Business ProfileforMetro Audio Dynamics, Inc.

On 4-28-2023, I accepted to get a new ****** Audio system for my 2012 **** ********. Total price-$********. I paid the "mandatory" $****** Deposit, that Ray ********* at Metro Audio Dynamics said was needed to schedule the install on 5-1-2023. I received a phone call from Ray that he could get me in on 4-29 Saturday, if I wished to. He explained that there was only one "kit" that fit my vehicle, and it was popular. I paid with my bank card, and then on 4-29-2023, when I arrived, I had to pay my "first payment" for the finance company of $*****. Total finance balance was $********. 90 day Same As Cash, or $******** if paid over a ** month period. I learned, after reviewing the paperwork, that the $**. was actually for what they called "Shop Supplies" on the invoice. On 5-4-2023, the unit went BLACK, and nothing worked. When I drove to the Audio shop, I was told by Ray that he was short handed, and would get to me on Friday the 5th. This NEW ****** lasted 6 days before being nothing but worthless plastic. When I tried to simply ask for my money back, return their equipment, and to get my old equipment put back into the vehicle, they kept me at the shop for over an hour, arguing with me, that the "Unit" has NEVER failed, and I was being unreasonable to even ask for a cancellation. I agreed to let them look at the problem, and 15 minutes later, they grabbed another ****** stereo off the shelf, and quietly tried to go about replacing it. I caught this action, and when I asked them what the problem was, they told me the unit was defective. Again, I demanded they give me my money back, and return my equipment. Their answer was that I needed to pay $***** plus to pay for labor to put it all back. I have the invoices, and product material to share. End result- I got my old unit put back, but my $****** paid, was kept by Metro Audio Dynamics. The lease was cancelled.