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Complaint Details
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Initial Complaint
09/23/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Set up a checking account online on 9/13/21, which was approved Transfered money, $*** dollars to fund the new account The next day the account was closed and no notification that it had been I had to check on the mobile app. It's 9/23/21 and I have no money back in my bank account the money was taken out of by FNBO on 9/14. Called 9/16 - Said it would be back in 3-5 days Called 9/20 - Said it would be back in 1-3 days Called 9/23 - Said to call my bank So where is my money?
Business response
10/18/2021
Business Response /* (1000, 5, 2021/09/30) */ September 30, 2021 As you requested, we addressed this matter directly with Logan **** on September 30, 2021 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Logan **** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention. Consumer Response /* (2000, 7, 2021/09/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) The money finally arrived in my account.Initial Complaint
09/23/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hi I was a victim of Identity theft back in July someone opened an FBNO Credit card in my name. They bank called me and told me about the credit card. I told them I was a victim of Identity theft. also I told them I never applied for the card. But someone used over $*****. So they closed the account. So I want this account removed from my credit reports immediately. Also I shouldn't have any liability for this account since it's a fraudulent account. . I would appreciate this to be resolved immediately. . Also nobody in family either applied for this credit card. They all are victims of Identity theft also.Business response
10/18/2021
Business Response /* (1000, 5, 2021/09/30) */ September 30, 2021 As you requested, we addressed this matter directly with Peggy ********** on September 30, 2021 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Peggy ********** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.Initial Complaint
08/29/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My authorized user, Xerxes ********, ************************, account has not posted to his credit Experian profile. I want a representative to reach out to Experian, to REPORT this information accurately for me. It is of the utmost importance to me. I have always enjoyed doing business with your bank and look forward to continuing our relationship in the future with other products and services your institution has to offer. In regards to this matter, I have received 2 letters from you, one saying your bank will make this right and another saying you will do nothing at all. You have left me with no other choice but to file a formal grievance after months of putting up with your incompetence.Business response
09/28/2021
Business Response /* (1000, 5, 2021/09/09) */ September 9, 2021 As you requested, we addressed this matter directly with Karen ****** on September 9, 2021 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Karen ****** directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.Initial Complaint
08/25/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company arbitrarily shut my credit card account down with no notice. Only discovered when at merchant attempting to use card. Was told it was due to too many inquiries on credit report and time elapsed since new account opened was too short. Inquiries were due to refinancing my mortgage twice in the last 8 months and dropping my mortgage payment $*** a month. It was not as if I was signing up for multiple credit cards. They did nothing to review my financial profile which includes FICO score over ***, annual household income over $*******, debt to income ratio under **% (including my mortgage), payment history, plus the fact that I have been a customer since **** (** years). How can they justify treating a long time valued customer this way. Very embarrassing when you find out the account is shutdown at the merchants attempting to use it. They need to overhaul their system on how credit decisions are made and should reinstate my account.Business response
09/23/2021
Business Response /* (1000, 5, 2021/09/02) */ September 2, 2021 As you requested, we addressed this matter directly with Andrew ******* on September 2, 2021 by way of letter. The customer should receive the letter in the next 7-10 business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details of our letter. If you would like further details, please contact Andrew ******* directly. Please let us know if you have any questions regarding the resolution of our inquiry and thank you for taking the time to bring this matter to our attention.
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Contact Information
Customer Complaints Summary
365 total complaints in the last 3 years.
145 complaints closed in the last 12 months.