Reviews

Review Details

• Review fromMatthew J

  Date: 02/16/2024

  1 star
  Jan. 24 - called and asked about a repair which was needed. Key won't turn all the way, and car won't start. Something wrong with the ignition. Had it dropped off at their Service Center. I was told the part would come from California and arrive in 5-7 business days - so about a week or two for the repair. Feb. 7 - Haven't heard anything, so I call them. Still no part. Feb 14 - fully a week after even the most liberal estimate, STILL NO PART. No tracking number, so probably not even shipped. They won't give me any contact information for where they placed the order. When asked what will be done to expedite, I'm basically told they have no interest in doing anything to help. So I make a few calls and find a place that says they can source a part fairly quick and make the fix. I call VW back and tell them I'm going to have the car moved. But they now say they won't let the car go until I pay for the part, which HASN'T EVEN SHIPPED. I tell them to cancel the part - they refuse. I tell them I'll pay for the diagnostic - they refuse. Then they threaten a lien. Escalated to manager, who doubles-down on the refusals. She says she'll just make the diagnostic the full price of the part. I find out from her it actually comes from Germany, not California. I'm also told I have to pay for the part because they can't return it. None of this was explained before I agreed to have them do anything. Which means they're charging me for their lies, for a part which hasn't even been sent to the country, and for work they haven't done. Zero customer service. And it isn't even the first time. Last time they "fixed" the wipers, but did such a poor job one came loose three days later. My mistake for giving them a second chance.

• Review fromCandace H

  Date: 09/29/2022

  1 star

  Candace H

  Date: 09/29/2022

  on august 29 care went in for emissions work warranty and other maintenance, tires, battery, alignment etc. got car back on sept 2. Had issues with tires, no rental car for emissions work. Did not offer me the financing card, also did not tell me about a tire rebate., took care back on September 14 all tires were out of balance. Waited for 3 hours. Told I had mud and dust in them that is why they were out of balance. I was spoke to on the phone with a very rude person telling me what I did not have done with the care, refused to help or get the care in during my time, tire late came on 3 days after they rebalanced my tires, told me it was a code that was not corrected when questioned about it they just started emailing me instead of calling. Still having issues with tires so I took it some where else and had them rebalance the tires. Absolutely horrible service.

  Schworer Volkswagen

  Date: 10/05/2022

  We have communicated with the customer. She had requested that we reimburse some of the money that was spend elsewhere. We have decided to reimburse the money. We are sorry that she had a bad experience.