for $4303. In the first 2 days the screen was glitching, I called them and they tried to troubleshoot, to no avail. The screen glitching got worst, I called again and there was another trouble shooting session again to no avail. So now my screen is glitching within 3 days of having this laptop I saved for and based all my business around. On day 4 or 5, the keyboard stopped working, meaning now there was no way to trouble shoot. I then talked to **** who said to just sent the laptop back, the laptop came with 2 free items due to the expensive purchase, a mouse and a laptop cooler for the laptop to sit on. I asked **** twice, do you want me to send everything back, the laptop and free items, **** say no twice saying that they were mine to keep and that they just needed a laptop. So I sent it back the same day via UPS. I even emailed them that I sent it with the UPS tracking number. Almost a week goes by and no email back, or phone calls. So I called and inquired about what's going on, I was then told that the repair would take a while, because they have to order another laptop. He said it would take 1-2 weeks to get the new laptop and then they have to find and fix the problem, and then they would ship it. He didn't even give me a realistic time frame. I told him I needed this for business, and that I'm losing clients and that I should be refunded a portion of the order amount as well as the rush delivery, because I ordered on June 26, 2024 and didn't get it till July 16th, which **** agreed that I should be refunded and that there wasn't a rush delivery. I then didn't hear any thing from them after that, no refund update, nothing. So I started feeling like I'm being scammed, my bank said that after July 26, there would be no way to get a refund. I filed a claim, now they are saying I cant get a full refund because I didnt return the free items a mouse and laptop cooler, that came with my order. I was told by **** they were mine.

  

  Business Response

  Date: 08/20/2024

  Thank you for reaching out and bringing your concerns to our attention. I’d like to address the situation regarding your laptop and clarify the steps we've taken.

  
  When we received your laptop for repairs, our intent was to expedite the process by directly replacing it with a new machine, ensuring the fastest possible turnaround time for you. However, during this process, a chargeback was initiated for the entire order. This unfortunately halted our ability to proceed with sending out the replacement machine.

  
  In addition, when reviewing your case, we noticed that some items from your original purchase were not returned. Our policy requires that all items associated with the purchase be returned to process a full refund. This was communicated to you, and we understand that this situation has caused frustration.

  
  To proceed with the full refund, we kindly ask that you return the remaining items from your order. Once we receive everything, we will finalize your refund as quickly as possible.

  
  We sincerely apologize for the inconvenience you've experienced, and it was never our intention for this situation to cause any disruption to your business. We had hoped that sending you a new system would resolve the issues you encountered.
  Please let us know how you would like to proceed, and we will do our best to assist you further.

  Customer Answer

  Date: 08/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: April 29, 2024 Paid: $2,664.30 USD I was promised a custom-built working MSI Stealth 16 AI Studio A1VFG-028US Gaming Laptop. The item I received was faulty, it was sent under warranty almost immediately after I received it. The laptop was then sent back to me with external damage and was still faulty (unable to do its intended function). I sent it back under warranty once again, and the laptop arrived with the external damage fixed, but will no longer turn on. It's unusable. This is the 3rd time I've been sent back this product (on July 15, 2024) from Xotic and it STILL DOES NOT WORK. When I insisted on a refund the second time I sent it back (June 22, 2024), they informed me that they would let me know if that was an option after they reviewed the laptop. Instead of letting me know, they just sent it back to me without any note on what they did to repair it and why I could not get a refund. I just received it not working again and they're telling me I can only send it in for repair and a refund is not an option since I'm not in my 30-day window. This product has not worked as intended since the day I received it, and has yet to work after sending it back twice. I just want my money back. I'm tired of playing this back and forth over an almost $3,000 laptop that remains to be unserviceable.

  

  Business Response

  Date: 07/17/2024

  We sincerely apologize for the inconvenience and frustration you have experienced with your recent purchase of the MSI Stealth 16 Gaming Laptop. We understand your disappointment and appreciate your patience as we work through this matter.

  
  We are currently working diligently with MSI, the manufacturer of the laptop, to address the issues you have encountered. Our goal is to ensure that your machine is either fully repaired or replaced in a timely manner to meet your expectations.

  
  Additionally, if necessary, we are more than willing to help you transition to a different model to better suit your needs. Please let us know if this is an option you would like to explore, and we will work with you to find a suitable alternative.

  
  We understand the inconvenience caused by this situation and are doing everything we can to expedite the process. Please know that your satisfaction is our top priority, and we are committed to resolving this issue as swiftly as possible.

  Customer Answer

  Date: 07/19/2024

   
  Complaint: ********
  
  I am rejecting this response because: It is no longer an issue of getting the device fixed. I do not trust the company XoticPC and I do not trust the products you create. You have ruined that by sending me a faulty product 3 times in a row. I've had this broken laptop in my possession since Monday which is also the same day that I reported it inoperable. It is now Friday and I still do not have a shipping label to return it because your team is inconsistent and unreliable, just like your products. I do not want a repair. I do not want a new device. I don't want anything more from your company. I will only accept my money back. My patience and understanding has a limit and if we cannot resolve this, I will be taking legal action.
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 07/22/2024

  We hope this message finds you well. We are deeply sorry for the inconvenience you’ve experienced with your recent purchase. To resolve this issue, we are providing you with a return label to send the item back to us.

  
  Once we receive the returned item, we will process your refund promptly. If there is anything else we can do to assist you, please do not hesitate to reach out.

  
  Thank you for your understanding and patience.

• Initial Complaint

  Date:06/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 2023-Feb-08 Transaction Amount: $6195.88 Date of accidental damage: 02-April-2024 This laptop was purchased from XoticPC with accidental damage coverage for three years. On 02-April-2024, I accidentally dropped the laptop causing damage to some of the internal components. This damage didn't become apparent until a few days later when I started experiencing video card issues causing the system to lag severely when the GPU was used, and caused any external monitors and the internal LCD panel to randomly black out requiring a forced reboot. This persisted despite a reinstallation of the OS. The laptop has gone back and forth between MSI and XoticPC a number of times, and I am coming up on the two month anniversary of the machine being out of my possession for repairs. I was told the last shipment back to MSI was supposed to be a replacement for the machine, but the MSI representative advised me that the battery and wireless card were replaced instead. This is despite the fact that the original invoice from MSI indicated the system board needed to be replaced back when the machine first reached MSI. I cannot get a straight answer from the company on what is being done with my machine. I've been told a number of times that I cannot speak with management, and was forced to scour the net to find out the email convention for the company, at which point I emailed ******* ******, and the management team. I am seeking a refund or a replacement machine at this point given how long this has taken and the lack of updates I am receiving. The cost of shipping the item from my home to MSI was $198.14 via UPS.

  

  Business Response

  Date: 06/03/2024

  We hope this message finds you well. I wanted to personally apologize for the delay with your RMA. The machine arrived back at our location late last Friday, and it is currently undergoing thorough testing to ensure it is fully functional.

  
  We anticipate completing the testing today and will expedite the shipping to get the machine back to you as soon as possible. I am truly sorry for the delays caused by the manufacturer and appreciate your patience and understanding during this process.
  

  

  Business Response

  Date: 06/04/2024

  I wanted to sincerely apologize for any confusion that might have transpired. During the last and more recent phone call with our management team, we discussed the status of the RMA and its return from MSI. We confirmed on the call that we would ensure the repairs had been completed and that the machine was fully functional before returning it to you with expedited shipping.
  
  Again, I apologize for any part of this process that might have been confusing. We appreciate your patience and understanding.

  Customer Answer

  Date: 06/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:03/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ready to ship PC from XOTICPC on 10 February 2024 via the ****** app and I never received the PC or any product and its almost April. The company was saying that because I did an address change, they would have to wait until ****** sends them the confirmation for the address change. I then called ****** to verify if that was the case, but I was told multiple times by ****** that they do NOT send any confirmations about address changes to anyone. After I emailed XOTICPC about the issue, they reiterated the initial response of them still waiting to get the address change confirmation. I kept trying to get a hold of an actual person on the phone but the phone number that they provided gives you an automated response message that leads to a deadend. I wanted to reach out to them so that we can get a better understanding of the situation but at some point XOTICPC completely ghosted me. Now I'm making payments on a PC I never received. If anyone knows how to help me, I would greatly appreciate it.

  

  Business Response

  Date: 04/04/2024

  We sincerely apologize for the inconvenience and frustration you experienced with your recent order. It has come to our attention that there were significant issues encountered during the shipping process, ultimately resulting in the cancellation of your shipment.
  
  Upon attempting to process your order, we discovered that the size of the package exceeded the limitations set by the shipping company for delivery to the address provided. Despite our best efforts to resolve this issue promptly, we encountered unforeseen challenges in obtaining approval for the revised shipment and, unfortunately, were unable to proceed with the delivery.
  

  As a result we have refunded your order and extend our deepest apologies.

• Initial Complaint

  Date:01/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a prebuilt PC on 12/27. We paid for the shipping to be expedited due to the fact that we need a PC for business. IT was originally supposed to ship within 3 to 6 days. We are now 12 days in 9 if you count the Holidays and Weekends which they do not include in the estimate, and they still cannot give me a definite your order will ship this day. Last week I was given 3 different ship dates and today I was told they had 9 days to ship today is those 9 days and they are saying that it will not ship now until NEXT FRIDAY 01/19 which is only 7 days from being 30 days from my order date. They are requiring me to pay a 20% restocking if I cancel the order that they have not met one of the promise dates. They do not communicate. We had similar issues with our first order and should not have ordered again but the first order did get here in 3 weeks but it broke one week after and we had to send the PC back and they are supposed to fix it still waiting on that. There has been NO COMMUNICATION except from when I contact them since we have started this process and these are completely unacceptable business practices. Everyday we don't have a PC we loose money, are they going to pay for our business losses after the 9 days since they won't waive the 20% restocking? Probably not I just need a PC that we paid for and I needed it yesterday. I would never recommend this company and I will make sure our issues are posted everywhere I can post as an influencer so that people who spend their hard earned money do not waste their time and have to wait 30 days on a PC that will break in a week and have to be returned in a week only to order them a second one that takes more than 30 days to even ship. I have every conversation that I have had with them if they are needed. There have been at least 5 promise ship dates only to tell me today it could ship by the 19th.

  

  Business Response

  Date: 01/12/2024

  I am writing to update you on the recent concerns raised by one of our customers. We have engaged in thorough communication with the customer to address and resolve the issues they experienced. I am pleased to inform you that we have successfully shipped the computer to them.
  We acknowledge that there was a minor delay in the delivery process, for which we extend our sincere apologies. Our team has taken steps to ensure that such delays are minimized in the future.
  We would like to express our gratitude for the patience and understanding shown by the customer during this time. Our commitment to customer satisfaction remains our top priority, and we are dedicated to providing quality service.
  Thank you for your attention to this matter. Please do not hesitate to contact us for any further information or assistance.

• Initial Complaint

  Date:12/11/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, November 24th, I ordered an XOTIC PC "Ready to Ship" gaming desktop computer. The order number was *********. The reason why a Ready to ship (RTS) item was ordered was due to a heavy workload commitment (on my part) for that following weekend. Since this was an RTS order, I expected the item to ship that following Monday, November 27th. However, when no shipping date was initiated by November 30th, I contacted the company's chat service and reminded the chat person that I ordered a RTS item and needed the item by Friday, December 1, 2023. If I did not receive it by that date, I would be forced to cancel the order and buy somewhere else. The chat person told me that he would try to get the item to me by Friday. When I did not receive any shipping information for Friday, December 1, I purchased elsewhere. The chat person also told me that the company "ran out of" the item I ordered and had to go into another production run. I told the chat person that was not my problem. At this point, I told them to cancel the order. And this brings us to the problem. I paid for this RTS item through a finance company. XOPIC refunded 1949.95 out of the 2384.75 total. I contacted XOPIC once again and asked why I did not receive a full refund. The chat person (*******) told me that there was a "restocking" fee deducted from the total. I told him that I did not order a production customized item. I ordered an RTS item. XOPIC did not communicate with me that they were out-of-stock for the item I ordered, nor did they ask me what I wanted to do. I did not authorize or initiate a production run item. Since I did not receive or initiate such an order, a "restocking fee" does not exist. I do demand that the remaining cost of this item be fully refunded.

  

  Business Response

  Date: 12/11/2023

  We sincerely apologize for the difficulties you encountered with your recent order. We would like to inform you that a full refund will be issued for your order, as unfortunately, the product did not reach you. We deeply regret any inconvenience this may have caused you. If you have any further questions please feel free to reach out to our customer service team.

  Customer Answer

  Date: 12/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******