Business ProfileforGraduate Lincoln

I left this hotel after dealing with the most unprofessional & rudest customer service personnel. When you enter a hotel the people who work the desk are your very first impression and why this woman (who's name I cannot give you because she refused to give it to me after I asked at least 5 times) is working the front desk or in any kind of role where she needs to interact with the public is beyond me. As we walked in we greater her with a "hello" & her response was "hi". After about 3 minutes of silence my partner said "do you think we can check in?" & her response was "that's what I'm doing I'm trying to pull up the screen". She gave me 2 pieces of paper after asking my name & said "it's $35 a night per dog" the paper read "$35 per night & this covers 2 dogs under 50 pounds" so I asked why I am paying $70 when the paper she asked me to sign clearly stated $35. She said she needed to call her manager to confirm the pricing, which again was confusing because it was very clear on the paper. She began to get nasty & have an even worse attitude than she did when we first walked in - which I wasn't even sure was possible. I asked to speak to a manager & all she did was call him ************************. To skip a lot of childish back & forth where she told me I could leave I agreed & I asked for a refund. Then she said she "accidentally" checked me in so a refund would take 5-10 days. Perhaps the MOST OUTRAGEOUS part of this encounter was while she was being wildly unprofessional she proceeded to call my partner & I ************* & told us to get ******** out of her lobby. She also referred to my partner as a "************". As if this wasn't bad enough she proceeded to call her manager again & tell him we called her ********** which never once happened. I cannot believe the blatant disrespect and ignorance this woman portrayed to paying customers. I just want anyone & everyone who is considering staying at this hotel to know what it represents.