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Business Profile

Handyman

Hood Family Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Handyman.

Complaints

This profile includes complaints for Hood Family Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hood Family Services has 2 locations, listed below.

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    • Hood Family Services

      PO Box 21934 Lincoln, NE 68542

    • Hood Family Services

      1524 Washington Street Lincoln, NE 68502

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 7th I saw an ad in Craigslist for handyman service. The gentlemen name is **** ****. I asked him if he replaces windows and he said yes. He came out two weeks later to measure the windows and to provide an estimate for replacing 4 windows. **** **** wanted money down to order the windows so I venmo him $1,150.00. 3 to 4 weeks go by and he finally came out on August 13th to replace the windows and he took the trim off of one window to get another measurement and he was off 1.5 inches so he couldn't use those windows he had ordered. He took off and told me that he would have to check on other windows to fit possibly custom windows. I told him that was fine just let me know. I kept reaching back to **** **** by text message to get an update and i never heard back from him. He took the trim off one window and has not returned or contacted me over a month. I want to be refunded for the $1,150.00 plus $300 for repairing trim work to one window.. thank you

    Hood Family Services is NOT a BBB Accredited Business.

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