Complaints

• Initial Complaint

  02/22/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  So called the hotel main number for the front desk to talk to a manager about interviews and the lady on the other end continued to hang up in my face because my phone was glitching and she couldn’t hear me. I called 3 times and said “can you hear me” on my 3rd call and she goes “ oh so you must be the one who continues to call and not say anything. “ I feel completely disrespected and to me that was unacceptable. I found it disrespectful because I was just trying to get a job and I’m 17 and the person has a rude attitude

  Business response

  02/24/2025

  BBB,

   

  The complainant admitted her phone was "glitching".  If we cannot hear the person on the phone, the hotel will end the call.  We have guests and other calls, clear ones, to address.  The complainant has no basis for a complaint.  Period!!!!!

  **** ******

  President

• Initial Complaint

  11/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  After checking in to motel with my dog and paying an additional 25.00 fee for pet. My dog pooped on the floor in the lobby. I was told to clean it up or be charged an additional 100.00 fee. I immediately cleaned the mess and went to my room only to find the next day my credit card had been charged the additional 100.00. This is a fraudulent charge as I myself cleaned the mess.

  Business response

  11/11/2024

  1 - Hotel never told guest he would not be charged if he cleaned up the feces from his dog himself. 

  2 - Guest had a dog that defecated on the lobby carpet.

  3 - Hotel had to sanitize the carpet and charged $100.00 accordingly.

  4 - Not clear what the compaint is.  Guest dog defecated on carpet.  Hotel sanitizd carpet and charged responsble guest.

  Case closed:

  **** *******

  President 

  Anant Hotels

  Customer response

  11/11/2024

  
  Complaint: ********
  
  I am rejecting this response because:   I have a witness with me who heard ****** , your employee tell me to clean it up or be charged.  My only issue is : I was charged the fee ANYWAY.   ONES WORD MIGHT NOT BE A BIG THING IN INDIA.   BUT IT IS HERE IN THE UNITED STATES.      THANK YOU.   KEITH
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  When I paid for my husband and my motel room on May 24th I paid 2 nights for us. (May 24th and May 25) I also paid for my son and his family to stay on May 25th. I found out on the morning of the 26th that my son had booked and paid for his motel room through *******. I went to the front desk and told them about the situation. The lady working said they aren't allowed to take pay for a room before the guest arrives. Then she checked and said that the room hadn't been charged to our credit card. However, when we received our credit card bill the charge for $99.44 was on there. When I called the motel the motel to ask them to change it they said they couldn't because they couldn't change their system once the information was entered. I said so I have to pay for a room twice and she repeated yes because they couldn't change their system once the information was entered. They gave me the name & number of the CEO and Manager but they weren't available and didn't call me back as I had requested.

  Business response

  07/25/2024

  To whom it concern,

   

  1 - If a reservtion is made on a third party site (the guest has admitted), only the third party site can make any changes to the reservation.  Even if the guest claims there was an error. If the guest makes a reservtion with the brand directly, we have the ability to make changes, if there is merit. 

  2 - Guest claimed they made a reservtion and their son did.  Hotel is not responsible for keeping track of guests actions...period. 

  3 - All terms of reservtions are firm and upheld regrdless of guest error.  

  4 - The subjectiove claims by the guest are founbd to be untrue.  If there is objectoive proof, please provide so that I may investigate. 

  Regards,

   

  **** *******

  President

• Initial Complaint

  07/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hotel reservation made for one-night on June 18, 2022. Called on June 15, 2022, at 12:43 pm, to the Lincoln Holiday Inn Express South to cancel reservation. Local hotel desk clerk transferred me to *** Call Center to make my cancellation. ************************************************************************** I cancelled for June 18, 2022. I asked for a cancellation confirmation #; he replied that an email cancellation would be sent and asked for my email, which I provided. I never received the email cancellation confirmation, and the Holiday Inn Express South billed my credit card for $******. I first called my credit card company to dispute the charge on July 19, 2022, dispute is in process. I have contacted the Holiday Inn Express South, July 22, 2022, I spoke to Shakiysa, she stated that the records showed one person checked in under my reservation. I disputed that statement. I was transferred to *** Corporate and after a very long wait, I hung up and called back to local hotel in Lincoln, Shakiysa answered, I requested to speak to manager. Sheila came to phone, when I shared my story, after a pause, she stated that Shakiysa had looked in the wrong place and actually I was billed because the record says "no show." Again, I explained I had cancelled on June 15, 2022. Sheila transferred me to *** Corporate a second time. This time, I remained on the line until finally a Rueben answered, I shared my story, he then put me on hold for a long time, finally a person named, Niecha answered. Again, went through the story, Niecha assigned me a case #*********** and stated that within 48 hours, the *** Corporate Team that handles cases would contact me. No follow up contact was received. July 28, 2022, I called the local hotel in Lincoln, spoke to Gavin, he stated that the local hotel staff cannot make cancellations due to *** corporate losing money; all cancellations handled by corporate. July 29, 2022, called corporate, spoke to female, Mel, more run around.

  Business response

  09/13/2022

  Business Response /* (1000, 10, 2022/08/24) */ This person did not stay at my property on ***************. Although she did have a reservation at my other property ***********************, Holiday Inn Lincoln Southwest. We have no record of her calling in to cancel her reservation. We explained to her multiple times that she agreed to this cancellation policy. She never cancelled the room. She was charged a no-show fee. We have instructed her multiple times we will not be refunding the fee. Consumer Response /* (3000, 12, 2022/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would not be going to all this trouble if the fault were mine; and I had been the one who failed to cancel my reservation; I would pay knowing I was in the wrong. I have been treated in a dishonest manner. In hindsight, I would have been insistent to the man at the call center to provide a cancellation confirmation # by phone. I trusted this person being an employee of a company I have always trusted in the past. I was assured that an email cancellation confirmation would be sent. I trusted that an email confirmation would be sent.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩