Complaints

This profile includes complaints for J-Tech Construction & Solar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  J-Tech Construction & Solar

  6200 Havelock Ave Lincoln, NE 68507-1235

  
• 

  J-Tech Construction & Solar

  2730 S 114th St Omaha, NE 68144-4712

  
• 

  J-Tech Construction & Solar

  3308 W Capital Ave Grand Island, NE 68803-1333

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been in contact with them. Our 3 windows are still leaking. They will not respond to me. I call and leave messages, they will not return any calls. They had a guy come and caulk our windows earlier this year. It got worse. The 5 towels were from 1 rain storm. I have plenty videos, I can’t upload. On this form. Last rain we got .25 rain and it comes inside. They claim they are exterior experts. We want this fixed. We never had rain inside our house before they put windows & siding on.

  

  Business Response

  Date: 08/19/2024

  Hello, we have a crew at this property today to resolve any potential issues. I believe this complaint should be resolved in the near future.

  Customer Answer

  Date: 08/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *** ***** ******

• Initial Complaint

  Date:07/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** **** here, I contacted J Tech about a year ago around July of 2023.. ****** from J Tech said he would have the work done in October of 23. They were a no call and no show! I put a $10,000 deposit down. In April they installed the wrong shingles as i had requested class 4 not 3..In our earlier talks with ****** and my neighbor i was quoted it might be $3,000 to $3,500 more for new plywood as i had a older house with cedar shakes yet a had much work done so much of it would not need to plywood!! After installing the new shingles most of the guttering was removed which caused water damage, mildew, and mold. Plus when the roof flashing was installed along the edges of the roof and facia it was to be behind the gutters and it was not thus it will be ruined and the first course will be messed up!! The paint was messed up pretty bad and 2 windows were affected and the newer 5 x 4 was cracked badly...Many areas were not caulked around the new skylights or edges where the roof met up with the siding as it was previously!! Gutters are to help direct water but when you don't do all the work all at once it causes issues!! I have recorded texts and emails stating i wanted class 4 shingles... I didnt think J Tech woudl hire it out to another contractor..They did not communicate well as they showed up one day without shingles and plywood but where not informed of a delay! They did not speak English well so it was hard to communicate what was to be done!! J Tech Construction ******* **** ******** ******* Lincoln NE ***** ********

  

  Business Response

  Date: 07/25/2024

   

  Thank you for forwarding this customer’s concerns and giving us an opportunity to share our handlings of these challenges with *** ****** construction project. I have included each one of *** ****** concerns and how we handled these items. ? This project was delayed due to a discontinued shingle color which led to indecision by the homeowner, *** ****. *** **** made a color decision on March 13,2024. We then proceeded to schedule the roof installation and it was complete by May 1, 2024. In addition to that, even if we had a color choice, we are very hesitant to schedule shingle installations between the months of October and April due to changing weather conditions. The asphalt shingles require a higher temperature to adhere to the decking of the roof to avoid future blow off. The temperatures are very unpredictable throughout the above stated months. It is a risk we prefer not to take with our customers home. ? We do require a down payment upon the signing of a contract for the start of a project. We are always hopeful to complete the project as quickly as possible for the customer. Specific timelines are never promised nor are they outlined in our contract. There are many factors that can contribute to delays in construction such as product a
  

  

  Business Response

  Date: 09/06/2024

  Our J-Tech management team met with *** **** in his home on August 22nd to go over every one of his concerns. This shingle concern was not discussed or brought to our attention by ** **** at that time. At that meeting we wrote up an action plan to complete this project to *** ****'s satisfaction. He agreed to that action plan. We also followed up with an email to *** **** outlining that action plan for clarification and documentation.  At this time he is bring up new complaints that were never discussed. We are concerned that *** **** owes $17,502.53 for work J-Tech Construction completed. That includes materials and labor. It seems as though *** **** is evading the payment of the final invoice. We are working on completing everything we agreed upon on August 22nd to resolve this dispute. We will request final payment for the completed project. Thank you for your time. 

  Customer Answer

  Date: 09/09/2024

  
  Complaint: ********
  
  I am rejecting this response because: I did tell ****** about the shingle complaint!!  It is not true that i that i did not...I even told ****** one was bad enough that i had caulked it already!!   ****** said after i mentioned to him about the shingle damages that it's easy to have damage on steeper roofs!!  I guess they didn't want to take me seriously and guess they are ok with unprofessional or mediocre work!! From the photos it shows very poor work done!! The photos dont lie!!   Why should i argue or make an issue when ****** just prior got in an argument with my dad about are meeting on the 22nd...I don't get home till 530pm and ****** said the meeting was for 430pm... Time and again they dont communicate or take proper notes!!  Clearly poor a poor job!!  It seems i will have to contact my attorney and see what he thinks about all the damaged shingles plus my records To ****** about what type of shingles i wanted, which were Class 4 way back in Aug of 2023 and before!! then reiterated during the new order process!! I had also said over and over the save the downspouts yet they were thorn away!!  I was never told about an additional $1,500 for the upgraded shingles yet ****** said he mentioned it..Not so!!  

   

   

   

   

   

   

   

   

   

  
  
  Sincerely,
  
  Rick Ball

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 25, 2022 gave J-Tech deposit of $37,154 contract price total $842,078 for solar panels. Work to be completed in November. Started installing November 1, 2022, worked till Nov.8 and stopped working. November 15, 2022 Receive a strange text late at night, someone may come out and work at our home tomorrow. November 16, 2022. Weather 18 degrees with a below zero wind-chill, Windy with freezing rain turning to snow. It was very bad weather to work. 9:10 **** and a crew showed up. Was told they are turning off my electricity in a few minutes & trenching outside 300 ft today. I didn’t want elec. off/not ready. 9:30 they turned off our power. It was off till 7:30 a full 10 hours! Both **** salesperson and **** knew about the horses needed water. We had no notice (we could have filled a tank) Horses require 20 gallons of water per day to keep warm not colic in cold weather. No water for 10 hours. My greenhouse requires heat. **** and **** were inside, informed greenhouse needed heat. I told **** 2 times my greenhouse was going to freeze. ***** told **** the greenhouse was going to freeze” All my plants froze. Later **** causally mentioned Oh I should have just used his generator for power to run your heaters in our greenhouse. It just was not importation to him. Our two dogs could not go outside all day. There was no notice we would lose power for 10 hours! We had no heat, lights or food. It was lucky our pipes did not freeze. No one scrapped back the rock when they trenched, so most of our rock was buried in the dirt. Newly landscaped mulch and paper not raked back and kept, it will need to be redone. Hosta plant were torn out and lost. J-Tech dug a very large open hole on north wall foundation, kept it open for 3 months. Wall insulation was removed inside. Snow and cold wind blew making very cold inside and Wild animals were digging into hole. We had to install new insulation. The heating bill for Nov, Dec, Jan and Feb is much higher with the wall open. Our pressure tank broke from shutting electrical off, leaked in the basement. No one checked it when they left the basement. We had to get a new one installed and no water for 3 days. Pipe to the outside faucet froze from the wall being open, leaked inside the basement wall. We had to install a new faucet. J-tech stopped working at 7:30p.m. 300 ft of trenching was left open Horse pasture 2 driveways, lot and yard. Horses could have bro*** a leg. Horse gate left open. Could not use our drive way. Called J Tech on one call us back or came to fix the mess. Over 12 hours using our bobcat working filled the holes, tamped dirt, regrading 2 drives & lot. Used our brick and tiles, we paid, hauled and installed loads of gravel. December 6, 2022 **** came out and worked but only did the yard J-Tech contracted to trench electrical lines to our home and remove 2 electrical po**** I was instructed to remove my newly landscaped garden by po**** It was a lot of work for nothing they changed their mind and didn’t do the work. New transformer box we were promised was not installed. After 2 month of waiting for **** January 18, 2023 we contacted *** and re-did the paperwork. J-tech neglected to turn in the paperwork. ***** lines could have gone in the same trench paid $500 extra. February 3 finally got call back from J-tech. February 8 ***** & **** (general manager) came to our home. It was promised that J-Tech would come to our house and repair all the damages. No one from J-Tech ever showed up or called to come out. We called and left messaged but no call back. The rest of the job we had to schedule our self as J-tech didn't fulfill the job as contracted. Took 3 1/2 months to get the solar panels done. We have a lot of damage at your home, total cost for repairs is $9,015.38. We have a lot of pictures and proposal and are unable to download it at this time.

  

  Business Response

  Date: 04/08/2023

  Dear BBB,
  Thank you for attempting to resolve this matter. Some background information about the situation and solar in general is warranted prior to responding to the customer. The customer contracted with J-Tech Construction to install solar panels, which included an extra charge to trench from the panels to the customer’s home. The customer chose where to install the solar panels and the location of the electrical line to be trenched. 
  When installing solar in general, there may need to be approvals/permits from the local building department, electrical department, and/or utility provider, depending on the municipality where the solar panels are installed. Each local has its own regulations and process on approvals/permits. In addition, after the installation of the solar panel array, the utility provider has to install a special meter to allow the electricity generated by the solar panels onto the public electrical grid. J-Tech Construction has no oversight, ability to schedule, or direct how these governmental entities conduct their processes or installations. J-Tech Construction is at the mercy of the utility company when and how a utility meter is installed. 
  While J-Tech Construction cannot accommodate all timeline requests, it does abide by all customer wishes when not to install a project. 
  The customer appears to have three main issues, first, that J-Tech Construction trenched through their driveway, second, that J-Tech Construction installed solar panels when it was too cold, and finally, displeasure at ***** installation of the electrical meter. 
  J-Tech Construction understands the issues as presented by the customer and feels for the customer’s plight. While it would be optimal if J-Tech Construction controlled every facet of a construction project, unfortunately, it performs the contractual services subject to available information and must rely on third parties, such as governmental agencies. As explained below, much of the customer’s complaint was unrelated to the contracted services.
  First, J-Tech Construction did trench through the customer’s gravel driveway. However, this line of trenching was chosen by the customer. Upon completion of the trenching, J-Tech Construction filled in the line with existing gravel and dirt. While outside the scope of the contract, J-Tech Construction offered to bring in more gravel to fill out the driveway after the trenching was completed. However, this offer was denied because the customer instructed they would regrade the driveway themselves. As discussed below, J-Tech Construction will re-extend its offer to bring out more gravel. 
  Second, J-Tech Construction advised it would install the solar array in November. The customer agreed to this installation timeline. J-Tech Construction proceeded to install the solar array in November. The customer neither indicated an opposition to a November installation at the time it was presented to them nor did they object on any specific installation date. J-Tech Construction advised the customer prior to arriving at the property by phone, email, and/or text. It is believed that the customer is requesting reimbursement for vegetable plants that may have been damaged during the installation of the solar array. 
  J-Tech Construction attempts to abide by all customer wishes. Each property has its own intricacies. However, J-Tech Construction needs direction from its customers if there are any contingencies outside of the contracted services that the customer wishes to be addressed. 
  At the time the customer was notified of projected installation timeline, it did not notify J-Tech Construction that the installation could not proceed in November. At the time J-Tech Construction notified the customer of days it would be installing the solar array, the customer did not notify J-Tech Construction not to install. At the time J-Tech Construction showed up to install the solar array, the customer did not notify J-Tech Construction not to do the install. At the times J-Tech Construction notified the customer that the electricity would have to be interrupted to complete the installation, the customer did not notify J-Tech Construction to cease the installation. The customer believes that vegetable plants were damaged because of the interruption to the electricity. The customer could have advised J-Tech Construction not to install the solar array, cease installation prior to the interruption of the electricity, or applied the available alternative electricity source to the house of the vegetable plants. The customer did not take any of these options nor instruct J-Tech Construction to take the same. 
  While the customer did not notify J-Tech Construction of dates it could not install, the customer did not take readily accessible solutions to prevent any potential damage, and it is unclear if the plants were damaged, and if they were damaged, why they were damaged, J-Tech Construction still offered reasonable compensation to purchase new vegetable plants. 
  Finally, J-Tech Construction had no control over the timeline or work performed by **** The customer agreed to pay J-Tech Construction upon the completion of its work. This coincides with the inspection by the electrical department. The electrical inspection was completed November 30, 2022. The reason behind the requirement for the customer to fully pay for the project upon completion of J-Tech Construction’s work is because J-Tech Construction has no control over the utility company completing its work. However, the customer has not to this date paid the final portion of the contracted amount. 
  The customer was notified prior to entering the contract that J-Tech Construction has no control over the utility company. The contract states it has no control over the utility company. During the pendency between the completion of J-Tech Construction’s work and the completion of ***** work, it notified the customer on December 5, December 13, December 15, December 22, and February 6 that J-Tech Construction was at the mercy of *** and their projected timeline. In particular, the customer was notified on December 15th after J-Tech Construction contacted ***** at *** who indicated that there was absolutely nothing J-Tech Construction could do to get the meter swapped sooner. ***** indicated *** was waiting on city approval and then ***** own subcontractor had to complete the meter installation.
  

  Customer Answer

  Date: 04/28/2023

  
  Complaint: ********
  
  I am rejecting this response because:J-Tech damaged our home. We have asked many times that they simple come out and make repairs. The damages to our home are from J-Tech poor workmanship and neglect. J-Tech did trench up our drive and lot. They did leave the 300 foot trench open and would not come back and back fill it as contracted. J-Tech would not repair the gravel as promised. It did cost 3,600 in gravel and labor to repair our 2 driveways and 1 lot. The landscaping J-Tech required us to remove was not needed; the replacement cost was $2,698.68. (This price included the landscaping area left open and damaged on north side of home and hostas J-Tech dug up and misplace) J-Tech removed insulation in our basement wall and the siding J-Tech damaged was 1,680. J-Tech did not plan and schedule work with us. They did come out unscheduled. They turned off our electrical for 10 ½ hours, with the understanding that below 0 weather would freeze the greenhouse and our horse’s would not have water. We told them many times it our greenhouse would freeze and they refused to stop or correct the problem. It was not an accident. The greenhouse work, plants, lady bugs and beneficial bugs lost cost 916.70. The open north wall for made our house very cold. Extra heating cost was estimated at $345 according to our last year electrical billing. We rounded it to $300 extra. Three and half month of waiting and loss of our vacation have no value according to J-Tech. *** the CEO from J-Tech said to us: “our problems from their neglect were not his concern.” Our damages total is 9,195.38 and had to pay $500 extra to **** J-tech’s salesman ***** and General Manager **** offered to pay for the damage. It would have been better if J-Tech would have responded to our calls. Most companies would have promptly returned phone calls. Most companies would have come out and inspected the job and make repairs to the damages they caused. J-Tech is not doing the work the promised. 1. Promised a great customer support, training session monitoring system. We had to go to google to find out how to operate the app and solar unit. (Promised *** app for energy usage, there is not such app). 2. Promised our two electrical po*** would be removed and new electrical line would be run underground from the street. 3. Promised the Windstream line would be ran underground from the street to our house. 4. Promised New transformer Box would be installed. 5. Backup system hookup for Battery would be installed.  6. Promised 25 year warranty on solar unit and workmanship. 7. The professional service we were promised by the salesman (who now is no longer with J-Tech) we paid 20,000 more for these items and they were not done. We have very poor faith in our solar panels and fear they will stop working. We require the 25 year warrant paperwork is provided to us in writing. I require the cost of the damage reduced $9, 195.38, refund the $500 we paid *** and the cost of the backup system hookup for battery be installed or reduced from the billing.  We have no complaints about the service of the other contractors on this project.  We have been trying to work with J-Tech and they would not respond, our goal is to resolve these problems.
  
  Sincerely,
  
  ***** ***

  Customer Answer

  Date: 05/19/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  Hello ******

   

  Thank –you for helping us with this trying situation. We wish we would have never done business with J-Tech it has been and eye-opener!

  Yes, we will go to mediation with J-Tech. We would like **** the old salesman to come too if possible. My husband will Not be unavailable for 3 months due to the heart surgery. Please let me know what we can do to get this settled. We require the damages ta*** off the bill, $9,195.38 and the $500 we paid to **** The ******** ****** installed and the full warranty as stated on email. (I am tempted to charge for the time & scheduling we did with the companies and the loss of my winter vacation to Florida but am unsure how to charge for time.)

   

  Here is the contract with J-Tech I only sent 10 pages of it, it took to attachments. There were more pages but It’s just sa*** pitch stuff and I don’t think anyone needs it.

  3rd attachment is the letter from our salesman ****. **** was a good guy to work with but he stopped working for J-Tech for this very reason. The letter states J-tech was installing the ******** ****** system. J-Tech refused to install the backup system. They never finished the job, we want the system it allows us to use battery back-up. J-Tech promised to do all the scheduling. Permits, approvals, inspections installation and maintenance for the entire system next 25 years. Yet they won’t come finish the job. They are now charging us interest on a job that is uncompleted.

   

  Our contract and letter both say J-Tech will handle all the scheduling. After 2 months of no contact from J-Tech. We had to schedule the service to hook up our solar. We had to hired *** (charged us $500 extra)and worked with ************ ********** and ******* **********. It took 3 ½ half months and still not done. J-Tech told it would be done in November.

   

  J-Tech promised a 25 year warranty on solar unit and micro inverters 30, year power guarantee and 10 year electrical warranty. We could not get the solar unit to work it 3 days to get it working. J-Tech said we have 3 hours of training but this was not training time this was their student in training- trying to get the solar unit to come on. I have very little faith in them.

   

  J-Tech did so much damage to our home, most of it has now been repaired. ***** sa*** man, **** general manager and **** worker says they will pay to have it fixed and **** old salesman (Signed contract with) said they should fix our place. CEO *** says he is not fixing anything.

   

  J-Tech promised many things

  1.           promised great customer support, training and support. *** app for  energy usage. They would not even call us back or come out.

  2.           Promised 2 electrical po*** removed and new electrical line ran underground from street to house: Not done. Required we take out our flower garden arrangement ( garden did not need to be removed)

  3.           Promised the Windstream fiber optic line would be ran underground from street to our house. Not done.

  4.           Promised a new green transformer box would be installed. Not done.

  5.           The 25 year warranty on solar and workmanship. Can’t get.

  6.           Sunlight back up system hookup. Not done

  7.           Professional service But they did over 9,000 in damages to our home. Won’t fix or pay for the repairs.

   

  ***** Phone 402-560-4263 or Sue 402-432-9000

   

  Cc ***** ***

   

  
  
  Sincerely,
  
  ***** ***

  

  Business Response

  Date: 08/08/2023

  Hello, the parties are currently trying to resolve issues. I have emailed Nikki directly. Please give me a call at ************ with questions. Thank you. 

  Customer Answer

  Date: 08/14/2023

  
  Complaint: ********
  
  I am rejecting this response because: We have not received a response from J-Tech. We have sent two responses to them and we are trying to get this situation settled. 
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:03/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract date 8/15/22. Roof and siding sold to be done together. Verbal agreement was to be done in two months. Roof was completed in November. Could not get any response on siding until January. Then they claimed machine had been down but was trying to line up a crew at that time. March came and now siding machine not working. Wanted to sell us something other than the steel siding in our contract. No we want steel. They said they would have a machine to do it in June or July. We are at the point of tired of waiting and don’t know if we can believe them anymore. March 9, 2023 in person meeting the regional manager talked like he would find out their cost in the roof and offer us a settlement. We paid $*********. His offer was unacceptable. So I said we would expect the job done then by July 31, 2023. Now he wants to balance, another $****** put in an escrow account to avoid further misunderstandings, or they won’t do anything. My complaint to them was the money I already paid them and only a shingle job done, my other estimate for the roof was $****. The contract says balance to be paid within 30 days of completion or interest charged at **%. Nothing about an escrow account. I’ve not given them any reason to not trust me. I plan to at least get interest on $********* in my savings account until the job is done. The fact is they don’t have a machine to do the board and batten steel siding. We just found that out and they have had half the money all this time.

  

  Business Response

  Date: 04/09/2023

  Dear Twyla,
  We would like to clarify that our siding machine is currently operational and we are working diligently to line up a crew to complete the steel siding installation by the agreed-upon deadline of July 31, 2023.  We understand your frustration and we want to assure you that we are actively working to resolve the issue as quickly as possible. 
  We appreciate your patience and understanding in this matter. If you would like further information or details on the status of your project, please do not hesitate to contact our office.
  Thank you for your business.

  Customer Answer

  Date: 04/10/2023

  Cannot accept J-tech's response.  Same run-around; in January they told us the machine was fixed and they were lining up a crew -- it didn't happen.  Contacting the office does not help.  We've only gotten 2 calls returned in 8 months; I have sent 30+ emails and only 4 responses (only our salesman ever responded).  The agreed deadline was October 15, 2022, not July 31, 2023.  If J-tech has the machine working they should be doing the job now, not putting us off.  When I signed the contract 8/15/22, the agreement was for the job to be completed in 2 months.  March 9th in-person meeting we were told they couldn't do board & batten steel siding.  When we wouldn't switch to something else, they said they could get a machine by June or July to do it.  At that point our patience expired.  I wanted them to refund my deposit.  The regional mgr. said he would find out their cost for shingling the roof and let me know.  I did not cancel the contract; J-tech was not able to complete the contract.  This was already 5 months past the agreed completion date.  However, the regional manager did a complete about-face.  3/10/23 he emailed stating we owed $****** for the roof plus a $***** restocking fee for steel, only offering a $******* refund; my deposit was $*****.  I had a bid for the roof for $**** from another contractor.  The salesman gave discounts off the contract total to lower their $****** roof price--those should apply when figuring our refund.  Also, I cannot justify a restocking fee when J-tech was not able to do our job.  I replied to the regional mgr. by email stating his resolution was not acceptable, however he did not reply to my email. He did send an email on 3/16/23 stating if we wanted them to complete the job I would have to put another $***** in an escrow account --to avoid any misunderstanding.  I will not do that.  J-tech has had $***** all this time, they owe us interest.  I only have a $**** roof job.  Also, our gutter guards were to be re-installed on the new gutters with the siding job.  Our gutter guards were evidently taken off when the roof was shingled and not reinstalled and not left at our house.  J-tech will have to pay for gutter guards of equal quality.  J-tech has breached the contract.  We no longer trust them.  We are the injured party.  J-tech needs to offer a fair settlement.
  

  Customer Answer

  Date: 04/10/2023

  
  Complaint: ********
  
  I am rejecting this response because:  I do not believe it.  They told us the same story in January, still no machine or crew lined up.  Agreed completion date was October 2022, not July 2023.  I can understand delays, but 2 months out for a contractor is see-able and do-able; and they should contact the customer.  This is 6 months past the agreed completion for our contract.  I have answered your other email with additional information.
  
  Sincerely,
  
  Twyla ******

  

  Business Response

  Date: 04/25/2023

  Good afternoon,
  As stated in the previous message, J-Tech Construction fully intends on completing the work as originally agreed. J-Tech Construction has continuously contacted the complainant to schedule an installation time, but have not received a response. J-Tech Construction would like to proceed with the work, given that the complainant gives further assurance to the original agreed upon price for the work to be performed. As I’m sure the complainant would acknowledge, there is no agreed upon timeframe in the agreement. J-Tech Construction does not and cannot agree specific installation dates due to conditions outside of its control, such as weather, material availability, and other supply chain issues. However, it is ready to proceed. 
  If the complainant would like the installation to be completed, when can we discuss the installation date? 
  

  Customer Answer

  Date: 05/03/2023

  In regards to J-tech's 4/25/2023 FALSE reply:  J-tech had not ever contacted us, or attempted to contact us to schedule an installation time.  A gal from the ***** ****** office did call twice.  The first time a message was left to call her about setting up a meeting -- no mention of installation.  This message was left two days after I had been to the ***** ****** office and explained our situation.  A gal there wanted to set up a meeting with the regional manager.  We had a meeting with the regional manager March 9th and he failed to do what he said he'd do.  So this message seemed to be a follow up to my ***** ****** visit.  Then she called a second time a week later and talked to Jim; she basically said the same thing as was left on the first message, nothing about setting up installation.

  Also FALSE:  J-tech's statement that there was no agreed upon time frame.  The agreement was if we signed the contract the day we did, then the job would be done in two months.  As for conditions out of their control; the weather was not a factor -- not even when they left the roof partially done (10% not shingled) for over six weeks, then finished it in below freezing temperature.  The supply chain?  According to J-tech's regional manager they had the material.

  When I read this reply from J-tech on April 25th I emailed the project manager (now former project manager) and the salesman.  Then I actually got an email from Sheena in ***** ****** and she said she was taking over our project.  I am happy to say that Sheena is working with us and today she emailed me that our installation is set for June.  We now have hope.  We believe Sheena intends to get our job done for us.