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Business Profile

Property Management

Academy Lincoln

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the past month, I have tried to contact Academy Lincoln. I moved out of Academy on July 30th, 2023, and have been asking for the invoices regarding the repairs and cleaning I had to pay for. Academy then told me they could not provide the proper documentation to prove that the Sofa cushion was replaced and the cost of the painting and cleaning done. I have attempted to resolve this issue independently, but Academy has stopped responding to my emails.

    Business Response

    Date: 09/18/2023

    ******

    We apologize for your frustration. It is not our policy nor it is it required for us to provide invoices/receipts for the work done following move-out; however, it is important to us that all residents have a positive experience working with Academy Lincoln, which is why we shared 2 of the 3 invoices you requested as well as the fee sheet from the resident handbook. To find an explanation of charges, please revisit your Financial Move Out statement to see each charge listed on an individual line item as well as photos of the work needed in your unit.

    Thank you, and appreciate your outreach,
    Academy Lincoln

Academy Lincoln is NOT a BBB Accredited Business.

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