Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document
  
  

  

  Business Response

  Date: 04/04/2024

  MEMORANDUM FOR PERRY REID PROPERTIES
  
  FROM:  ********** ****** **********
  
  SUBJECT:  Response to ***** ******, Former Resident ***
  
  1. Parking:  Vehicles that are not properly tagged are not authorized to park in handicapped parking areas as that is a federal law.  A call was made to the towing company that we had at that time.  They stated the only way a resident would have to pay $600 is if it sat in the yard as the charge was $40-$50 a night.  (*** ***** ****** has since been sold to someone new).
  
  2.  Vents in Apartment:  When resident asked about the “mold” on his vents, it was explained that it is not mold that it is dust and can be swept off of the ceiling.  Resident felt that it was not dust.  Manager told resident we would have someone come out and check it out.  Maintenance was asked to check out the vents when they went in to work on other issues.  Maintenance did look at them and stated they it was not “mold” just dirty.
  
  3. AC Closet – It is the responsibility of the resident to keep the inside of their apartment clean, that would include the dust of the inside of the closet.  Per paragraph 47 of the Lease Agreement. 
  4.  Dishwasher – Resident called on 12/19 at 1:10 pm stating his dishwasher fell out, hall bathroom light flickers, needs handicapped toilet.  On 1/9/24, the dishwasher was resecured, changed out the hall breaker, and the toilet was changed by Maintenance Supervisor.
  5.  Bathroom ceiling – Resident stated that he was upset because it’s been 2 years and no one has fixed his ceiling in his bathroom, among other things.  We explained that we did not have a current work order for him.  We would be happy to put a work order in for what ever he needed repairs on.  On 1/4/24 a work order was put in for the bathroom ceiling.  On 1/17/24, *****, maintenance technician fixed that living room ceiling.  The manager asked about the bathroom ceiling and was told there was nothing wrong with it but the living room needed repaired. 
  6. Baseboards – No work order was put in for baseboards.  Resident has received 3 housekeeping notices due to the trash in the apartment.  Please see attached.
  7.  Front Door Lock – No work order was requested to change front door lock.
  8.  Front of Apartment – Apartments have been power washed professionally 2 times in the course of the resident living here.
  9. Front of the Apartment Above – Was professionally power washed.
  10.  Patio Screen Door – 3 work orders were put in, each time was reinstalled.  Twice in 2018, once in 2023.
  11.  Stove – Stove has an internal short, was replaced with another stove from another apartment that maintenance assured completely worked. 
  12.  Toilet – Toilets do not get sealed around the bottom of the toilet in case there is a leak.  If it is sealed, there is no way of knowing if a leak is coming from the bottom.
  13.  Sink – No work order was put in for replacement up under the sink.
  14.  Garbage Disposal – After several attempts to unclog the disposal as it was jammed with items that should not be put in there such as potato peelings, rice, etc.  The disposal had to be replaced.
  15.  Lights – Maintenace changed the outside 100 AMP Breaker. 
  16.  Carpet – Carpet and Vinyl was replaced on 11/3/2016, resident moved in 7/20/2018.
  
  Bedbugs were treated as soon as was reported to the office.  **** ******* checked every apartment surrounding apartment ***.  No one else had bed bugs.  Residents are normally charged for the cost of the treatment, *** was not. 
  When resident stated he wanted to move, it is customary to ask the resident why they are looking to move.  The resident stated it was because of the bed bugs and the roaches.  It was explained to him that when a lease is broken there are charges that will be rendered such as breaking the lease. The resident was advised that they would be charged for smoking in the apartment upon move out.  See attached Rules and Regulations Addendum.
  
  ****** *****
  Community Manager
  
  

• Initial Complaint

  Date:07/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a rental management company that I have lived with almost 4 years I was a very good tenant. I was never late on rent always paid on time when I moved out of this place not only me but to several other residence they have sent out a move out bill that was over $6500 and the amount of stuff that they were saying that needed to be paid for during a move out was really very unreasonable. I tried to go talk to the office lady they are no help. They are basically sending all of these bills to collections they have currently sent my bill to ****** ********, which is a collection company even after they stated they would work with me on the balance that the balance was not accurate. When I first moved into this rental place it was a rental for low income family’s my rent went from 1100 monthly to 1620 monthly by the time I moved out. I don’t understand how they have the ability to charge low income family’s this amount in a move out bill i and then have pictures of the residence when I moved out no damage was done to the property but normal wear and tear. This is very unethical unreasonable to do to people who just simply moved out of your place. I’m asking for help because again, I am a low income single mother that cannot afford $6500 in false debt. There is just a lot of inconsistency and what they do and how they’re doing it she said that I never sent an email stating that I have moved out. I did send an email I have proof I just need this resolved and out of collections.

  

  Business Response

  Date: 07/20/2023

  Per the residents' the lease, a 30 day written notice when vacating is due on or before the first of the month 30 days in advance. We received no written notice from ***** until we received an email on February 15th that they had already vacated. Up until that point, we were not aware that they were moving and that is why they was charged rent for February and March. The apartment was left with all kinds of items inside, including large furniture, the carpet was not able to be repaired due to multiple rips, holes, stains from a dog, 8 sets of blinds were damaged, two doors had to be replaced as there were holes in them, and the apartment was extremely dirty. This is not considered normal wear and tear to the apartment. The balance was adjusted with ****** ******** to reflect the balance change from $6215 to $5,662 that we previously discussed. A letter was sent out on March 8th to inform the residents of the balance due that stated they had 10 days to pay the balance before it was sent to collections. After meeting with the ***** and receiving an email on April 5th requesting to hold off on submitting the account to collections, we did not send the account to collections until June 28th in an attempt to work with the residents on paying the balance.

  Customer Answer

  Date: 07/24/2023

  
  Complaint: ********
  
  I am rejecting this response because: No rental company should be charging this amount of money for a move out even if there is normal wear and tear or damage to the property after living somewhere for multiple years. That’s what a deposit is for it’s not a penalty to me for moving into a income based rental and my deposit only being $300 dollars. Then you change management company’s after covid and want to come in and change rent and then charge someone this amount for a move out. Animals were allowed in this rental also should not be a penalty but I will be taking this as far as to the Iowa attorney general because it’s not just me you are doing this too your scamming people out of thousand of dollars. 
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 07/25/2023

  The balance due is not only due to owing for damages over normal wear and tear but also includes two months worth of rent. We are a pet-friendly community but it is the expectation that if a pet causes damages to the apartment, the resident is responsible for paying for those damages. 

• Initial Complaint

  Date:05/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** ** ******* ***** is a new construction apartment complex in ********* **. They are managed by Perry Reid Properties ** ******* **. My daughter and I rented 2 apartments at ******** ** ******* *****. When we signed the lease we asked if we needed to move out early what the fees would be and we were told there was a $*** reletting fee as stated in our lease and it required 60 days notice. On 3/1/23 we gave a 60 day notice that we would like to move out one month before our leases were completed and we were told that was not a problem that we would be charged the reletting fee in our leases plus any fees needed out of our deposits that were needed for cleaning and repairs. We both completed our moves and turned in our keys 60 days later by 4/30/23. We then checked on line after May 1, 2023 on the **** application used to pay rent and both our accounts were closed and there were no fees due listed. We did not receive any paperwork of any kind on move out. We both received letters on 5/8/23 stating we owe both the May rent and the reletting fees. We called to ask if there was a mistake and the manager Shannon ******** said that she had told both of us we would owe May rent. If she had told us we owed May rent we would not have moved, or at least not completed our moves until the end of May. She is not being truthful as we were both told on 2 occasions each, separately, that the move was approved for April 30th. We had many construction and repair issues while living in the apartments. We were always patient about getting repairs however my daughter was approached by someone in the community that stated that they had been told by employees that work in the apartment office that she was a "problem" and called her a ******* because she had asked for repairs to be done. At that point the environment was no longer comfortable so that's why we wanted to move out one month early. But we would not have moved out if we had known we owed May rent. We feel like there should have been some correspondence to that fact. Or that we should have at least been told the truth when we asked about moving.And why were our accounts closed if we still owed rent? We are now being threatened with a collection agency and will have to hire a lawyer to make Perry Reid understand that we were misled.

  

  Business Response

  Date: 05/12/2023

  We at Perry Reid Properties, are sorry for any miscommunication. We have revised your Security Deposit Itemization statements and they will read as follows in the lease and what was communicated.

  Lease states $*** Reletting Fee

  Lease states repayment of $*** concession for breaking lease contract

  Lease state $** carpet cleaning fee

  Total due $***.

  The ******** ** ******* ***** Management will be sending an updated letter with the adjusted amounts. 

  Thank you,

  Kati ********

  Regional Manager

  Perry Reid Properties 

   

  Customer Answer

  Date: 05/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Roseanne ******

• Initial Complaint

  Date:05/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2022 we had the dishwasher in our apartment replaced due to it leaking water all over. This caused water damage and rot to the particular board within the area of the dishwasher. They choose not to fix the issue when they replaced the dishwasher. In 2023 we noticed that we were getting very sick and struggling with our health. We began investigating and figured out we may have a mold issue in our apartment. We found mold growth under our fridge and dishwasher. We requested them to come and clean up the mold. However, they told me it wasn’t there, I continued to press the situation, so a week later the maintenance man came and “treated” the mold (by treated he just painted over it). At the end of April 2023 I had them return to retreat the mold since it was growing back. I was told I was delusional and that the area I thought were mold was actually “tile glue”. They dismissed the situation and terminated my lease, for not being able to make our family happy that day. On May 5th I sent in samples to have the air tests, as well as swabs from the growth on the floor, as well as bulk tile samples with the mold on it. The results came back stating that there are three toxic molds growing within the apartment. Additionally, I had the city inspector out on May 8th to receive the results and view the mold for themselves. I would love for Perry Reid Properties to actually care for their residents and actually address the concerns of their residents correctly. The mold in our apartment still has not been cleaned up and they refuse to acknowledge that there is mold within the home.

  

  Business Response

  Date: 05/15/2023

  We replaced the Dishwasher on 08/31/2022.

  We had no other work orders or issues with the dishwasher submitted by Ms. *********** until 02/02/2023. At that time she submitted a work ordered indicating a moldy smell. On 02/08/2023 we removed the dishwasher, and cleaned and treated the wall and floor.

  On 04/26/2023 Ms. *********** was given a 14/30 Notice for unauthorized pet in the apartment which was a lease violation. 

  On the same day, 04/26/2023 Ms. *********** placed another work order that the mildew had returned and she believed it to be mold.

  On 04/27/2023, the property manager and lead maintenance went to the appt to look at the issue. We saw no mold present. Ms. *********** became agitated. 

  On 4/27/2023, we gave her a 30 day notice to vacate without charging any fees. This was done as we are not able to treat mold that is not there and we felt they no longer wanted to live there. 
  

  On 05/08/2023, she had not paid her May rent. At that time we gave her a 7 day notice for failure to pay rent. 

  We contacted the city inspecter as well to see if he felt there was mold in the apartment. He indicated the following:

  "I observed a discoloration on the floor in the furnace closet.  The tenant pulled out the dishwasher and stated that it had been leaking but I observed no discoloration in the floor area.  The tenant removed a mold sample container from under the sink and there was mold growing in the test container.  The tenant emailed the mold test results from a third party testing out of *******.  There were no locations documented on the test results." ~Kevin **** City of ********. 

  At this time, it is still our belief from our own viewings and others there is no mold in the apartment. 

   

• Initial Complaint

  Date:04/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting from Perry Reid properties ** ********* ******** since October 2021. I have been a good tenant almost always paying my rent on time. There were a few occasions where I was two or three days late and I paid an additional $** late fee Each time I was the only person living in a three-bedroom apartment and they switched up on me halfway through my lease and forced me to pay $** a month for water sewer trash although I was the only person living there. They were very threatening about things that didn’t even pertain to me. They would go through my mail and accuse me of having other people live there when I got mail for people that I didn’t even know they eventually evicted me for no good reason except I wouldn’t play along With their harassment. I moved out without incident and they are still charging me an extra *** and some dollars for what I have no idea I left my apartment absolutely clean with no damage while living there. They constantly tacked on additional charges and they’re absolutely the worst landlord that I’ve ever had! I need your help convincing them that I do not owe them any additional money, and I would love it to be known to other people before they rent from these people that this is not a good place to rent, and that they take advantage of you, and that they’re very *********** And that they not only keep your deposit but they charge you additional charges that are not owed.

  

  Business Response

  Date: 05/05/2023

  Please see the below response to all issues brought up by Mr. ********:

  1. There was always a water/sewer fee. This was originally billed through a 3rd party. On 01/01/2022 all residents were notified of a policy change at ******* ******* & began paying a $** water/sewer base fee for a 3br apartment which does not change based on how many people live in the apartment.

  2. We did not go through Mr. ********** mail. The postal service inquired if mail addressed to people not living at said apt/address should continue going to said apt/address. We told the postal service we would ask, which we did.

  3. A gentleman was continuely going into the same building as Mr. ********** apt without a key. When asked if he lived at the apartment complex the man stated he did live there. The gentleman indicated to us that he lived in apt *** with Mr. ********.

  4. Having someone live in your apartment without having them on your lease is a direct violation of policy and lease agreement. Due to this violation, Mr. ******** was given a 30 days notice to vacate. He was given this notice on March 1st, 2023 to vacate by March 31st, 2023.

  5. On March 13th, 2023. Mr. ******** emailed our property manager and stated he did not live there anymore.

  6. At that time we got the apartment ready to lease again.  Mr. ******** was charged for the following:

        a. $*** for March rent which he has not yet paid. This equals March rent at $***, Water/Sewer Fee at $**, and a late rent fee at $**

        b. $*** for carpet cleaning and general cleaning of the apartment. 

        c. $** for the replacement of items that were damaged in the apartment. 

        d. $** for not returning the keys to his apartment or the parking permit.

   Mr. ******** had paid a $*** deposit. This was deducted from what he owes above, leaving him with an outstanding balance of $***. There were no additional charges.

   

   

   

   

  Customer Answer

  Date: 05/10/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  In response to ******* ******* by number:

  1) the utility fee jumped from $** for single resident up to $** per month for three occupants although it was always only m living in this apartment. 
  

  2) I have emails from Kim that indicate that you were monitoring my mail, and when I pointed out that this was a federal offense, the entire tone of the email correspondence changed. 
  

  3) and 4) This gentleman spoke very little English and was confused by your questioning. I have email that indicates that the owner was welcome to come in to my apartment and verify that I live there alone. Instead, I was evicted without any investigation.

  5) and 6) I gave 30 day notice as required and I left all associated apartment key in the Dropbox directly outside the main office doors. There is no indication that this Dropbox is no longer operable so there should be no excuse why they did not receive the information necessary to vacate and I should not be getting charged additional fees for any keys! I was completely vacated from the apartment on February 28 I cleaned the apartment top to bottom, which is evident due to the fact that they did not charge me for cleaning, other than carpets. I would like to see what the “c. $** charge for damaged items” was for? I feel like I left the apartment in better condition then I found it. Why would I clean and leave a nice apartment if I was not being responsible and doing my due diligence? 
  

  I feel like their response to this complaint is more of the same type of abuse that I have received since moving in there a year and a half ago. ** ** *********** **** * ** *** *** **** *** ******* **** ***** ****** * **** ****** **** **** ** ** ********* *** **** **** ******* *********** These complaints are just a highlight of the overall issues, but I feel like they’re a good representation of how ******* ******* operates as a whole.

  
  Sincerely,
  
  Rodney ********

  

  Business Response

  Date: 05/15/2023

   

  Attached is the lease agreement signed by Mr. ********. It shows that he signed and agreed to the $** water/sewer utility fee. This fee is based on number of bedrooms not number of occupants. 

  Again, it was the postal service who inquired about the mail addressed to other people besides Mr. ******** to our office. We relayed the info to Mr. ********.

  Lino ******** spoke very clear English and admitted to the management he lived with Mr. ********. 

  Our drop box is checked every work day morning. There was never a 30 day notice from Mr. ******** in said drop box. The move out statement and letter with charges was sent out March 16th, 2023. We did recieve the keys back from Mr. ******** on March 21st, 2023 in the dropbox. We had already paid to replace the keys by the that time. 

   

   

   

• Initial Complaint

  Date:07/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have water coming through the ceiling from the upper floor down into my apartment through a light fixture. You could say that it's raining in apartment. It's been well over a week since I've reported it. ******************** subject to mold and mildew which is not healthy. My smoke alarm needs updating. It is constantly squeaking, well over a month.

  

  Business Response

  Date: 08/09/2022

  Business Response /* (1000, 5, 2022/07/15) */ This claim has inaccurate information. When the resident submitted a work order, both an HVAC contractor and a Plumbing contractor investigated the work order within 48 hours. The Hvac contractor found a small drip on the condensation line in the apartment above the complainant's apartment. The leak was very small and not "raining" water as indicated by the resident. The leak was repaired that day. The property was not made aware of any further issues until this complaint was received. Upon receiving this from the BBB, HVAC and plumbing contractors were contacted to investigate the claim. The plumbing contractor was not able to find a leak in the unit. An HVAC contractor is scheduled to come out today to check the system above the complainant's unit to ensure there are no leaks. It is company policy to respond to work orders within 48 hours or sooner if it is an emergency. The work order was investigated within 48hrs on each occasion. There is no evidence of any major leaks as indicated in this claim. Consumer Response /* (3000, 7, 2022/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The claim was based on amounts of water falling into a bucket which was accumulating water. I was not notified as to when the leak would be fixed. I live i the apartment, not them. The water came down for about a week. Too long for this person. Business Response /* (4000, 9, 2022/07/25) */ As previously stated the leak has been repaired. We have confirmed with on site staff that a contractor has been scheduled to repair the small water stain on the ceiling. The resident will be notified when the repairs will be performed.